Dirito Brothers Walnut Creek Volkswagen - Service Center

Thank you, Shannon Shannon took great care of us. We needed transportation in Walnut Creek. She made sure we had a shuttle to and from the library. Yippee! Shannon took great care of us. We needed transportation in Walnut Creek. She made sure we had a shuttle to and from the library. Yippee! More

1st Service for my golf alltrack Everyone was professional and helpful and friendly. Service was done in less time than they estimated. At the end I forgot my shopping bags and was ca Everyone was professional and helpful and friendly. Service was done in less time than they estimated. At the end I forgot my shopping bags and was called to let me know. Of course I turned around at the next exit and went back to get my bags. It was great to know they kept my bags safe. More

Start to finish Everything was professional, personal, prompt and thorough, down to the clerk at the payment desk. I was kept up to date by text which helped me plan Everything was professional, personal, prompt and thorough, down to the clerk at the payment desk. I was kept up to date by text which helped me plan the rest of my day. More

No fuss maintenance service. No hassle in getting 1-year maintenance done on new VW Golf. Enjoyed conversation with Bill, the employee who gave us a ride to/from the dealership. W No hassle in getting 1-year maintenance done on new VW Golf. Enjoyed conversation with Bill, the employee who gave us a ride to/from the dealership. When car was ready, got a call. Thomas had applied a $10 discount to the service price for tire rotation and I greatly appreciated the gesture. Prompt service. More

Linda It was another great experience. Service and personnel are wonderful. This is par for the course at This dealership. They go out of their way to exc It was another great experience. Service and personnel are wonderful. This is par for the course at This dealership. They go out of their way to exceed expectations. Which is why I’m on my fourth car through them More

$130 for them to let it idle for two days!! Took my 2002 GOLF GTI to Dirito Bros. because the car's electrical was just cutting out. No lights, no codes. I knew it wasn't the alternator or batte Took my 2002 GOLF GTI to Dirito Bros. because the car's electrical was just cutting out. No lights, no codes. I knew it wasn't the alternator or battery because it starts right back up after it dies. Service people asked 3 or 4 times "no lights" or errors messages? I said NO 3 or 4 different times! Comms - they ask you if you want to except text msgs but then don't respond to the messages when you ask for a status...why offer text msgs if no one is going to respond to them? You're not ready to offer that form of communication yet. After 2pm I CALL to get a status. They tell me they checked the battery and alternator and all was good (I KNEW THAT!) and there were no codes...knew that also! They tell me they have been letting it idle and test drove it three times and no errors. I ask the if they didn't any investigative work other then bat/alt and code check? They said no. Basically they were letting it idle until it throws a code and THEN they will see what it is. Your VW, you don't have a database of I don't know, maybe THOUSANDS of service records where other GTI owners may have brought their car in for service with the same problem? You can't call VW master techs and inquire about the problem and see if others can help? No, your plan is to wait for it to "throw a code" before you do anything further. Guess what happened today when my son was driving home...car died again! Less then 24 hours after picking it up from Dirito Bros. the same problem was experienced. So I now have my son driving a vehicle that can die out at any time...sound safe? Would have expected better service from a dealership with certified VW mechanics. Maybe my expectations are too high. :( More

All's well tthat ends well!! I was alone (aged 84) and the engine would not start. With the aid of Roadside Assts. I was taken to Dirito Bros. and when I arrived there I KNEW I was alone (aged 84) and the engine would not start. With the aid of Roadside Assts. I was taken to Dirito Bros. and when I arrived there I KNEW I was going to be taken care of properly. I needed a new battery s it was just five years old. More

Best servicing and sales by far!!! I have been going to Dirito Bros. For a couple years now and i recommend them hands down for not only servicing but sales as well. Servicing is a bit I have been going to Dirito Bros. For a couple years now and i recommend them hands down for not only servicing but sales as well. Servicing is a bit pricey (as any dealership would be) but there is no pressure from them to do any add ons if you don’t want them and the peice you pay...you really get what you pay for in quality. If they can work with you...they will work with you. Sales is very sinilar...no pressure at all. They will answer any questions, test drive whatever you want to test drive and give you the best price they are willing to offer...but they don’t shove it down your throat and they won’t waste your time for hours giving fake, “deals”. These guys are amazing across the board and even though I moved over an hohr away I will continue to go to them for any and all servicing and sales needs. More

Jones did great Jones did great. I was worry about leaving my car but he made this exprience simple and worry free. Thank you jones for they help Jones did great. I was worry about leaving my car but he made this exprience simple and worry free. Thank you jones for they help More

I was extremely unsatisfied I felt so upset with people here. They ruined my tire that could’ve hurt/killed me or someone else and they didn’t not care what so ever! They offered I felt so upset with people here. They ruined my tire that could’ve hurt/killed me or someone else and they didn’t not care what so ever! They offered to wash and vacuum my car and they still left it dirty! I talked to the manager just to make sure he knew the situation about my tire and he did not treat me with respect in any manner! He did not care about the situation and it felt he was protecting whoever damaged my car! I will never come here again, this place makes me officially done with Volkswagen period! More