
Diehl Subaru
Massillon, OH
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My wife and I purchased two new 2025 Foresters. Matt answered all of my questions on my initial visit. Jared made the sales process effortless. It's the best new car purchase we've ever had. We wou Matt answered all of my questions on my initial visit. Jared made the sales process effortless. It's the best new car purchase we've ever had. We would highly recommend. More
Everyone was so kind. I think Justin was the person who made the appointment but someone sent us a reminder with directions to the dealer to avoid the road repairs. that I think Justin was the person who made the appointment but someone sent us a reminder with directions to the dealer to avoid the road repairs. that was very helpful. When we arrived Pete met us and got the car into the shop for the service. We were pleased with the care and respect we were shown while there and the service did not take a long time. Great job. More
I was very satisfied with the service they provided for me it seems like they have a very knowledgeable staff and they were very thorough and explaining the issues that I had with my vehicle me it seems like they have a very knowledgeable staff and they were very thorough and explaining the issues that I had with my vehicle More
Good follow up before and after purchase. Good explanations from all the employes I talked to about my purchases at this location. Good explanations from all the employes I talked to about my purchases at this location. More
I couldn’t be more impressed with the process of buying my Crosstrek from Diehl Subaru! Dan Auman, my sales person was so informative (without being condescending, which is an experience I’ve dealt with pr my Crosstrek from Diehl Subaru! Dan Auman, my sales person was so informative (without being condescending, which is an experience I’ve dealt with previously). He stayed after hours when there was a complication with my trade in, (a title issue with my previous finance company) and even came in on his day off to finish the process. The sales manager was so accommodating, and everyone I encountered from the receptionist I spoke to initially to set up the test drive, to the other sales staff, who offered me refreshments, could not have been more pleasant and professional! Tim Smith, who did my financing was amazing as well, and also stayed late to help me get the best interest rate, and to understand which warranty would work best for me, without making me feel like he was “selling” me something I didn’t want or need. Top notch staff, a seamless buying experience, and exceptional people skills make all the difference when there’s a car dealership on every corner. Diehl Subaru has exceeded expectations, and earned my loyalty for life. More