Diehl Hyundai of Massillon - Service Center

I would definitely buy my next car at Diehl. I have had them service my car also since 2012. Excellent service I have had them service my car also since 2012. Excellent service More

I love the personal service and very thorough car care. The only complaint I can say that I have is that when I purchased the oil change package I was under the impression that it would be for the life of The only complaint I can say that I have is that when I purchased the oil change package I was under the impression that it would be for the life of the car or at the very least the life of the loan. Three oil changes ago I was told I only had five oil changes left. So I basically purchased 2 years worth of oil changes that got thrown into the loan meaning it wasn't such a great deal because I purchased oil changes at a supposedly great price however that fantastic price also got interest added on yearly. had I known that I would have just paid for oil changes out of pocket at a local shop. More

Workers were pleasant and the service was excellent. They wait time was an appropriate wait for the service I had done. They wait time was an appropriate wait for the service I had done. More

I have voiced my complaints many times regarding Diehl Auto. It has been an aggravation from day one until now, 1-1/2 years later. I’m only sending this to let you know that I will never buy another vehic Auto. It has been an aggravation from day one until now, 1-1/2 years later. I’m only sending this to let you know that I will never buy another vehicle from you, and I’m telling all my customers the same. More

Took care of business , In a professional manner. I'll use them next service. Rated good. I'll use them next service. Rated good. More

Arrived on time with little wait time. Went over thongs they thought needed done. I gor a new filter. Went over thongs they thought needed done. I gor a new filter. More

It was a pleasant experience getting my Tucson serviced. Employees were considerate and respectful, plus the work was most satisfactory Employees were considerate and respectful, plus the work was most satisfactory More

Easily accessible, they have a nice waiting area for when you are having your vehicle serviced. you are having your vehicle serviced. More

Sales side was excellent at the time of purchase but service side has no communication and seems very unorganized. service side has no communication and seems very unorganized. More

They don’t communicate well. No follow up. I had to contact, just to find out someone on vacation. Then got the run around with the part for my car and when it would be ready. Al No follow up. I had to contact, just to find out someone on vacation. Then got the run around with the part for my car and when it would be ready. Also, When needing to make an appointment they don’t ask accurate questions to schedule accordingly. I’ve wasted time and miles due to service appointments. More