Diehl Kia of Massillon

Friendly staff and worked hard to get us a new vehicle. Fair prices and did a lot of work over the phone so process was quick when came in. Fair prices and did a lot of work over the phone so process was quick when came in. More

The dealership as a whole was OK at best. Salesman was not knowledgeable about my vehicle.Vehicle wash area is in a muddy parking lot, which brought muddy footprints into my new car. Salesman was not knowledgeable about my vehicle.Vehicle wash area is in a muddy parking lot, which brought muddy footprints into my new car. More

Mason Ford did an excellent job. His attention to detail, and the time he spent with me was great. His attention to detail, and the time he spent with me was great. More

Thought that I would have gotten a better deal. Since I have been a loyal customer and credit scorewas pretty good. I thought wrong. Sad how the average person gets robbed Since I have been a loyal customer and credit scorewas pretty good. I thought wrong. Sad how the average person gets robbed More

Worked with us and various financial institutions to work out a loan we could afford. out a loan we could afford. More

Very happy with the lease they gave me. They were very helpful and fair. It was a pleasant experience. They were very helpful and fair. It was a pleasant experience. More

They helped me find my new car fast and easy, I had no issues and I’m really satisfied with everything that was done issues and I’m really satisfied with everything that was done More

Everyone was professional and friendly. Only complaint I would have is I ask for owners manual and they said not available. I feel when you pay $30000 for car that is a small ask. Only complaint I would have is I ask for owners manual and they said not available. I feel when you pay $30000 for car that is a small ask. More

VERY POOR EXPERIENCE! ! TRADED IN A VEHICLE, AGREED ON TRADE IN PRICE, DIDNT PAY ATTENTION TO FINAL PAPERWORK (MY FAULT) THEY ENEDED UP CHEATING ME OUT OF $1K ON MY T ! TRADED IN A VEHICLE, AGREED ON TRADE IN PRICE, DIDNT PAY ATTENTION TO FINAL PAPERWORK (MY FAULT) THEY ENEDED UP CHEATING ME OUT OF $1K ON MY TRADE IN. SINCE I'M 4 HOURS AWAY, THEY WOULDNT MAKE IT RIGHT. BE SURE NOT TO TRUST THE FINANCE GUY!! WOULD NEVER RECOMMEND THEM!!! BE SURE TO CHECK EVERYTHING THEY DO More

Your Manager Tony and Tim suck, I was promised a check from the sale of my car and they did not deliver said check making me wait another two days how ever my sales agent Crystal was very helpful she assi from the sale of my car and they did not deliver said check making me wait another two days how ever my sales agent Crystal was very helpful she assisted me through this whole process, the only reason I didn’t just say screw it give me back my car is CRYSTAL ! she is the best !! I would recommend her to anyone I know. More