Dirito Brothers Walnut Creek Volkswagen - Service Center

Customer service I noticed when the customer pulls up for service, the attendant acknowledges you as soon as you pull up. very punctual. Dirito consultants are very he I noticed when the customer pulls up for service, the attendant acknowledges you as soon as you pull up. very punctual. Dirito consultants are very helpful, thorough, and polite. More

Great service The staff were extremely helpful, Danny explained reasoning behind some of the Volkswagen call backs. Informed and a decent price. Would definitely us The staff were extremely helpful, Danny explained reasoning behind some of the Volkswagen call backs. Informed and a decent price. Would definitely use again. Great that they are open longer hours as well. More

Great service by Danny I was very pleased with the service I received by Danny. Keep up the great work. I will definitely recommend you to my friends in the area. I was very pleased with the service I received by Danny. Keep up the great work. I will definitely recommend you to my friends in the area. More

10K service Gurkan was very nice, professional and helpful. He took care of our 10K service and made sure all of the recalls were fixed. He was a pleasure to work Gurkan was very nice, professional and helpful. He took care of our 10K service and made sure all of the recalls were fixed. He was a pleasure to work with. More

Online appointment completed. Have visited Dirito VW before and have not been disappointed. One sales person wouldn't take no for an answer and became obnoxious after a few more tr Have visited Dirito VW before and have not been disappointed. One sales person wouldn't take no for an answer and became obnoxious after a few more tries to engage me in talking about a new VW. Secondly the service person was efficient, but after shaking hands with him, they were cold and sweaty, and made me want to wipe my hands on my coat sleeves but I didn't. More

50k Service Easy drop off. Excellent dialogue with service technician about services to be provided. Pickup was sooner than expected. Useful conversation ab Easy drop off. Excellent dialogue with service technician about services to be provided. Pickup was sooner than expected. Useful conversation about future rollout of ID van and lease options. Overall very good experience. More

Lack of Communciaton I gave my rating based on the customer experience that I encountered while working with my service advisor during the duration of time my vehicle was I gave my rating based on the customer experience that I encountered while working with my service advisor during the duration of time my vehicle was with the service department. I appreciate the upfront notice that Tim provided me in saying there was only 1 diesel mechanic on staff and my vehicle may take some time to be diagnosed and repaired. Where things changed for me was with regards to follow-up on the status of my vehicle as well as, poor customer service at time of pick-up. I dropped my vehicle off in a Friday morning and didn’t hear anything through Monday. This resulted in me calling Tim directly Monday afternoon for a status update only to learn that he thought he had called me but didn’t and my vehicle was already diagnosed and ready for repairs which thankfully, was covered by corporate. On the day of pick up, I wasn’t greeted and was simply ushered to the cashier to close out. No review of repairs, no attempt to upsell me or see if I wanted other services. To me it was a poor experience. The final concern is that my vehicle smelled like gas inside. While I aired out the car for a couple days, it would have been nice to have a heads up on why this occurred and how to solve for it. More

Danny is a superstar Danny gave accurate details on how the service would develop. Very happy with the quality of the work and how I was treated. Very good Danny gave accurate details on how the service would develop. Very happy with the quality of the work and how I was treated. Very good More

About as easy as it gets I brought my 2010 CC in for a check engine / oxygen sensor fault. These guys repaired it, under warranty, and repaired 2 other recall issues, one bei I brought my 2010 CC in for a check engine / oxygen sensor fault. These guys repaired it, under warranty, and repaired 2 other recall issues, one being an airbag, that I had forgotten about. All of it cost me $0.00 and although Danny said they may need to keep my car overnight he texted at 1:30p and said it was ready. Too easy. Very friendly staff, too. More

Shannon Sousa is the best My service was quick and friendly. My service consultant, Shannon Sousa, was very friendly and made sure to have my service done very quickly so I did My service was quick and friendly. My service consultant, Shannon Sousa, was very friendly and made sure to have my service done very quickly so I didn’t have to wait long. I always see Shannon for my service. She is the best. More