Diehl Kia of Massillon

I came in on a day when I was the only customer in the store. There were 2 reps, one was on the phone discussing her NetFlix account (she was loud enough to hear the conversation). The other rep greeted m store. There were 2 reps, one was on the phone discussing her NetFlix account (she was loud enough to hear the conversation). The other rep greeted me and took me outside to look at a K5. She was very knowledgeable about the features and we went back inside to discuss an appraisal for my Honda Accord. This is where it went downhill. While sitting at her desk waiting for the appraisal, she never offered me something to drink, in fact, she started checking her text messages. Another customer came in and since the other rep was still on a personal call, my rep greeted the customer, then came back to her desk, grabbed her laptop and took the customer to another desk. She said nothing to me and left me sitting for over 10 minutes. She came back and said the finance manager wanted to speak to me. I entered his office, but he did not stand up and greet me, or introduce himself. His very first comment was "So what will it take to get you into this vehicle". No one discussed pricing or standard versus optional features. I told him I needed many questions answered before we could move forward. He stated they would give me $9k for my car (I got $12.5k from the dealer I bought from). I told him that was too low and he said that was all they would give me. He told me my monthly payment without discussing options or warranty. When I asked him the interest rate, he told said it was the best he could get but did not tell me what it was. At this point, I was done and told him I needed to think about it. I have been buying cars for over 40 years and this was the worst experience I ever had. I wish I could give them 0 stars because 1 is an indication that there was some part of this that I enjoyed. More

Sales Manager was not a pleasant person to work with. Due to his attitude, I refused to complete the purchase. I really wanted the car, had the cashier check but I walked away due to his attitude. Due to his attitude, I refused to complete the purchase. I really wanted the car, had the cashier check but I walked away due to his attitude. More

Answer your phone or call people back! I had to go in last time to talk to someone about my Kia because no one would answer the phone or call be back. I waited over 2 weeks and no return c I had to go in last time to talk to someone about my Kia because no one would answer the phone or call be back. I waited over 2 weeks and no return call. I need more work done on my car now and I left a message 2 weeks ago and no one has called me back again. Come on Kia! Get it together! More

Josh Haney was great to work with. He made the car buying process incredibly easy and seamless. He made the car buying process incredibly easy and seamless. More

First off let me start by saying the sales agent Jared Ady was great , very knowledgeable and very nice to deal with. Now with the bad…we had been car shopping all day and did call ahead and say we would Ady was great , very knowledgeable and very nice to deal with. Now with the bad…we had been car shopping all day and did call ahead and say we would be coming in later in the day ( approx: 30 mins. Before closing ) to take a look at, and discuss purchasing a new Telluride . We were taken back into the sales managers office to go over trade in values and pricing. My wife and I intelligence was first insulted when we were told the price point we were trying to be at was impossible ( mind you we had already gone over a very similarly priced vehicle with a Honda dealership - based on the same price, loan length and interest rate of this Telluride, which is where we came up with said “price point” ). We were then argued with and insulted with a trade in value for our 2017 Honda CR-V in excellent condition with 77k miles as we were told “well they’re only selling for $15,000 as it is”. He said he would call their partner Honda dealership in the AM but he was sure it would only sell for that amount . We informed him we were actually offered an outright buy price from Fred Martin for $17,000 earlier today and that was WITHOUT us even buying a vehicle from them. The manager then said “oh yeah I know a lot of those guys , that’s not actually what they would give you”…. We have been in 6 dealerships today due to a lack of inventory on new vehicles and all were nice and respectful, but this guy is absolutely rude and disrespectful. Once again, Jared was great !! More

Jared Ady my salesman was very genuine, knowledgeable and followed up on everything that he said he would do even after the sale. Sam in financing was very professional, friendly and helpful. Will not buy a followed up on everything that he said he would do even after the sale. Sam in financing was very professional, friendly and helpful. Will not buy a car from anyone else. More

I really wish I could give them zero stars. I called this dealership six times could not get anybody to return my call and then when I finally did call them back I got a guy who is upset with me because I ke dealership six times could not get anybody to return my call and then when I finally did call them back I got a guy who is upset with me because I kept calling horrible business. More

Had an appointment to see a Chevy truck, appointment was set for 1pm on a Saturday. Got to the dealership to find out that they sold the truck the same morning, but no one called me to notify me that it was set for 1pm on a Saturday. Got to the dealership to find out that they sold the truck the same morning, but no one called me to notify me that it was sold. I drove an hour there for no reason. Someone should have called me to let me know that it was sold. I will never do business with the Waikem auto family. More

I am leasing a new 2021 Kia Seltos. I can't thank Jeff Ross, Wayne Ross and Craig Waikem for all of their help and their patience with me as I was very indecisive. They were able to keep my monthly paymen Ross, Wayne Ross and Craig Waikem for all of their help and their patience with me as I was very indecisive. They were able to keep my monthly payment where I needed to be. They were AMAZING to work with! More

I have bought 2 vehicles from the waikem dealership and suggested the dealership to my daughter even though it's 1 hour away from my home, recently I recieved a letter concerning a recall on my kia soul ad suggested the dealership to my daughter even though it's 1 hour away from my home, recently I recieved a letter concerning a recall on my kia soul advising to call the dealership to get the repair done, which I did calling 6 times , leaving messages and not one call back from the recall adviser,which was very disappointing to say the least considering my loyalty to the waikem family. More