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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,127 Reviews

3,127 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 20, 2018

Prompt quick service Reviewed and addressed all of my concerns. They updated and summarized everything done, communication and the text message system was a great way to t More

by g.lorenzo101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for writing this review about your experiences at Dirito Brothers.

December 19, 2018

Helpful, Friendly and quick service Kevin was awesome. He was very helpful and friendly especially at 630 in the morning. Would definitely recommend this location. i had to get my engine More

by rmuller12349
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear that Kevin got your car back up and running quicker than expected, thank you!

December 19, 2018

Issue of burning through oil Shannon was very helpful advisor. She listened to my concerns, documented them and then explained the best course of action to solve my issue. The o More

by maryen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Souza
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, it's good to know what we are doing right, and where we can improve.

December 19, 2018

Brought in Jetta for headlight replacement and service They got me in and out and had the car ready when they said it would be. Overall a painless experience and very professional so... More

by PBURTON
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review!

December 19, 2018

Great service and quick turnaround. I keep coming back even though I live some distance away because I know it will be smooth and painless. The website service scheduler was broken but t More

by wy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie, Tim Luong
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we make your drive worth while, and thank you for being understanding about the scheduler.

December 19, 2018

Great and fast service Thomas was friendly and informative, as well as providing an accurate time for the service to be completed so that I could plan accordingly. Thanks More

by CONAIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Dec 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for posting this 5-star review.

December 18, 2018

Excellent . First class. Timely manner. Great transportation service to my home. Friendly driver. I will definitely come here again even though now I live in Sa More

by dallasthecat2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Dec 18, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the awesome review!

December 18, 2018

Recent experience Appreciate being able to have my car towed and looked at without being present. All communication was via phone and text. Kevin was responsive and u More

by PSETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear everything got squared away in an efficient manner, thanks for the great review!

December 18, 2018

Alignment Brought the car in for an alignment as it was pulling to the right. After the work was compleated the car now pulls to the right even harder. They act More

by Erik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Luong
Dec 18, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm sorry to hear about that and thank you for the feedback. It's good to know where we can improve and what we are doing right.

December 15, 2018

Stellar Professional and friendly; prompt competition of service; clear explanation of service in documentation easy to schedule appointment on line, with con More

by spreemark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All staff helpful , Tim Luong
Dec 18, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for posting this review!

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