Direct Auto Exchange

Lacking level of customer service I had put in for a finance loan and received a call from Mr Freddy a day or so later on a Tuesday, I attempted to call back later on that afternoon ar I had put in for a finance loan and received a call from Mr Freddy a day or so later on a Tuesday, I attempted to call back later on that afternoon around 1:00, but was told that he was busy with another customer and he'd call be back once he finished. No worries...however, I didn't receive a call back for another 4 days! Now, I'm no sales rep expert, but I'm smart enough to know that if you show interest in purchasing a car a sales rep will HOUND you until they get an answer. But this wasn't the case. When I did get the call back Saturday morning from Mr Freddy, the conversation was pleasant and informative, we discussed what my needs were and where I stood on financing. I'm a stickler when it comes to having a co-signer, I really would prefer NOT to. I feel if this is something that I want then I alone should be responsible for it, and I expressed this to Mr Freddy, which he seemed like he fully understood and respected at the time. That was a mistake on my part. The conversation ended on the idea that he would call me back by the end of the day and let me know where I stood and what my options would be. It started approaching 6:45 pm, I knew that they closed at 7:00, so I started to worry and gave them a call to check on things, when Mr Freddy answered he seems as though he had forgotten all about our hour long conversation earlier. He told me that he had gotten backed up but will give me a call on Monday around 12:00. When Monday came around I had made sure to stay close to my phone so I wouldn't miss the call.....I had gone through my entire work shift without any word from ANYONE! I decided to head over to the dealership (this was about 6:00PM), when I walked in I had sat down and patiently waited until Mr Freddy finished with his current customer. He came over to me a few times to let me know he knew I was there and would be with me soon. When I did finally make it to his desk he had a finance application ready for me to fill out.......now I was a little confused because if I needed to fill out this paperwork AGAIN, why wasn't that stated to me earlier? Red flag #2. After filling out the paperwork for a second time I figured we'd start moving forward, however, SINCE IT WAS LATE, he would need to wait until the next day to submit the paperwork to the bank. ARE YOU KIDDING ME? He took me outside to look at a few cars that he felt would be in my price range, I even put a $100 deposit on a car I liked. He told me that he'd get to work on it and give me a call in the morning with an update. The next morning came and went without a phone call from Mr Freddy (no surprise there), when I called the office around 3:00 to ask what the hold up was, I was told that today was Mr Freddy's day off and he would be back tomorrow....*sigh* At this moment I was fit to be tied, I asked the woman if my file could be handed off to another sales rep. She told me she would and the new sales rep would call back in about an hour. 3 more hours pass and still no phone call, I went down there after my shift around 6:00 and sat with my "new sales rep", who immediately told me that they couldn't do anything for me at this time with their current inventory. I'm honestly surprised at my ability to contain my composure, I wanted to scream my head off. I took my deposit back and left, went straight to Kia Autosport down the street and walked away with a beautiful 2013 Kia Soul WITHIN MY FINANCE PARAMETERS! I read all the awesome reviews with Direct Auto Exchange and expected my experience to be the same but I wasn't. Maybe it would have been if I had been with a more competent sales rep. More

Drive off lot same day I wasn't expecting to ride off that day with the vehicle but you are able to, even with bad credit me and my wife were able to get a GMC Yukon. We had I wasn't expecting to ride off that day with the vehicle but you are able to, even with bad credit me and my wife were able to get a GMC Yukon. We had been turned down by a sister company about 3 or 4 times prior and you only took one time at Direct Auto and with the help of its staff and Justin Gibson we were able to trade a car to get a car that we liked because the vehicle we had was no longer usable. More

Paula Kelly Justin helped me and he was amazing. Going to Direct Auto Exchange gave me independence. Previously I had been riding public transit (Dial a Ride) whi Justin helped me and he was amazing. Going to Direct Auto Exchange gave me independence. Previously I had been riding public transit (Dial a Ride) which I was grateful for but having independence you can't beat that feeling. When I arrived at Direct Auto Exchange I had repo's and poor credit but Justin helped me get started on a new beginning and now I can build positive credit now. My daughter even bought a vehicle from Direct Auto Exchange after she seen how I was treated. We are a Direct Auto Exchange family! More

