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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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November 11, 2020
For the 3rd time this year, I've had to bring my 2019 Beetle back for something that you all did to my car. Your attention to detail is severely lacking. This time was a loose oil cap that caused my enti Beetle back for something that you all did to my car. Your attention to detail is severely lacking. This time was a loose oil cap that caused my entire car to shake and rattle and spew oil all over the engine compartment and down the front of the body. While the engine compartment is better than it was (still not totally clean), oil drip marks remain down the front of the car. It was also returned to me completely filthy (dirt) and with bird droppings. I did not give you my car this way. Good customer service would dictate that you give me a voucher to have my Beetle professionally detailed. More
by ssavino0
Verified CustomerEmployees Worked With
Tim Luong
November 06, 2020
when i picked up the car and started it, the "change oil now" light immediately came on. The technician should have notices this and told me before I came, and I would have had the oil changed. now" light immediately came on. The technician should have notices this and told me before I came, and I would have had the oil changed. More
by PJ
Employees Worked With
Tim Luong
November 03, 2020
Great communication from the team. Service was completely in a timely fashion and the car is running great. This is the third vehicle that I have purchased from them and I will keep coming back. completely in a timely fashion and the car is running great. This is the third vehicle that I have purchased from them and I will keep coming back. More
by rob_fellner
Employees Worked With
October 30, 2020
Made a appointment for 3 issues. 1 was taken care of even though we received confirmation on the phone the other would be to. Disappointing service especially in the current covid environment where families though we received confirmation on the phone the other would be to. Disappointing service especially in the current covid environment where families are limiting their time in public setting. Your dealership needs to be more thorough and thoughtful when dealing with their customers. More
by BELLE13
Employees Worked With
October 30, 2020
Have leased or bought 3 cars from Dirito Brothers Walnut Creek. Have been pleased with the sales process, and very happy with the service department. Creek. Have been pleased with the sales process, and very happy with the service department. More
by ecanderssen
Employees Worked With
October 29, 2020
Only complaint was the lack of on site loaner cars. Other than that everything went well. Service and communication was good too. I will use you guys again. than that everything went well. Service and communication was good too. I will use you guys again. More
by enyi80
Employees Worked With
October 28, 2020
It was easy to make an appt online and they have reminders. Marina was friendly and helpful. Dealership is clean and comfortable. Overall experience was great! reminders. Marina was friendly and helpful. Dealership is clean and comfortable. Overall experience was great! More
by YOGIMO70
Employees Worked With
October 26, 2020
Fabulous service from Marina. My Golf was ready quickly and the service cost was exactly as quoted. I have been very impressed with the team at Dirito Brothers since buying the car a year ago. and the service cost was exactly as quoted. I have been very impressed with the team at Dirito Brothers since buying the car a year ago. More
by CAMERON.NADEAU
Employees Worked With
October 25, 2020
Made it easy to use a rental while I waited 4 days for my car to be repaired. Great customer service and communication throughout the process. car to be repaired. Great customer service and communication throughout the process. More
by ANN Moitra
October 24, 2020
Service - on time, completed faster than expected, and the overall welcome is friendly - explaining service options and answering any questions have been graciously answered. Thank you. the overall welcome is friendly - explaining service options and answering any questions have been graciously answered. Thank you. More
by kwmail
Employees Worked With
