Dirito Brothers Walnut Creek Volkswagen - Service Center

Customer service at its finest Danny was helpful, responsive, and informative. He made sure I understood what was being done to my car, approximately how long it would take, and eve Danny was helpful, responsive, and informative. He made sure I understood what was being done to my car, approximately how long it would take, and even called me after the automated text message to make sure that I knew my car was finished. The entire process was simple and efficient. More

Lightning quick and courteous last minute service request My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual My wife’s 2018 Tiguan posted a “coolant liquid too low” warning yesterday morning on her way to work. It was an intimidating experience as the manual qualifies that error as a “stop driving and pull over” incident. And this for a vehicle with only 6,500 miles on it in six months of ownership driving it mostly around town. Went over to her parking garage and verified that the coolant level was indeed below the minimum level noted in the reservoir. Called the service center at 15:25 on a Friday afternoon and they were able to pressure test the system that same day. Had the car back to me by 18:30 the same day with no trouble found and the coolant topped off. My wife is now able to drive it around town with no concerns. And there was no charge for either labor or parts. Not much else you can ask of from a dealership. More

Service Danny was great, honest, and quick. He advised me on my future upcoming service and was very easy to work with. I will definitely go back to him for m Danny was great, honest, and quick. He advised me on my future upcoming service and was very easy to work with. I will definitely go back to him for my 40k service. More

Timely great service I’ve been using Dirito brothers for all of our VW needs since we bought our wagon and have never been disappointed. The staff is curteous and always k I’ve been using Dirito brothers for all of our VW needs since we bought our wagon and have never been disappointed. The staff is curteous and always keep us informed. More

Always great Staff and service are always super, on time and helpful. I've been going for years and the experience is always consistent. Keep it up! Staff and service are always super, on time and helpful. I've been going for years and the experience is always consistent. Keep it up! More

Best ever maintenance service From arrival to departure... entire process was a delight!! From man who received my car, Dustin, service desk for shuttle to and from office in Con From arrival to departure... entire process was a delight!! From man who received my car, Dustin, service desk for shuttle to and from office in Concord. Not would, will recommend and also entertaining new acquisition through Dirito Bros. More

Exellent service I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to I am very happy with my service. All he staff here are very friendly. Tim is knowledgeable. I will come back gain. I will also recommend this place to my friends. More

Great! Car was fixed and returned relatively quick. Everyone I talked with was very friendly and professional (from service rep to shuttle driver to cashier) Car was fixed and returned relatively quick. Everyone I talked with was very friendly and professional (from service rep to shuttle driver to cashier). Overall excellent experience as always. More

It was a breeze Staff friendly, professional. It was a simple 10k service so nothing complicated. There is a squeak that requires dry weather so will be back. I am a Staff friendly, professional. It was a simple 10k service so nothing complicated. There is a squeak that requires dry weather so will be back. I am a customer from decades ago who left because of the service department so this was a test of trustworthiness...so far, so good! More

Trust I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming h I keep my cars for a long time. I trust the service folks at Dirito Brothers to tell me what's needed and not try to oversell me. I've been coming here for 19 years. You do the math. More