Diehl Honda of Massillon

Quick, Thorough, and Honest I arrived to my service appointment early and was greeted warmly. The gentleman who first looked over my vehicle asked for permission before even lay I arrived to my service appointment early and was greeted warmly. The gentleman who first looked over my vehicle asked for permission before even laying his paperwork on the windshield to mark on it. Using my windshield as a hard writing surface to mark up paperwork would in no way harm my vehicle and no other dealer has ever asked before doing something like that. It may seem like an insignificant detail, but it struck me as uniquely courteous. He then proceeded to call me "sir" repeatedly, which you don't seem to hear as much these days. He made sure to tell me what the total would be before starting on any work, and since I indicated that it was my first time visiting the dealership, he escorted me to the waiting area, then to the cashier, and then back to my car. Overall, I was very happy with the work, and very happy with the courteous and considerate service. I own two Honda's, and plan to schedule both for maintenance with this dealer now. More

Dustin Shahan is the best automotive salesperson I have ever dealt with! I just purchased my 6th new (2nd from Justin and Waikem Honda) vehicle. Justin is truly a "no-pressure salesperson"! He provi I have ever dealt with! I just purchased my 6th new (2nd from Justin and Waikem Honda) vehicle. Justin is truly a "no-pressure salesperson"! He provides answers and then presents the appropriate vehicle to meet your needs. Justin, Thanks for everything! More

Awesome Customer Service!!!!! I just want to thank Molly Philips for providing me with pricing on a new CRV and helping me understand the different models that you carry. There was I just want to thank Molly Philips for providing me with pricing on a new CRV and helping me understand the different models that you carry. There was no pressure and I enjoyed working with her. I look forward to working with her again when I am ready to move forward with my purchase. More

Dustin was very helpful Thank you for taking your time to find my family the vehicle we needed. I will send all my friends and family to you. Thanks Waikem management and Du Thank you for taking your time to find my family the vehicle we needed. I will send all my friends and family to you. Thanks Waikem management and Dustin for your help. More

Very happy Waikem Honda repeat customer I have been driving my new 2015 Honda Accord since July. A great car that meets all my needs and then some. This was the second new Honda I have purch I have been driving my new 2015 Honda Accord since July. A great car that meets all my needs and then some. This was the second new Honda I have purchased from Waikem Honda, and I find their sales staff extremely friendly and helpful, willing to spend time with test drives and able to answer all questions. This time we worked with Eric Biggie, who spent a great afternoon with us taking a test drive and talking with us about our needs. As it happened it was several months before we made the decision, but it was a good one. We worked again with Eric, got a great deal and had absolutely no problems. I have not used Waikem Honda's service department yet for this car, but based on previous experience I can recommend them for routine maintenance or any problem that might arise. More

Best experience at a car dealership! After having two terrible experiences at other dealerships, I was extremely happy with service at Waikem Honda. Duane Carnathan was very honest, frien After having two terrible experiences at other dealerships, I was extremely happy with service at Waikem Honda. Duane Carnathan was very honest, friendly and helpful and made the experience very enjoyable and exciting and led to me leasing a new 2015 Civic! More

2014 Honda Accord Maintenance It was time to bring in my 2014 Honda Accord (the wrench light came on). I have just over 24,000 miles on my vehicle. I made an appointment on line, w It was time to bring in my 2014 Honda Accord (the wrench light came on). I have just over 24,000 miles on my vehicle. I made an appointment on line, which is very convenient. My appointment was for 11 am. I needed an oil change, tire rotation and various filters replaced. I brought my laptop with me while I waiting. The wait was short, approximately 45 minutes, which was great. More

Great service Came in with in the antifreeze leaking, thought it might be a water pump. It was much more, water pump was failing damage to the radiator and needed Came in with in the antifreeze leaking, thought it might be a water pump. It was much more, water pump was failing damage to the radiator and needed a new timing belt. I explained to Rebeca that I needed my vehicle the next day to move my mother that it was the only vehicle I had with a hitch to pull the trail. She told me it was a lot of work to do what they would do their very best to get it done. I came back at 3:30 to see how it was going and she said the technician Jeff Z. was still working on it and was going to have it done by 4:00pm when they close. I came back at 4:00 and Jeff was still working hard on it, Jeff and Rebecca went over and above to make sure I had my vehicle back that day, 4:30pm and I had my vehicle and it was on my way. Thank you so much Rebecca Wirth & Jeff Z. More

awesome i had the wonderful of times whilst experiencing car purchasing with Cory durbin. He is a fantastic salesperson and a great human being. I will never i had the wonderful of times whilst experiencing car purchasing with Cory durbin. He is a fantastic salesperson and a great human being. I will never go anywhere else for anything. Ever. More

our salesperson brian russ did a very good job at explainng and answering our questions. he took his time and made sure we were satisfied with his answers. brian russ did a very good job at explainng and answering our questions. he took his time and made sure we were satisfied with his answers. More