Dirito Brothers Walnut Creek Volkswagen - Service Center

Prompt quick service Reviewed and addressed all of my concerns. They updated and summarized everything done, communication and the text message system was a great way to t Reviewed and addressed all of my concerns. They updated and summarized everything done, communication and the text message system was a great way to talk to customers and let them know what’s going on. More

Helpful, Friendly and quick service Kevin was awesome. He was very helpful and friendly especially at 630 in the morning. Would definitely recommend this location. i had to get my engine Kevin was awesome. He was very helpful and friendly especially at 630 in the morning. Would definitely recommend this location. i had to get my engine worked on and it was settled in one day and earlier than expected so that was a huge plus for me. Thank you! More

Issue of burning through oil Shannon was very helpful advisor. She listened to my concerns, documented them and then explained the best course of action to solve my issue. The o Shannon was very helpful advisor. She listened to my concerns, documented them and then explained the best course of action to solve my issue. The only issue I ever have is wait times can get a but long especially for the advertised express oil changes. More

Brought in Jetta for headlight replacement and service They got me in and out and had the car ready when they said it would be. Overall a painless experience and very professional so... They got me in and out and had the car ready when they said it would be. Overall a painless experience and very professional so... More

Great service and quick turnaround. I keep coming back even though I live some distance away because I know it will be smooth and painless. The website service scheduler was broken but t I keep coming back even though I live some distance away because I know it will be smooth and painless. The website service scheduler was broken but the staff made things even easier via every channel of communication. More

Great and fast service Thomas was friendly and informative, as well as providing an accurate time for the service to be completed so that I could plan accordingly. Thanks Thomas was friendly and informative, as well as providing an accurate time for the service to be completed so that I could plan accordingly. Thanks More

Excellent . First class. Timely manner. Great transportation service to my home. Friendly driver. I will definitely come here again even though now I live in Sa . First class. Timely manner. Great transportation service to my home. Friendly driver. I will definitely come here again even though now I live in San Ramon. More

Recent experience Appreciate being able to have my car towed and looked at without being present. All communication was via phone and text. Kevin was responsive and u Appreciate being able to have my car towed and looked at without being present. All communication was via phone and text. Kevin was responsive and understanding. More

Alignment Brought the car in for an alignment as it was pulling to the right. After the work was compleated the car now pulls to the right even harder. They act Brought the car in for an alignment as it was pulling to the right. After the work was compleated the car now pulls to the right even harder. They actually made it worse. Customer service was top notch, the work was compleated timely, it just seems the mechanics lack either skill, or attention to detail. More

Stellar Professional and friendly; prompt competition of service; clear explanation of service in documentation easy to schedule appointment on line, with con Professional and friendly; prompt competition of service; clear explanation of service in documentation easy to schedule appointment on line, with convenient email/text follow-up/confirmation More