Discovery Nissan

I went to get an oil change and was turned away by the person at the service desk. I am guessing they had a bad day and took it out on me. So I went to Nisan of Gastonia and they changed my oil and was ou person at the service desk. I am guessing they had a bad day and took it out on me. So I went to Nisan of Gastonia and they changed my oil and was out in an hour. They were happy to take my money and Nissan of Gastonia gave great service unlike Nissan of Shelby. They have had a lot of changes and not for the better. More

Let me say this I had all respect for nissan of shelby I have got 3 vehicles from them ok so March 29th a deer run out in front of my car ok got insurance done then call gap got that done then to nissan of have got 3 vehicles from them ok so March 29th a deer run out in front of my car ok got insurance done then call gap got that done then to nissan of shelby well to drop a contract I had got gap needed it drop so did that it was for 2295.00 well it has took until June now after many text telling me the check was sent to just now in June to get 1800 ok so where is the 2295 why only 1800 and I asked got no answer on this at all so for now on I will not come back no more I have all text all screen shots of all msg and paperwork I had to sign on this wrecked car that I got to finish paying off because gap put it down as 2295.00 like the paperwork has on it not 1800.00 More

Very dishonest - they will offer a good price to get you to test drive and then lie/jack up the price once they think you're hooked. to test drive and then lie/jack up the price once they think you're hooked. More

Bought a New Sentra went for oil change and rotation was told oil change be free ended up paying for everything not very happy....!!!!!!! When u tell a customer something u should stand up to your word.... told oil change be free ended up paying for everything not very happy....!!!!!!! When u tell a customer something u should stand up to your word.... More

Terribly disappointed in service dept today waited 3 1/2 hours with an appointment to get work done. My time is worth something to me. They don't live up to their customer commitment. hours with an appointment to get work done. My time is worth something to me. They don't live up to their customer commitment. More

Watch for incredible added and non transparent fees (in our case, $1200 on an $8000 car!) and insane interest rates that aren’t shown on the offer (25% for a borrower with zero credit BUT a co-signer with our case, $1200 on an $8000 car!) and insane interest rates that aren’t shown on the offer (25% for a borrower with zero credit BUT a co-signer with 800+ credit!). When we asked why the monthly payments were so high (you should really use the many free online payment calculators) they still weren’t forthcoming; it took a bit to find out they were trying to charge 25%!!! Bottom line? Buyer beware and shop elsewhere. More

Would recommend had a bad experience with a manager and finance lady The owner Sam contacted me and made everything right. Apologized for others actions finance lady The owner Sam contacted me and made everything right. Apologized for others actions More

I had a great experience at the Nissan of Shelby I had a great salesman named Kenny and everybody there was so nice and always there to help great salesman named Kenny and everybody there was so nice and always there to help More

Highly dissatisfied with the customer service manager after my visit today. After attempting to get new tires at another location my wheel lock was missing. Went to Nissan of Shelby to have the wheel loc after my visit today. After attempting to get new tires at another location my wheel lock was missing. Went to Nissan of Shelby to have the wheel lock removed and asked for a replacement due to the fact my car (2019 Rogue) has always been serviced and tires rotated at this location, it apparently was not replaced in my vehicle after a service appointment. Service manager wanted to charge me for this, I refused to pay as this missing wheel lock was not my fault. Service manager continued not to provide appropriate customer service and I told her I would not give any more of my business to this location although I have purchased 4 vehicles from this location. Corporate has already been contacted. This is not how I expect to be treated from this dealership! 2 thumbs down! More

Not a good experience! I received a Bill of Sale from Keia on Thursday COB and was told the vehicle would be delivered over the weekend. Keia notified me on Friday @ 4:15PM that the check engine light i Keia on Thursday COB and was told the vehicle would be delivered over the weekend. Keia notified me on Friday @ 4:15PM that the check engine light is on the Jeep and that it was discovered the night before. ****Keia actually told me that in order to repair the vehicle, it would cost me $260 to the Dealership but that I could probably go another mechanic and it would only cost me $100. Essentially, for me to take possession of the Jeep in good working condition I would need to pay $260. Very insulting. Not a place I would do business and I suggest you don't either! More