Diehl Hyundai of Massillon - Service Center

I am not pleased with the service department at Diehl because my check engine light was on, they charged me and did nothing to fix it. The light is still on. They charged me $200 to run the codes that I because my check engine light was on, they charged me and did nothing to fix it. The light is still on. They charged me $200 to run the codes that I already told them what it was from being done at a part store. Then wanted to charge me another $200 to clean something and finally then they would replace the injectors after that , But they couldn’t promise me that would fix the problem. They said it was bad gas. The car only has 65000 miles on it and it should be all covered in the 100000 mile drive train warranty. This is my 6th Hyundai I’ve owned and like them but now I am having doubts on the warranty coverage and standing behind it. More

Pretty quick to fix. It should be nicer when all of the new construction is done. It should be nicer when all of the new construction is done. More

Took my new car in for first oil change 2 weeks later no oil due to improper tightening had to have car towed in oil due to improper tightening had to have car towed in More

The most efficient, well organized operation from intake to the last step of payment for services. Safety mindedness of the vehicles they are working on. Knowledgeable. Staff friendly and everyone has a sm to the last step of payment for services. Safety mindedness of the vehicles they are working on. Knowledgeable. Staff friendly and everyone has a smile even though someone may not feel that great....it's contagious and brings a smile. Kindness, too! More

Found that my new Hyundai Tucson had a rattle at highway speeds. The dealership got me in quickly when I called and fixed it right away (just a loose panel under the car). Robert was very nice, the fellows speeds. The dealership got me in quickly when I called and fixed it right away (just a loose panel under the car). Robert was very nice, the fellows who gave me rides to and from home were friendly and courteous> More

I feel as thought they are trying to rip me off in the service dept service dept More

Horrible! ! Do not get your service done here. They performed guess work and charge you even though the problem you came for is not fixed. I walked in with a wo ! Do not get your service done here. They performed guess work and charge you even though the problem you came for is not fixed. I walked in with a working vehicle that needed minor repairs and left with a car unable to be driven for more than 10 min. I tried to get help from the General Manager (Rob) he wanted to charge me more for a diagnostic assessment that they never did despite me requesting one. I then contacted the dealership lead and they NEVER returned my call after I kindly requested a resolution… never welcomed me on for a discussion and the entire dealership and service e department ignored me. I had 2 kids, no longer drivable vehicle and they did not care.. I have text messages and videos to prove and considering going to small claims court. Please do not trust them… it’s 50/50 chance you will get real service . More

Took car in for oil change 2 weeks later no oil had to tow car tow car More

My work took extended time to get done. And my ayc fluid reservoir in my trunk is not filled. Causing my vehicle to have tons of warning lights And my ayc fluid reservoir in my trunk is not filled. Causing my vehicle to have tons of warning lights More

I was there for service on a new truck that was throwing codes. Robert handled everything very well, even though the truck was not fixed the first time I picked it up. I got 5 miles away and it did it again codes. Robert handled everything very well, even though the truck was not fixed the first time I picked it up. I got 5 miles away and it did it again. Eventually, they did work out exactly what the problem was and 100 miles later it’s running great. I’m here from Wilmington, North Carolina, which is about 640 miles away. Wow this Hyundai did interfere with my vacation and added to my stay. Robert did a great job getting me loaner cars and staying in touch on it. Kudos to Robert G! More