Diehl Hyundai of Massillon - Service Center

I was scheduled for a 2:00 PM appointment on a Wednesday; my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep us updated. We had to continuously call ourselves for updates only to receive a voicemail. My car was not ready for pick-up until the following Wednesday. I went an entire week without a vehicle and had to be the one to ask for updates every few days. Very poor customer service, lack of professionalism, and a shortage of technicians lead to a very poor experience for us. More

They wouldn't accept a coupon from another Hyundai dealer, then ended up mailing me one at the same price after my car had been serviced. Very frustrating. dealer, then ended up mailing me one at the same price after my car had been serviced. Very frustrating. More

Robert was helpful and took his time with me. The tech answered questions that I have been trying to get answered since buying the vehicle. The tech answered questions that I have been trying to get answered since buying the vehicle. More

Professional an efficient in their services. They have been honest about my car issues and offer pragmatic solutions. I also love that they have a shuttle service to pick and drop you if you h They have been honest about my car issues and offer pragmatic solutions. I also love that they have a shuttle service to pick and drop you if you have to leave your car at the dealership. More

My sales rep, Vaughn West, was extremely helpful with getting me into a new vehicle. I enjoyed our conversation as much as pulling away in my new Hyundai Santa Fe. I would recommend Vaughn to any of my f getting me into a new vehicle. I enjoyed our conversation as much as pulling away in my new Hyundai Santa Fe. I would recommend Vaughn to any of my friends and family to purchase a vehicle from Diehl Hyundai. More

I am very disappointed. My car is STILL not working properly. I took it to another place to see why it wasn't working correctly and they said that some of the work that was My car is STILL not working properly. I took it to another place to see why it wasn't working correctly and they said that some of the work that was supposedly done was not even done. Some of the parts are new but then some are still as rusty and old as they weren't touched. And my tire pressure light keeps coming on even after putting air in all 4 tires. I will certainly not recommend this dealership to anyone. I'm very, very disappointed. More

Good service friendly staff and even got a free coffee ☕️ when I was done getting my ElantraN service when I was done getting my ElantraN service More

Brought my car in for a Lof. They forgot to reset the mileage. They did not check the fluids. Husband checked and filled them at home. This is the second time they did not reset They forgot to reset the mileage. They did not check the fluids. Husband checked and filled them at home. This is the second time they did not reset mileage. More

Friendly, great service. Liked the video inspection that was done on the vehicle then texted to my phone. Liked the video inspection that was done on the vehicle then texted to my phone. More

I was there for three hours and forty five minutes for my appointment to change oil. They are very unorganized. My appointment was scheduled for 8, when they knew part of it was going to require contacting H appointment to change oil. They are very unorganized. My appointment was scheduled for 8, when they knew part of it was going to require contacting Hyundai of America, which doesn’t open until 9. I would have appreciated more communication and updates since I was there for such a long duration of time. More