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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,124 Reviews

3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 02, 2019

Great Service ! Marina was very helpful and super nice! Service was completed quickly. There we some recall work needed to be done and she all the records for me. More

by SIMO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, I know Marina will really appreciate your kind review!

December 01, 2019

Great Service! Kevin Hubert is very professional, knowledgeable and always provides excellent service. The service keeps my 2004 Golf running - I would recommend Dir More

by meckart01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Kevin has been taking such good care of your Golf over the years!

November 30, 2019

They keep me rolling Never had a bad experience here, in sales, in service, anywhere. Everyone's professional, knows their stuff, and goes to the limit to make sure I'm ge More

by bill.abney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review about your experiences at both our Sales and Service departments, Bill, we appreciate the feedback!

November 30, 2019

Great service Wonderful, friendly service professionals. Communication was great - they listened and ask questions. They made sure I was comfortable with the proces More

by JAN.GURSKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Jan, we appreciate your taking the time to post this five star review!

November 29, 2019

It was excellent service all around and the shuttle great It was excellent service all around and would come back to buy another Jetta. I give them a five star! Dirito Brothers is excellent place. More

by Inzerillo
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marsha
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the awesome five star review!

November 29, 2019

Satisfaction Service at Dirito Brothers in Walnut Creek is as always satisfactory. They never fail. Our advisor, Shannon Sousa handled our transaction to our sat More

by Marilyn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marsha
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input Marilyn, we appreciate the review of your experiences here at Dirito Brothers Volkswagen.

November 27, 2019

Efficient and professional, as they always are Couldn't be happier with the service. They get it done ahead of time, every time. Price is right. And their location next to WC BART makes getting in More

by iC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the terrific review, we appreciate the feedback!

November 27, 2019

quick and easy Service was easy and effortless. Shuttle service was quick and drivers were friendly. It was just basic service and some recall work and it was smoo More

by Brent.Hughes0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Brent!

November 26, 2019

60000 mile service I brought my car in and Tim was great at explaining what each item listed out on the 60000 mile service ment. He was conscious of the time it would ta More

by megan.frisch93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Tim made sure you were well-informed about the process, thanks Megan!

November 25, 2019

Dirito Brothers VW EXCELLENT CUSTOMER SERVICE Great fast personalized service. Car was ready before quoted time. Clean and comfortable waiting area. Great attention to detail to optimize custom More

by MINERVADERVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Minerva!

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