Diehl Hyundai of Massillon

I made an appointment and waited 2 weeks for an inspection for $117 they made me wait 3 hours did two factory recalls never told me they were going to do it told me they test drove my car to find t inspection for $117 they made me wait 3 hours did two factory recalls never told me they were going to do it told me they test drove my car to find the problem I brought it in for they lied to me they did not drive the car never went over anything with me and handed me a $2,100 estimate I have since went other places six of them as a matter of fact and they fixed my problem on the first visit and I think you're service department is a fraud and she refunded my $117 I will go out of my way to tell people how bad your services and a bunch of wires and con artists have a nice day I miss the Wacom group More

i have delt with them for many years always great service and caring and compassionate and caring and compassionate More

I really like this dealership so far. Robert Butcher is great to deal with and has been super helpful when I had my Santa Fe there to have work done on it. Robert Butcher is great to deal with and has been super helpful when I had my Santa Fe there to have work done on it. More

I would definitely buy my next car at Diehl. I have had them service my car also since 2012. Excellent service I have had them service my car also since 2012. Excellent service More

I love the personal service and very thorough car care. The only complaint I can say that I have is that when I purchased the oil change package I was under the impression that it would be for the life of The only complaint I can say that I have is that when I purchased the oil change package I was under the impression that it would be for the life of the car or at the very least the life of the loan. Three oil changes ago I was told I only had five oil changes left. So I basically purchased 2 years worth of oil changes that got thrown into the loan meaning it wasn't such a great deal because I purchased oil changes at a supposedly great price however that fantastic price also got interest added on yearly. had I known that I would have just paid for oil changes out of pocket at a local shop. More

Workers were pleasant and the service was excellent. They wait time was an appropriate wait for the service I had done. They wait time was an appropriate wait for the service I had done. More

I went to Diehl first because they were the closest to my house. I had 2 other dealerships I planned to visit prior to purchasing a Tucson. I never got to another dealership because Joe Capuano and Tristan S house. I had 2 other dealerships I planned to visit prior to purchasing a Tucson. I never got to another dealership because Joe Capuano and Tristan Stebart did an excellent job of convincing me to purchase a new car from Diehl. They made the car buying experience fun and enjoyable. I would have given Diehl a 5 except I was never told the cost for Zurich Shield. I made a big mistake not asking what it cost. To me the cost of $2,000 was not worth it. I expected more transparency. More

I have voiced my complaints many times regarding Diehl Auto. It has been an aggravation from day one until now, 1-1/2 years later. I’m only sending this to let you know that I will never buy another vehic Auto. It has been an aggravation from day one until now, 1-1/2 years later. I’m only sending this to let you know that I will never buy another vehicle from you, and I’m telling all my customers the same. More

Took care of business , In a professional manner. I'll use them next service. Rated good. I'll use them next service. Rated good. More

Arrived on time with little wait time. Went over thongs they thought needed done. I gor a new filter. Went over thongs they thought needed done. I gor a new filter. More