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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,163 Reviews

3,163 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 15, 2018

Best Experience Ever I greatly enjoyed my experience at Dirito Brothers. Everyone I interacted with was genuinely friendly and very helpful with my issue. I was highly imp More

by Javon F.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shannon, Nanika Orgil, Thomas Decarie, Danny Keen
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Javon, we appreciate your business and kind words!

November 14, 2018

Great experience with Service Deaprtment I brought my Passat in for the first time to Dirito Brothers. I had made an appointment very easily for early morning drop off and was greeted immedia More

by SLIDDLE714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Soto
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your taking the time to let us know about your experiences here!

November 13, 2018

Friendly and helpful Danny was very friendly and helped identify a potential issue with my accelerator. Service took a bit longer than a day but I was very pleased with th More

by MARKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Marka!

November 13, 2018

Shannon was great, service not so much Shannon our service agent was great, although the actual work done was disappointing. The engine light came on and we brought the car in. An intake More

by BATKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
shannon
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad you got a working radio again, with traffic in the Bay Area it's nice to have music! Thanks so much for the thoughtful review!

November 13, 2018

Responsive and Helpful Staff We had several significant maintenance issues on a high-mileage vehicle over the past year. Service Advisor Danny Keen was sensitive to our particul More

by tracy_tibbals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could get your issues resolved in a pleasant and efficient manner, thanks for letting us know about your experience with our service department team!

November 13, 2018

Excellent service Danny was superb! He was friendly and didn’t try to “sell” me. I would definitely recommend Dirito bBrothers to anyone ans will be back the next time More

by KIMSOBELMORROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad you had such a great experience here, thank you!

November 13, 2018

Excellent service. Shannon was great. She explained what needs to be done and answered all my questions. I got a text letting me know my car is ready when she said it wa More

by COBY.LOTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob and Shannon
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear the team provided you with top-notch service, thank you for the review and congratulations on your new VW!

November 11, 2018

Excellent Service As Always Kevin always does an excellent job of explaining all of the details of the different levels of service. He kept me informed about my service visit and More

by caljazzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much, we really appreciate your business!

November 09, 2018

Polite, efficient, and helpful Everyone from check-in to my shuttle ride home was so nice and polite. Danny made the check in process easy and flawless, Pamela was so friendly, and More

by JEANINEPK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela, Bill, Danny Keen
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the review Jeanine!

November 09, 2018

A1 service I had my new car in for some service. I worked with Kevin Hubert he was excellent. He call me and kept my informed the whole time they had my car. More

by SPIDERLG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your service experience here!

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