Diehl Hyundai of Massillon - Service Center

Tried calling three separate times for a service appt. Finally had to drive there to set up appt. Only saving grace was the asst serv manager who went I over and above to try and solve my software issue. Finally had to drive there to set up appt. Only saving grace was the asst serv manager who went I over and above to try and solve my software issue. Stayed over an hour to talk with Hyundai customer service and Bluelink. I still have the same issue which has not been corrected with Hyundai . I won't go back there unless it has to do with a recall and I won't refer anyone there. Chris Wright is the only saving grace in the service area More

Quick, freindly and effecent. The staff is knowledgeable and experienced everything. Would be very comfortable having them service my car again. The staff is knowledgeable and experienced everything. Would be very comfortable having them service my car again. More

Robert Butcher in the Service Department is a star! Robert clearly answered each question I had, communicated in a timely fashion throughout the service, and went out of his way to work the service in Robert clearly answered each question I had, communicated in a timely fashion throughout the service, and went out of his way to work the service in around my extensive travel schedule. More

They did a quick job of the service we went in for plus did some checks for potential issues in the future. did some checks for potential issues in the future. More

Great job and communication by rep to keep me updated. I feel I'm in school with a minimal word essay I feel I'm in school with a minimal word essay More

Friendly, Keeps time estimates . Keeps customer informed during appointment. Clearly present options for future work Keeps customer informed during appointment. Clearly present options for future work More

I love how it feels like family when I go there. .they seem to really care .they seem to really care More

Diehl Hyundai has been very good to me so far! Service department has been good also Service department has been good also More

Very kind and was very professional. Said it would take a hour it on took 20 minutes Said it would take a hour it on took 20 minutes More

Rob was very knowledgeable and he helped me with my insurance progress he also was very patient with my insurance and helping me fill out the paperwork insurance progress he also was very patient with my insurance and helping me fill out the paperwork More