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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 06, 2018

Reliable, Excellent Services at first hand I have been Dirito Brothers Walnut Creek customer since 2006. I bought 2 vehicles from them. My cars were serviced by them throughout the years and More

by vanessa.szumlas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear from long-time customers that we have been consistently providing high-quality service, and thank you for your business, we really appreciate it!

November 06, 2018

Kevin, Mark, Marsha, Leslie, and Nanika;You Are All Awesome! Thanks very much Kevin, for making my experience for my 40k maintenance excellent and getting it done in a very timely manner....that was a gift!. I, More

by SGALLORUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie, Marsha, and Leon., Marc Venturella
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you very much for taking the time to write this thoughtful and kind review, wishing you a wonderful week and holiday season from the team here at Dirito Brothers!

November 03, 2018

Great Communication excellent communication and overall wonderful service. I have always enjoyed the service of Dirito Brothers, the service reps - Danny & Shannon are e More

by AORTEGA35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to post a review.

November 03, 2018

Speedy Service As always, I was given the very best personal treatment and car servicing. A coffee and snack made the time go very quickly. Thank you. More

by GBJANED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could make your wait pleasant, thank you for the kind review!

November 02, 2018

Update ECU Recently, I received a letter from Volkswagen that's tell me to come and update the engine control modules. The advisor and technicans are nice here. More

by HF3458
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a review, we appreciate your business.

November 02, 2018

Great experience Great experience. Will recommend this store to everyone I know. Danny is great! I’ll visit again when my car needs maintenance or any services. Thank More

by linwei0616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the review and recommendation.

November 02, 2018

Recall work was completed in the time promised Friendly reception & shuttle service were helpful. Tuns out Kevin and I share some mutual acquaintances. Work was performed on a timely basis. Overa More

by jp742411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for posting a review about your experience here!

November 01, 2018

Great friendly service Shannon was a pleasure to deal with. Made the process simple and seamless They even cleaned my vehicle, that was such a big surprise. Thanks to the w More

by ROSENMOM2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the thoughtful review!

October 31, 2018

Service and recall handling My service was excellent ahd the way of handling of the recall was entirely appropriate Alertly service was performed at the time of the recall. More

by jlinfootmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks, I'm glad we could make a recall service visit efficient!

October 31, 2018

RECALL SERVICE EXCELLENT HELP AND SERVICE !!!! iI HAVE PROMPT AND EFFICIENT EXPERIENCE WITH SERVICE ESPECIALLY AS WELL AS SALES. AND OTHER ACTIVITIES AT DORITO'S VOL More

by jlinfootmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden
Nov 06, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you have had positive experiences in both our sales and service departments, thank you!

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