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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,128 Reviews

3,128 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 05, 2019

Awesome Dirito brothers walnut creek Volkswagen is the only Volkswagen dealler in Walnut creek. They are excellent and they provide a very good service. I hop More

by VC from Walnut Creek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gurkan
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much, we appreciate your business!

December 31, 2018

First Auto Care Maintenance I purchased my VW Jetta GLI from Dirito Brothers about a year ago and from my first impression with them, this experience has been awesome. Love your More

by zarateman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Decarie
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you very much for the kind and thoughtful review!

December 31, 2018

90k service Danny was so helpful in figuring out the best possible service for my daughters Jetta and was able to work within my budget! Great customer service! More

by VanessaP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Vanessa, we appreciate your kind words about Danny's customer service!

December 31, 2018

The service department was outstanding. My experience was exceptional. The staff was friendly and courteous. I will continue to have my car serviced at Dirito Volkswagen. The showroom was a More

by CARSAUCEDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jan 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you were satisfied with our team's customer service, thank you!

December 26, 2018

Quick and easy! I had a great experience with VW! Tim was super nice and helpful and made my trip there very pleasant. The other people I interacted with in the servi More

by HANNA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Hanna, I'm glad Tim and the team provided you with such top-notch service!

December 22, 2018

Excellent customer service Kevin was fast and efficient, he even knew who I was when I told him the time of my appointment. Car ride home was within 5 minutes after signing in. More

by DEANNECARLSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear Deanne, thank you so much!

December 21, 2018

Consistently Great Experience Everything was done on time and with high quality. Pickup was smooth and problem-free. I really appreciate being able to tell them when I'm on my way More

by iC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to write a review, we appreciate it.

December 21, 2018

Fast service and a speedy shuttle They took care of two recall items as well as done the required smog testing. It was done very efficiently! I needed the shuttle both directions, and More

by SAMUELDCOLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Two speedy shuttle drivers
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, we strive to make our customers service experiences efficient and pleasant!

December 20, 2018

So easy We where helped very quickly and your shuttle service was wonderful. Our driver was very personable and friendly. Shannon also helped us get in and o More

by MSILVERTONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for posting this terrific review!

December 20, 2018

Very professional and courteous. I found the service center cordial and courteous. The waiting area was quiet, well stocked for this if us who opted to wait for service. Several cust More

by MSAZAHARACARTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Canela, Danny Keen
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, I'm glad we could make your visit pleasant!

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