Every time I visit for an oil change or some other odd end, I am taken care of. On a first name basis with Phil and Brandon (is that good or bad haha!) and every time I have taken one of our two vehicles in for a service, everything is just taken care of. Its just nice to not have to feel guarded and on the defensive when they come with the "uh oh" list of things.
Its why I drive all the way out to El Reno every time I need service. We have bought two Lincolns and two Fords from the dealership and all of them have been great. Thanks folks, customer for life.