Diehl Subaru

Worth the trip My father-in-law passed two years ago and my mother-in-law decided it was time for a new car. Her 140K 4cyl. FWD '06 VUE was well cared for but the ef My father-in-law passed two years ago and my mother-in-law decided it was time for a new car. Her 140K 4cyl. FWD '06 VUE was well cared for but the effects of age tend to show up at the most unopportune times. When her car went in for maintenance she borrowed either our loaded Altima or AWD Pacifica. She wanted a well equipped mid size AWD SUV preferrably a 6cyl. and made in the USA. I was the point man. For the first time I did an internet search and requested quotes from several dealerships. Park Subaru, Cascade Subaru, and some others. Their idea of a quote was to have one of their sales people contact me using the information I provided. I might as well of walked in cold. We did visit several dealers with said sales people in the Summit county area, still no quotes. Did not get a good feeling, did not attempt to negotiate. Negotiating is not my favorite thing, even though I am good at it. I have heard some good things about Waikem. We tried them, what a pleasent surprise. Sarah Sims sent a quote on a Forester with a an introduction to Waikem auto group, contact #'s etc. We took that information and visited Waikem Subaru. Ian Ross met us and proceeded to show us what he had in stock. He introduced us to Bob Russel the manager. We left with a good feeling. We stopped at the Hyundai outlet to pick up info on the Sante Fe. Robin Monticelli helped us. I told her we we were working with Ian Ross and she said he could sell any vehicle in the group. She showed integrity. Impressive. Ian was very patient with us. We tested the Forester. Sante Fe. Sante Fe Sport. Sorento. and the Nisson Murano. I asked Sarah for quotes on these vehicles at different times and she promptly and pleasantly did so. The quotes had a nice percentage off. It would have taken some good negotiating to get that. We ended up ordering a fully loaded Subaru Outback. Same % off. Bob Russel found a $96 error in the paper work in our favor. Integrity again. Ian kept us in the loop on delivery date. When the vehicle came Ian carefully went over the equippment in the car. He said he would be glad to help us any time with operational questions. Sarah Sims, Ian Ross, and Bob Russel made Waikem a good Experience. My mother-in-law will bring it back there for service when needed. Sincerely Jack Kohl More

Helpful and friendly I entered the dealership with a fairly specific set of requirements for a vehicle. Brian looked exhaustively to find anything that met my description I entered the dealership with a fairly specific set of requirements for a vehicle. Brian looked exhaustively to find anything that met my description and eventually we found something. I will definitely keep them in mind for future purchases. More

Very good Rick Ballas was very friendly and helpful. WE also spoke with CHristopher who was very helpful too. Overall great experience. I recommend this dealers Rick Ballas was very friendly and helpful. WE also spoke with CHristopher who was very helpful too. Overall great experience. I recommend this dealership. EXcellent people to work with. More

Hassle free purchase I did my homework and knew what I wanted. The first Subaru dealership I visited didn't have what I was looking for and tried to put me into something I did my homework and knew what I wanted. The first Subaru dealership I visited didn't have what I was looking for and tried to put me into something else, and I lost their interest when I didn't bite. Waikem didn't have one either but instead of trying to sway me, they quickly offered me a great price (without the back and forth pony show) and the next morning my car was ordered. Erik was awesome keeping me up to date during the process and quickly responding to my numerous questions and emails. I would tell family and friends interested in a Subaru to go out of their way to talk to Erik at Waikem. More

Waikem Subaru a cut obove! Olivia and Rick did a super job and won the deal over Subaru Boardman as they were better in price, responsiveness and friendliness. Great Job! Olivia and Rick did a super job and won the deal over Subaru Boardman as they were better in price, responsiveness and friendliness. Great Job! More

Wonderful I worked with Rick Ballas who was able to make this car buying experience a wonderful one. I traveled 5 hours to buy a car from Rick and would do it a I worked with Rick Ballas who was able to make this car buying experience a wonderful one. I traveled 5 hours to buy a car from Rick and would do it again! Josh More

Feeling much warmer this winter Worked with Erik Bettinger. I traded in my 2004 Mazda Miata for a good price on a good car. The only thing that would have made it better is if they w Worked with Erik Bettinger. I traded in my 2004 Mazda Miata for a good price on a good car. The only thing that would have made it better is if they would have thrown in a roof rack. Thanks Erik. More

absolutely the best car buying experience ever I needed to get a new car (SUV) with winter coming, my other car was awful last year! I researched on line on a couple of different options, safety be I needed to get a new car (SUV) with winter coming, my other car was awful last year! I researched on line on a couple of different options, safety being the first priority, cost second. First I was looking at a jeep patriot, great 4 wheel drive, bad gas mileage, but then someone at work was talking at work about their mom owning an old Subaru outback and how fantastic it was in the snow! To make a long a long story short, I went in and met with Rick Spieth, he was the most FANTASTIC sales consultant I have EVER worked with!! He was very knowledgeable, he listened to what I wanted and even helped me learn more than I knew about a Subaru! I think what I liked most was, that he took his time and had patience with my hesitance with this decision. When it was all said and done, I got a better SUV, more options and the payment where I needed it to be. I love my new 2015 Subaru Forester, and I couldn't have done it with out you Rick!!! (And of course you as well Bob Russell !) I will definitely come back to Waikem Subaru for my next new vehicle! I More

Excellent service Amazing to work with found a car I loved and could afford within hours. This is my third car I have purchased from him and I wouldn't go anywhere else Amazing to work with found a car I loved and could afford within hours. This is my third car I have purchased from him and I wouldn't go anywhere else! More

Purchased 2015 wrx Worked with Erik Bettinger and he kept me informed through the entire process of waiting on my car to arrive. Also best price on the car without any h Worked with Erik Bettinger and he kept me informed through the entire process of waiting on my car to arrive. Also best price on the car without any haggling. Every other dealer basically told me they wouldn't give me a cent off the WRX and they made it happen. Erik was even nice enough to go in on his day off to check on things for me and take pictures of the car as it came off the truck. More