Diehl Hyundai of Massillon - Service Center

Average and wait tune was way too long They had my car for over 2 hours for an oil change for over 2 hours for an oil change More

Very respectful, super helpful, nice showroom good communication, very friendly eager to help with any problems communication, very friendly eager to help with any problems More

Did the recommended service and recall but the technician didn't have my mileage recorded right. I had to call and have them correct it didn't have my mileage recorded right. I had to call and have them correct it More

VERY poor communication. Had my vehicle for 3 1/2 weeks and didn't do anything with it most of those weeks even though they had the parts. This was also the second time that Had my vehicle for 3 1/2 weeks and didn't do anything with it most of those weeks even though they had the parts. This was also the second time that they had to go through my glove box to access a filter compartment and both times they spilled stuff out of it and just left it laying on the floor. Very unprofessional. They also need to address their 'problem' with changing air cabin air filters. They were going to charge me $95 to clean it out since it was vibrating after they changed the filter. This should be a normal part of changing the filter. . I had to take it back into address that. I argued that I was never told there would be a $95 charge and they decided to waive it. They have a history of not communicating well with customers. This is the third or fourth time I've had to deal with them. Seriously, considering taking it to a dealership that is farther away for service in the future. More

They took care of the issue with my tire and took responsibility in the end. responsibility in the end. More

They gave me a very detailed list of the problems my car needs to have fixed. needs to have fixed. More

Efficient from start to finish, from the moment of checking in, to wait time, to checking out. Everyone friendly. All explanations easy to understand as far as work to be done and why there were recom checking in, to wait time, to checking out. Everyone friendly. All explanations easy to understand as far as work to be done and why there were recommendations made as well. Wouldn't hesitate to continue bringing my suv here yearly for it's oil changes. More

There was a mix up in service so my 1 hour service took 2 hours. I was compensated with free car washes which I explained that I already get. hours. I was compensated with free car washes which I explained that I already get. More

First time at Diehl. They explain everything about doing 30000 maintenance on my Hyundai and didn’t pressure me if I didn’t want a services. They explain everything about doing 30000 maintenance on my Hyundai and didn’t pressure me if I didn’t want a services. More

The guy was patient with me and explained to me thoroughly what the issue was. thoroughly what the issue was. More