Diehl Hyundai of Massillon - Service Center
Massillon, OH
378 Reviews of Diehl Hyundai of Massillon - Service Center
They were on time with my appointment, diagnosed and fixed my car. They alerted me to some other issues and I had them fix them as well. fixed my car. They alerted me to some other issues and I had them fix them as well. More
I was scheduled for a 2:00 PM appointment on a Wednesday; my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep us updated. We had to continuously call ourselves for updates only to receive a voicemail. My car was not ready for pick-up until the following Wednesday. I went an entire week without a vehicle and had to be the one to ask for updates every few days. Very poor customer service, lack of professionalism, and a shortage of technicians lead to a very poor experience for us. More
They wouldn't accept a coupon from another Hyundai dealer, then ended up mailing me one at the same price after my car had been serviced. Very frustrating. dealer, then ended up mailing me one at the same price after my car had been serviced. Very frustrating. More
Robert was helpful and took his time with me. The tech answered questions that I have been trying to get answered since buying the vehicle. The tech answered questions that I have been trying to get answered since buying the vehicle. More