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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,163 Reviews

3,163 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 27, 2018

Great Service ! Excellent service from start to finish! Paul was very professional and friendly, we had an appointment and he had all our paperwork ready and knew exa More

by SIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review Simo!

November 27, 2018

Excellent customer service at VW!!! My service person did a fabulous job of getting me fit in for a quick repair and was very friendly and knowledgeable and helpful!!! I didn’t have to w More

by Steph42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review Steph!

November 27, 2018

Excellent Customer Service This was my first time using Dirito Brothers Service Center and I couldn't be happier with my experience. I made my appointment to have a seat belt r More

by MMJMoraga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for taking the time to let us know about your experience here in our Service Department, we appreciate your giving us a chance to earn your business!

November 27, 2018

Last visit Excellent services, professional staff, location, transportation services make Dirito Brothers Walnut Creek Volkswagen service center the first choic More

by vinogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experience here in our Service Department.

November 25, 2018

Danny - A Great Service Associate Danny was very helpful in the service department. He was very understanding when I was confused about my 60k service. My car was ready to be picked up More

by CHRISCHUCK917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this review, we appreciate it!

November 25, 2018

Great Service Easy to make an appointment. Didn’t have to wait long to see my service advisor. Kept me informed throughout the day. Vehicle was finished earlier tha More

by MICHAEL.DEMERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review Michael!

November 25, 2018

Momentum Auto Group Got serviced here since the VW Momentum in Fairfield unexpected shut down. Service was way better than in Fairfield. Danny was straight forward with w More

by charisseb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Charisse, I'm glad we make your visit here worth while!

November 24, 2018

Effortless and easy The service advisors always listen to what the customer says and makes gives the best possible solutions the the problem. They also make sure that the More

by Carlo C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Carlo, I'm glad to hear you are consistently receiving top-notch service here!

November 24, 2018

Had a recall on the car, and leaking coolant. I have always had good experiences with this dealership. As always they were very clear and upfront about everything, making sure I knew what they wer More

by MELISSA O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 28, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for trusting us with your business over the years Melissa!

November 21, 2018

Seamless 40k service was efficiently completed. The online appointment setting was great tool. Everything that was being done on my car was explained fully an More

by MARCDSMITH859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Nov 21, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Marc, we appreciate your feedback!

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