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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews

3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 10, 2021

The dealership is quite pleasant. Though surveys that The dealership is quite pleasant. Though surveys that act like they are a school assignment requiring a specific number of words are quite aggrava More

by timdonovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Tim, We are happy to hear your experience at the dealership went well and we appreciate your feedback regarding the survey. Thank you!

March 10, 2021

They were communicative , thorough and very professional. I have leased/purchased my vehicles at Dirito as have my extended family. Highly recommend dealing with them. More

by MICHAELOLSON51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! Thank you for your continued support and recommendation! We look forward to next time.

March 06, 2021

Service department has always been great with customer service, details and explaining repairs needed. Andy was wonderful, had my car ready as promised and went through some repairs that is required. Will More

by Dj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andy
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Andy. We look forward to serving you again in the future!

March 02, 2021

Booked appointment for service with ease. At check in friendly, helpful and informative support. The drop off and pick us was easy and all in all an efficient well run operation. More

by DONNA.NUTLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! We are happy to know that everything went so smoothly and according to plan. Thank you for letting us know!

February 28, 2021

i have always liked dirito brothers for service. always done right the first time and they usually have the day and time that i can bring my car in. More

by BPAY25
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We try to accommodate to your schedule and are happy to know that you consistently get great service, Thank you!

February 27, 2021

They take very good care of my Touareg. The repair work is always done quickly and I am updated on repair service. I have been very happy with Dirito Brothers WC since 2004. More

by MERMAIDOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is excellent news! Thank you so much for your continued support and positive feedback. We look forward to next time!

February 27, 2021

Thank you and thank you and thank you and thank you.... twenty five words... thank you and thank you and thank you and thank you More

by THEDETRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

You're welcome! And thank you for the very positive review!

February 25, 2021

My routine servicing at Dirito Brothers was fine -- quick work, the car was ready sooner than expected, and car was clean and ready to go. Staff kept me informed via texts. Highest recommendation. I've be More

by John Stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're so happy to hear about your smooth, timely service experience. Thank you for sharing.

February 25, 2021

Making the appointment was easy online. I was able to drop off the car and speak with a service rep quickly. The car was ready later in the afternoon and the communication was quick as well as the pick u More

by nhflanagan
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great news! We're glad to hear you had such a good experience. Thank you!

February 25, 2021

Friendly and quick service.Well organized and Friendly and quick service. Well organized and clean environment. I have bought vw’s at your place for 50 years !!! With thanks,Egon Pedersen S More

by EGONPEDERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cord
Feb 26, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Egon, Thank you for all of your business and positivity over the past few decades. We are always happy to see you and appreciate the positive feedback! See you soon.

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