Dishman Dodge Ram Chrysler Jeep

Infuriating and upsetting I live in the Portland/Vancouver area and had been in contact with Dishman Dodge in Spokane, Wa. I had found a 2015 Dodge Ram 2500 with the options I I live in the Portland/Vancouver area and had been in contact with Dishman Dodge in Spokane, Wa. I had found a 2015 Dodge Ram 2500 with the options I was looking for and it was at this dealership in Spokane. I currently own a 2009 Dodge Ram 2500 which I was looking to trade in. I called them and dealt with a salesman over the phone. We agreed on a new purchase price and talked about a trade in value on my truck. I gave them the VIN, the condition and the aftermarket options that I had put on the truck. Prior to making the drive to Spokane (5 hrs), I confirmed that we were agreeing on a purchase price for the new truck and a trade in price (range) for my truck around 18K to 19K, understanding that they did need to look at it first. The salesman said "I just spoke with my sales manager and YES, we will be around 18K to 19K for your truck." So, I started driving. I got 3 hrs into the drive and called again, to ensure that the truck was there for the price we agreed on, I did this because all of the local dealerships said that Dishman would bait me there and then once I was there and had driven 5 hrs, they would not have the truck. Amazingly, the salesman said that he did not have the truck and it had been sold out from under him this morning at 8am (when the opening on this day says 9am on the website). I was upset and stopped in Kennewick, Wa until we could figure this out. After a lot of back and forth, the salesman found a similar truck, so I continued the drive. Once there, I was presented with a trade in value of 14K for my truck. This made me furious. The so called "Sales Manager" said that the mechanic had checked it out and he presented me with a list of things wrong. On this list were parts that either I had replaced myself or had been replaced at a dealership under a DODGE recall. I called him out and told him that these things were not worn or broken; I KNEW THIS FOR A FACT!!. The sales manager would not budge. I told him to give me my keys and that I was leaving, he would not counter his offer. I asked to speak with the sales manager and he told me he was the manager, which I did not believe. I demanded that the mechanic come out and show me these broken parts that he had listed and he was too chicken xxxx to come out and explain his findings. I then demanded to speak with the GM, who I was again told was the guy that presented me the low balled trade in price. I said, "OK, let me speak with the owner.....They shielded him from me and told me he was not here at the time; they would not even allow me to leave a voicemail with him. I was so furious that I was shaking! This business BAITED me into driving 5hrs (10 total now) with the agreement that certain numbers would be met; and they weren't. I had taken 10hrs off of work to drive here, spent money on travel, food and gas, now I had put approx. 700 additional miles on my truck. I asked for my keys and paperwork and left, shocked and upset!! Then, the sales person tried to keep my credit app with all of my information on it; seemingly to sell to some other company. I am a United States, Combat Arms Veteran, which this salesperson was well aware of. This is a very clear picture of how this company, not only treats their community partners, but also how they treat this country's servicemen and women. I then called ahead to a local dealer from back home and tried to have them secure this new truck and do a dealer trade. They called Dishman Dodge and attempted this, but Dishman told the m that the very truck they were asking for, had been wreck and driven into a pole....I had driven this truck 2hrs prior to this call with the salesman and my mother in law. They would not trade the vehicle because they knew it was me attempting to secure it. Clearly......Lying, Baiting and Avoidance is a pattern of practice here at Dishman Dodge because this very reputation preceded my contact here; I was warned of this very thing but went anyway. I had left a message with customer service days ago and no one has returned my call. This trip here cost me $700 - $1000 with missed work and trip expenses. In my opinion, I would avoid doing business with Dishman Dodge at all costs!!! More

Service department below bad No help in trying to resolve problem. They will not admit they may have made mistake. See YELP for full details along with others who have had problem No help in trying to resolve problem. They will not admit they may have made mistake. See YELP for full details along with others who have had problems. More

hassle free and fast It was time to make a decision if we want to buy a new Dodge Durango had dealt with Sean Gallagher before called him up he found what we were looking It was time to make a decision if we want to buy a new Dodge Durango had dealt with Sean Gallagher before called him up he found what we were looking for sent me pictures through text messages so we knew exactly what we were looking at when we got there made it a lot easier for me and my wife Sean is a great salesman always listening to what the customer wants or needs More

Stunned, made a horrible, foolish mistake cost me thousands! It literally makes makes me ill to know the horrible things that Dishman Dodge has done to me! Dishmans a black whole and holding that thought makes m It literally makes makes me ill to know the horrible things that Dishman Dodge has done to me! Dishmans a black whole and holding that thought makes me sick. From the first step in to the last disgrace I was a fool! Buying a new vehicle is a joyful event. Dishman destroyed all the joy in this and then the true disgust comes out in the integrity of their work/skill level and personal integrity! Report!!! GOGGLE/Call; your attorney, Attorney General- Consumer/insurance fraud, newspaper, TV, Labor and Industries, DODGE CORPORATION- email or they will chat and record, Peace and Justice League, Gonzaga Law Clinic, your Insurance carrier, Payee insurance company carrier, Auto Body Associations-Cetifications, etc. Do them all and follow up. Something is really wrong here, Dishman is way out of bounds! Barton Ram is here now, I've been such a fool! More

