Direct Auto Team - MA

"Outstanding experience with Dmitry and his team on my BMW purchase. No pressure, respectful, and genuinely accommodating. Dmitry ensured the car was perfect before handover. Smooth, transparent, and prof BMW purchase. No pressure, respectful, and genuinely accommodating. Dmitry ensured the car was perfect before handover. Smooth, transparent, and professional – highly recommend!" More

Called ahead and expressed interest in an 04 beamer . it wasn't the perfect car for me.after walking around a bit in the car lot .there were many cars to check out in our price range..took a ride in an 05 it wasn't the perfect car for me.after walking around a bit in the car lot .there were many cars to check out in our price range..took a ride in an 05 merc. SLK 350 wicked clean car .low.miles feindly staff.clean cars.I have recommended this team to many already and will continue to do so.luv the car .top down summer 4 me . More

I purchased my second Land Rover LR2 from Dimitri yesterday at Direct Auto Team - the first one I bought 5 years ago and my experience trading in my old car and the purchase experience was so easy, f yesterday at Direct Auto Team - the first one I bought 5 years ago and my experience trading in my old car and the purchase experience was so easy, fun, and no-stress at all. Dimitri was there to answer any questions I had and gave me a fair price for my trade. I went on their website recently because I wanted to see if he had any other newer year models and found another LR2 for sale. I called him and arranged a test drive. The car is in excellent condition and the price was reasonable - I ended up trading in my car for the newer LR2 and the process once again was fun, informative and seamless! Thank you to Dimitri and Andre for being so nice to me and my sister during the purchase process - I love my "newer" car and will continue to purchase my vehicles from you in the future! Also, I will refer as many people to you who want to avoid the high cost of buying a new car but want a great inventory, price and excellent customer service! Thank you again - you guys are the best! More

I bought my new (used) 2021 Kia Sportage from direct auto team. Dmitry and his team provided excellent customer service from the minute I walked in the showroom. They were very friendly and caring and great team. Dmitry and his team provided excellent customer service from the minute I walked in the showroom. They were very friendly and caring and great to work with! I took the car for a test drive, and the car was so clean and spotless and ran very smooth. They also helped with license plate registration & car loan which made it so much easier. I would highly recommend direct auto team to anyone! More

The Direct Auto Team provides outstanding customer support. They were awesome from the moment I walked into the dealership thru delivery. But it didn't end there. After getting home, I encountere support. They were awesome from the moment I walked into the dealership thru delivery. But it didn't end there. After getting home, I encountered a couple of issues with my new used car and Dmitry and his team did everything in their power to make things right. The car is perfect and I truly appreciate Dmitry, Andre and the mechanic team for everything they did! More

Sent 3 inquiries up online about a vehicle,,,, no response in 4 days, vary poor service response in 4 days, vary poor service More

Dmitry and his team were great from start to finish. The whole process was low-pressure, easy, and straightforward. Very positive experience all around! The whole process was low-pressure, easy, and straightforward. Very positive experience all around! More

Was fortunate enough to find 2002 BMW M5. Was working with Demitry in setting up the sale and was not disappointed, not in the least. The customer service was above and beyond, as it should Was working with Demitry in setting up the sale and was not disappointed, not in the least. The customer service was above and beyond, as it should be when you’re looking for a car of this character. After I receive the vehicle it was even better than described and how it presented itself. I can’t say enough about the direct auto team, I finally got the car of a lifetime. More

Purchased 2003 Land Cruiser in “mint condition” in April of ‘20. Concerned about rust on vehicle that age, asked Dmitry about it and he described it as a “little surface rust” and I hired mobile pre-purchas of ‘20. Concerned about rust on vehicle that age, asked Dmitry about it and he described it as a “little surface rust” and I hired mobile pre-purchase inspection firm to look for same. Report did not cite rust as it had been newly under coated. Within 2 weeks, I had to spend $1200 to repair rusted out steering components. A year later, I experienced total brake failure while driving and narrowly avoided a serious accident. Took to garage specializing in restoring vintage Land Cruisers and their assessment is the rust is so extreme, they stopped their inspection and characterized it as without any value. Repairing brakes alone would cost more than I pd for vehicle ($15k) due to entire frame and undercarriage being rusted out (brakes, shocks, gas tank, etc.) I live in the South, have owned it for 16 months, covered it since owning and have driven it a total of 1000 miles between visits to the shop. Clearly he saw amount of rust and applied undercoating to conceal and misrepresent. I now have a vehicle that is unusable and can’t be sold for anything but scrap and effectively unrepairable at any cost. Oddly, he hasn’t responded to my messages on the topic or my offer to sell that “mint condition” back to him. My next stop is likely legal action and wanted to share this so someone else may think twice before buying from this dealer. More

Great team ,listen my concerns and open to review my offer, worth to call them with a offer offer, worth to call them with a offer More