Dirito Brothers Walnut Creek Volkswagen - Service Center

Very good Excellent, friendly service at reception. Service completed on time. The only negative was that the car was not washed after the service, but maybe th Excellent, friendly service at reception. Service completed on time. The only negative was that the car was not washed after the service, but maybe that was because of water use restrictions in CA? More

Exceeded expectations ! I was told by service Rep Tim Luong the cost and the turn around time. Neither exceeded what I was told. I was offered the comfort of the lounge or t I was told by service Rep Tim Luong the cost and the turn around time. Neither exceeded what I was told. I was offered the comfort of the lounge or transportation to get me home. We have two Mercedes and one Audi in addition to our Volkswagen Jetta. The quality of the work I gave 4 out of 5 just because I would have to drive the car a bit more to know if it made a difference. Or need to have seen the work that was performed to judge the quality of it. The experience at Dirito Brothers didn't dis appoint us. Thanks, The Walton Family More

Great Service Repaired my car in a timely manner with updates as needed. Great dealership and service. I would highly recommend them to my family and friends. Repaired my car in a timely manner with updates as needed. Great dealership and service. I would highly recommend them to my family and friends. More

VW Eos meets mailbox The tail light was installed in half of the predicted time. And then the service agent took car and buffed out the residue of the mailbox. The tail light was installed in half of the predicted time. And then the service agent took car and buffed out the residue of the mailbox. More

Maintenance Staff are professionals, service is excellent Kudos to Paul Hannigan and Marsha. Paul explained everything that was done to the car. Marsha was eff Staff are professionals, service is excellent Kudos to Paul Hannigan and Marsha. Paul explained everything that was done to the car. Marsha was efficient in arranging the shuttle to puck us up back to the shop. More

Family service center I always love that my car back for VW for service. The entire team is warm welcoming and professional. I just wished they wash my car to make her loo I always love that my car back for VW for service. The entire team is warm welcoming and professional. I just wished they wash my car to make her look as brand new as she feels when leaving service. More

general service & recalls The service reps & care were excellent. They addressed all my issues and services with a timely manner & with great care. Happy to have my vehicle ser The service reps & care were excellent. They addressed all my issues and services with a timely manner & with great care. Happy to have my vehicle serviced here! More

Great flexibility Paul did an excellent job of helping to coordinate our service! The parts ended up taking much longer than anticipated, but Paul did a great job of ke Paul did an excellent job of helping to coordinate our service! The parts ended up taking much longer than anticipated, but Paul did a great job of keeping us informed. He provided us with a rental car so that we weren't inconvenienced. Thank you! More

Very Good Thomas was very good in letting me know my options. My car was finished in a very reasonable time. I only wish that my car gets a car wash with serv Thomas was very good in letting me know my options. My car was finished in a very reasonable time. I only wish that my car gets a car wash with service like before. More

We saved money & received a great and honest service We purchased our 2015 VW Beetle convertible at Dirito Bro. but live in Sonoma County. Thus we have been servicing it at Hansel VW in Santa Rosa for th We purchased our 2015 VW Beetle convertible at Dirito Bro. but live in Sonoma County. Thus we have been servicing it at Hansel VW in Santa Rosa for the last 3 years. Time and time again, we encountered issues with Hansel and never felt the degree of honesty that we needed. Finally we just walked out of Hansel on Monday morning and called Dirito. Immediately we received amazing information, servicing options, appointments, with call backs with answers to our questions. Also they gave us a loaner car for 2 days. Upon asking about add blue, they even went back and re-checked the add blue for me. Now this is how service should be and I will drive the 1 1/2 hours each time to have this amazing experience. Thank you, thank you, thank you!!! More