2015 Black Top RAM Crew Cab 4x4 It is always interesting to me how people are finding that not always the big box stores, Home Depot, Lowes the huge chains , Target, Walmart and the It is always interesting to me how people are finding that not always the big box stores, Home Depot, Lowes the huge chains , Target, Walmart and the giant auto dealers such as Auto Nation, Larry H Miller and Lithia are not always what we as consumers want. I am not saying there is anything wrong with those brands or retail establishments but sometimes as a consumer I need a personal touch with people who appreciate the city that made them so successful. Dishman Dodge is that type of dealership, they are big yet small, crazy huh? They hire people such as Curtis Howard who understand that consumers have many choices, but so many of us still appreciate local and a business who still operates with personal service and roots right here in Spokane. Curtis is certainly a person who will treat you as a valued and appreciated customer, no pressure, no games, and after you drive that new vehicle off the lot you feel very good about how it all went. More

Dishman Dodge is the best place to by a used car After searching the internet for a decent used car I found mine at Dishman Dodge. They had a good selection in my price range. My salesperson Mark S After searching the internet for a decent used car I found mine at Dishman Dodge. They had a good selection in my price range. My salesperson Mark Smith was super. No pressure and very courteous. He really went the extra mile. For example, there were a couple service items that needed to be taken care of prior to delivery, and he made sure I had a loaner car while my car was being worked on. Who does that?...I hadn't even taken possession of the car I had just bought and he put me in a loaner until I could take possession. Which leads me to Shane Stuhlmiller, the service manager. His team was easy to work with, and genuinely concerned about making sure I was a happy customer. This experience could have gone wrong in so many ways, but due to the diligent manner in which things were handled, I would recommend Dishman Dodge to anyone. It's a great place to buy a car. More

Curtis Howard I love my new Dodge Dart! Curtis Howard was amazing in assisting me with my purchase. He spared no expense at making me feel comfortable about my buyi I love my new Dodge Dart! Curtis Howard was amazing in assisting me with my purchase. He spared no expense at making me feel comfortable about my buying experience. Curtis was completely focused on my visit. With his knowledge of the cars I was able to make a well informed decision on my purchase. I feel Curtis Howard and Dishman Dodge are to be commended on their excellent customer service. Certainly I will recommend this fine establishment to all my family and friends.Extra kudos to the fine finance personnel for working so hard to find me the right lender. Thank you all at Dishman Dodge for going above and beyond for finding me the right car for my needs. More

Great over-all experience! Cody Stewart is the Man! This month I bought a brand new 2014 Jeep Cherokee Overland from Dishman Dodge. Although, I have purchased a few new cars throughout my life this is This month I bought a brand new 2014 Jeep Cherokee Overland from Dishman Dodge. Although, I have purchased a few new cars throughout my life this is the first time I have ever sat down to write a recommendation regarding a salesperson. My sales person was Cody Stewart who was the only person who contacted me while I was on line (and I looked into every dealer who sells new Jeeps within a 100 mile radius of my address). I was researching which vehicle I should buy, and getting and idea of how much I wanted to spend so I wasn’t ready to talk to a sales associate at that point. However, from my first encounter with Cody I was impressed with his professional approach and immediately got the sense that he was attempting to assist me rather than simply pushing any ole SUV down my throat. Cody was very well prepared and took the time to ensure that I was getting exactly what I wanted. He consistently displayed a confident yet friendly demeanor throughout the entire process which made me feel great about my purchase. Cody’s actions were always consistent with his statements and he went the extra mile following up with me after the purchasing process regarding my questions/comments/concerns, and when I realized that I had forgotten a personal item in the car I had traded in, Cody made sure I got it back. In closing, this was one of the best car buying experiences that I have ever had and it can really be summed up to my individual experience with the company’s salesperson Cody Stewart. More

rooman2 Always had great service both in sales & service dept. Love my 09 Dodge Journey. Will come back to Dish and Dodge when I am ready for a new car or tru Always had great service both in sales & service dept. Love my 09 Dodge Journey. Will come back to Dish and Dodge when I am ready for a new car or truck. More

My experience was great!! Curtis did a great job! Curtis was very friendly and helpful. He found me the truck I wanted for the price I was looking to spend. No pressure to buy and truly listened to wh Curtis was very friendly and helpful. He found me the truck I wanted for the price I was looking to spend. No pressure to buy and truly listened to what I wanted then found my truck for me quickly! More