Diehl Subaru

Relaxed Experience Starting with Tatum on the Internet on thru, this was a relaxed atmosphere. I leased a Crosstrek from Dan Auman and he was very helpful as my grandson Starting with Tatum on the Internet on thru, this was a relaxed atmosphere. I leased a Crosstrek from Dan Auman and he was very helpful as my grandson and I tested 2 different vehicles. He treated my 14 year old grandson like he treated me,, as did sales manager Bob Russel. I'd recommend Waikem Suburu. More

Our 2nd vehicle This is our 2nd Waikem vehicle and always the 1st place we start looking. Everyone was friendly and went out of their way to finish the deal for us, This is our 2nd Waikem vehicle and always the 1st place we start looking. Everyone was friendly and went out of their way to finish the deal for us, making sure we left with our car, even late on a Saturday. Rick Spieth was our salesman and was great and easy to work with. Thanks so much More

Very helpful and honest. Tatum set me an appointment and she put me in touch with very helpful people. I would recommend this dealership to anyone. If you want fair prices and Tatum set me an appointment and she put me in touch with very helpful people. I would recommend this dealership to anyone. If you want fair prices and honest help, this is the place to go. Thank you Tatum! More

I had a great experience Waikem was very easy to work with when i was looking for a new car i will absolutely recommend them to my family and friends Waikem was very easy to work with when i was looking for a new car i will absolutely recommend them to my family and friends More

Great experience! My husband and I recently bought an Outback at Waikem Subaru. Dan Auman worked with us and we could not have been happier! He took the time to explore My husband and I recently bought an Outback at Waikem Subaru. Dan Auman worked with us and we could not have been happier! He took the time to explore multiple options for us and answered all of our questions. The entire process went very smoothly and Dan made sure we had all the information and knowledge we needed about our new vehicle before driving it off the lot. I would definitely recommend Waikem Subaru, and especially Dan Auman, to anyone who is looking for a new vehicle! More

Purchasing our preowned Subaru We came to Waikem Subaru looking for an all wheel drive vehicle that I could drive into the snowbelt on the east side of Cleveland every day. We were We came to Waikem Subaru looking for an all wheel drive vehicle that I could drive into the snowbelt on the east side of Cleveland every day. We were looking for a newer preowned car with low miles. We didn't find what we wanted at first visit, but the helpful salesmen were diligent in finding us just the right car. When we were told that a car had come back from a lease deal, we found it to be just the car we were looking for. Our salesman, Dan Auman, was very helpful from the first test drive, through the paperwork, and the time he spent showing us all the features of our new Subaru Outback. He even took the time to sinc up my phone to the car. He was very knowledgeable and courteous throughout the process. We would definitely shop at Waikem again. Thanks Dan. Bonnie B. More

Purchasing my 1st Subaru Just took delivery of our 2018 Legacy. Our sales consultant was Rick Spieth. We had never driven a Subaru before and he gave us a great test drive sho Just took delivery of our 2018 Legacy. Our sales consultant was Rick Spieth. We had never driven a Subaru before and he gave us a great test drive showing all the outstanding technology offered by Subaru. We felt no pressure to make a quick decision and got a good deal on the Legacy and a fair trade for our car. I would not hesitate to recommend Rick and Waikem Subaru for your next car purchase. More

Perfect Car Buying Experience!!! I worked with Erik Bettinger, Adrian Waikem, and the manager Bob Russell, I got a GREAT deal on the perfect Subaru Legacy, Erik was very knowledgeable I worked with Erik Bettinger, Adrian Waikem, and the manager Bob Russell, I got a GREAT deal on the perfect Subaru Legacy, Erik was very knowledgeable, the whole staff was very kind and easy to work with to get me where I needed to be. They also respected my time frame and got me out on time so I could get to work. This is my 1st Subaru, and I cannot recommend the brand or the dealership any higher. They are all great! I will definitely be returning to purchase future vehicles here!!! More

Buying a car Rick was a great salesman. He didn't make me feel pressured to buy, but got me in the payment area I wanted. Rick is an all-around nice guy. Rick was a great salesman. He didn't make me feel pressured to buy, but got me in the payment area I wanted. Rick is an all-around nice guy. More

Potential buyer beware On 9/4/17 my wife and I visited waikem Subaru to test drive a 2017 forester. We dealt with sales rep Lisa Randazzo. We were shown a couple of cars and On 9/4/17 my wife and I visited waikem Subaru to test drive a 2017 forester. We dealt with sales rep Lisa Randazzo. We were shown a couple of cars and test drove the forest green car which we both liked very much. After we discussed price we gave a $500.00 credit card deposit to hold the car so we could think it over. I did some local internet price searches and found their offer to be 1500-1800 higher than other local prices. We then decided a truck that we had looked at previously would better suit our needs. I called the dealership on 9/5 to cancel the purchase and asked that the deposit be credited back to my wife's card. I was told that would be no problem and thought we would see the credit in a few days. 2 1/2 weeks later I called the sales reps number on the business card during business hours . There was no answer so I left a message that the credit had not posted. I didn't get a reply so we filed a dispute with Discover Card and finally received a credit on 10/29/17. I work in the credit card industry and know it takes about 48-72 hours for a credit to show. This transaction brings up questions regarding this businesses ethics, reliability, judgement, personnel, customer focus among others. I would not visit this dealership again or recommend it due to the lack of professionalism and credibility shown during this transaction. It should never take 35 business days for a credit back to a credit card and customer calls should be returned in a timely fashion. This business took down our contact information during our visit and never once called my wife or myself regarding this transaction. We are currently enjoying our 2017 Nissan truck that we bought at a great price and had the best buying experience. Stay focused on the customer! I edited this review to correct the sales representative's name after finding the business card. To date there has been no comment from the dealer. Seems like a pattern of ignoring the customer. More