Shannon Sousa
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
Dealership Experience
19 yrs, 7 mos
Industry Experience
20 yrs, 7 mos
Languages Spoken
English
222 Reviews
Write a Review222 Reviews of Shannon Sousa
February 11, 2024
My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. exactly what they were going to do and call me with updates in case they find anything else that my car may need. More
Other Employees Tagged: Kevin Hubert , Erin Scordelis, friendemic friendemic
December 30, 2023
Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. mile. I highly recommend them for sales and service. More
Other Employees Tagged: Kyle Ritola, David Dirito , Sean Thomas , Mike Raff
December 08, 2023
We very thing was pretty much perfect. And went off with out a problem great job And went off with out a problem great job More
Other Employees Tagged: Sterling Daniels, David Dirito , Kevin Hubert , Marina Felix, Sean Thomas
September 28, 2023
Sean Thomas was great and walked us through the process well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. More
Other Employees Tagged: Sean Thomas
September 14, 2023
Excellent service. Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great se Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great service. Finance Dept. : Shout out to Erin. She was pleasant & incredibly knowledgeable. Service: Compliments to Ricky Quintana and Shannon Sousa for their excellent work, productivity & efforts to achieve such high standard of service. Kept us apprise of the process. Over all: Everyone's attitude towards their work is on an entirely different level. More
Other Employees Tagged: Erin Scordelis, cole scordelis, Zack Tziolis , Ricky Quintana. Five Star to him.
July 27, 2023
My family have been repeat customers for years! Just bought our 8th car with them! Just bought our 8th car with them! More
Other Employees Tagged: Sterling Daniels, John Benitez, Kevin Hubert , Erin Scordelis , Jim Cord
July 26, 2023
Sean was very helpful. He knew exactly what was going on with my car and got the part replaced and ordered the other part I needed. He referred made sure the parts departme He knew exactly what was going on with my car and got the part replaced and ordered the other part I needed. He referred made sure the parts department had the cargo cover in stock and answered all my questions. We appreciate his help! We look forward to getting the other part replaced soon. More
Other Employees Tagged: Ron Simi, Sean Thomas
July 01, 2023
As always, a great experience at Dorito Bros: service advisor, parts and repair of car, the best customer service I’ve ever experienced! advisor, parts and repair of car, the best customer service I’ve ever experienced! More
Other Employees Tagged: Marina Felix
June 25, 2023
Thanks for taking care of my car Excellent service , surprised that all work was under warranty. Vw is the best surprised that all work was under warranty. Vw is the best More
Other Employees Tagged: Kyle Ritola, Jeff Rosen, Sterling Daniels, David Dirito , Ron Simi, Kevin Hubert , Marina Felix, Sean Thomas , Tim Luong