Great service, Blessed business. God sent me to Direct Auto Exchange, and I understand why. My 1st time experience buying a vehicle was an amazing experience. DAE treated me as an app God sent me to Direct Auto Exchange, and I understand why. My 1st time experience buying a vehicle was an amazing experience. DAE treated me as an appreciated customer from the first time I walked through their doors. Their diligence to get me what I wanted and needed was like no other experience I've had dealing with car dealerships. I built a relationship with the sales men that was more important than just "selling" me a car. Days later I walked away with a newer, nicer, and warranted vehicle. I was so pleased with the service and love I received at DAE. God led me to go speak with the owner of DAE, Mr. Davis, about a month after I purchased my vehicle about a sponsorship opportunity. Mr. Davis was diligent about supporting me in an amazing opportunity I'd received. DAE not only blessed me with a new vehicle, but they also made a decision to support me financially. The relationship I've built with Mr. Davis and the salesmen at Direct Auto Exchange reminded me that there are still good people in the car business, who truly care about making lives better and easier by suppling great cars and going above and beyond for their customers. From a HAPPY customer, THANK YOU!. Tera Gainer =) More

Great Dealership My experience was great! I worked with Ryan and Tyrone and they were so friendly and helpful so much so a year later we came back and bought another v My experience was great! I worked with Ryan and Tyrone and they were so friendly and helpful so much so a year later we came back and bought another vehicle from them. We are now looking for a specific vehicle for our daughter's graduation and they are on the hunt for us!! I would highly recommend them to anyone who does not want to deal with those sales people you can tell are just looking for commision! More

Danyell Harley My experience with Direct Auto Exchange was wonderful. I called Tyrone and inquired on a vehicle. He told me he would get back with me. He did exactl My experience with Direct Auto Exchange was wonderful. I called Tyrone and inquired on a vehicle. He told me he would get back with me. He did exactly as he stated, every step that was made my salesman Ryan contacted me. The results was very satisfying to me and I have a nice, affordable, quality, luxury vehicle. Thanks Tyrone(Owner) Ryan(Salesman) and the entire Direct Auto family. More

Latisha smith Mr. Austin is a wonderful guy n he did an awesome job with helping me get my 2011 Nissan Maxima an I'm loving it.... Thank you so much for the great w Mr. Austin is a wonderful guy n he did an awesome job with helping me get my 2011 Nissan Maxima an I'm loving it.... Thank you so much for the great work. . More

Totally Awesome!!! The staff is amazing!!! I worked with Ryan and he was very professional and knowledgable. DirectAutoExchange went above and beyond to make sure I got The staff is amazing!!! I worked with Ryan and he was very professional and knowledgable. DirectAutoExchange went above and beyond to make sure I got the best low monthly payment and APR. I highly recommend them....If you are looking for a vehicle look no further. Thanks...Tyrone and staff :) More

my experience with direct auto exchange I had a great experience with direct auto exchange. I didn't have a car at the time and when I went there, I walked out with keys in my hand. My sales I had a great experience with direct auto exchange. I didn't have a car at the time and when I went there, I walked out with keys in my hand. My sales person Freddie was very helpful and nice and answered any questions or concerns I had. The other staff as well were very friendly and helpful. More

Awesome Dealership as well as my dealer JUSTIN! My mom recommended that I go take a look at their inventory because she had just gotten a car from there. She specifically said that I needed to conta My mom recommended that I go take a look at their inventory because she had just gotten a car from there. She specifically said that I needed to contact Justin to assist me with finding a car, and that he did! With his friendly and knowledgeable help, I found the perfect car for me! I actually thought I was going to take a look at cars, but instead I drove off in a 2013 Nissan Altima. Thanks Justin! More