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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,137 Reviews

3,137 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 01, 2018

Great friendly service Shannon was a pleasure to deal with. Made the process simple and seamless They even cleaned my vehicle, that was such a big surprise. Thanks to the w More

by ROSENMOM2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the thoughtful review!

October 31, 2018

RECALL SERVICE EXCELLENT HELP AND SERVICE !!!! iI HAVE PROMPT AND EFFICIENT EXPERIENCE WITH SERVICE ESPECIALLY AS WELL AS SALES. AND OTHER ACTIVITIES AT DORITO'S VOL More

by jlinfootmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden
Nov 07, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you have had positive experiences in both our sales and service departments, thank you!

October 30, 2018

VW recall for emission. The Dirito Bros. service rep explained the recall, and it was completed in a short time. The shttle to and from the dealership was very convenient. More

by kbrockley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input, it's important for us to know how all levels of service are doing!

October 30, 2018

Excellent experience, fast, helpful, knowledgeable Paul was knowledgeable, answered our questions and accommodatinggreat, highly recommend him and recommend pass at as a family car, especially Dirito b More

by Arleenscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan , Danny Keen
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to write this review, we appreciate it!

October 30, 2018

Great and timely service at Dirito Brothers for my e-Golf I love my 2016 e-Golf and now am pleased to say that the service department did a great job on my recent check up and service. I will definitely be r More

by MARTHAPHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose, Nanika Orgil, Oscar Dryden , Danny Keen
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your e-Golf and thank you for the review and recommendation!

October 30, 2018

efficient, professional and timely Excellent service and care all the way around. We have two Volkswagons and service there exclusively. Never had an issue, and would highly recommend More

by ROCKET.PHOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hannigan
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the great review and the recommendation!

October 30, 2018

Very nice attitude on everyone Quality of cars good,people on dealership nice to you, very honest to explain about prices.they atend you fast to.i felt comfortable when i was there, More

by Lopez6754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derik Buchtel
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you had a low-key experience that you appreciated! Thank you for the review.

October 30, 2018

Easy drop off and great costumer service Shannon was so easy to work with. Very friendly and kept me updated on the status of my car. You should add her name to the employee list below! She More

by MSMACAULAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks! Shannon will appreciate your review!

October 26, 2018

Great location I love this dealership. Purchased my car last year from this location and sales people have great customer service. They treat their customers great. More

by rachellayza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derik Buchtel
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review and recommendation Rachel!

October 26, 2018

Excellence Greeted in a timely, friendly manner. Service writer explained clearly. Gave me a ride home and a pickup when car was ready. Overall a very pleasant More

by howspar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver - didn’t get his name.
Oct 31, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the 5-star review, we appreciate your input.

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