Dirito Brothers Walnut Creek Volkswagen - Service Center

Services Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. I really appreciate everything he did to Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. I really appreciate everything he did to make this appointment as painless as possible; he returned phone calls, followed up, and made the appropriate arrangements to ease the inconvenience of having to bring the car in for service. More

Fast service I showed up 30 minutes late but they took me anyway. Work was finished when they said it would be. Shuttle service was prompt. And the dealership e I showed up 30 minutes late but they took me anyway. Work was finished when they said it would be. Shuttle service was prompt. And the dealership even sent an Uber to bring us back to the shop when the shuttle was delayed. More

perfect Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. hes a great guy! I would appreciate it Kevin took really good care of me and was very responsive. Answered all questions and went above and beyond. hes a great guy! I would appreciate it if I was not charged to rotate my tires More

Excellent service! I came in for a recall and from scheduling my visit online to getting it all wrapped up deserves an A+ in communication. Thomas was very helpful and m I came in for a recall and from scheduling my visit online to getting it all wrapped up deserves an A+ in communication. Thomas was very helpful and made sure to call me when my car was ready to I didn’t have to wait around. He even offered to help me lug my child’s car seat. Thank you for a fantastic and friendly experience. More

Problem solved! My 2017 Passat was showing signs of rotor warping on the front brakes. Thomas , in service took down my explanation of why I felt it was a warranty is My 2017 Passat was showing signs of rotor warping on the front brakes. Thomas , in service took down my explanation of why I felt it was a warranty issue and he said he'd look into it. When I returned after breakfast, not only had the issue been looked into, but it had been repaired under warranty and the car was ready to drive off! Absolutely the best outcome for me. I am very pleased to tell this story and expect to bring any further issues to Dirito Brothers for service. More

Thumbs up Great customer service and quality work. They really care about their customers. It's always a pleasure to do business with the Dirito Brothers of Wal Great customer service and quality work. They really care about their customers. It's always a pleasure to do business with the Dirito Brothers of Walnut Creek. More

Excellent Customer Service This was my first time using Dirito Brothers Service Center and I couldn't be happier with my experience. I made my appointment to have a seat belt r This was my first time using Dirito Brothers Service Center and I couldn't be happier with my experience. I made my appointment to have a seat belt repaired very easily and quickly over the phone. I brought my car to the service center and was greeted by a friendly employee who gave me clear instructions of where I needed to go next. Once inside, I was pleasantly greeted by Kevin who competently explained what was required to fix my car. Over the next two days, I received timely updates on when the car would be ready for pick-up. It was a five-star experience from start to finish. More

Excellent customer service at VW!!! My service person did a fabulous job of getting me fit in for a quick repair and was very friendly and knowledgeable and helpful!!! I didn’t have to w My service person did a fabulous job of getting me fit in for a quick repair and was very friendly and knowledgeable and helpful!!! I didn’t have to wait too long with no appointment. More

My service was good. Team was responsive. I like the online appointment system. Clean waiting room with coffee and tea. Done in a reasonable time. Team was responsive. I like the online appointment system. Clean waiting room with coffee and tea. Done in a reasonable time. More

Great Service ! Excellent service from start to finish! Paul was very professional and friendly, we had an appointment and he had all our paperwork ready and knew exa Excellent service from start to finish! Paul was very professional and friendly, we had an appointment and he had all our paperwork ready and knew exactly what we needed. Service was completed on time and explained when we picked up. Thanks Paul More