Ciocca Ford Lincoln of Flemington

Absolutely the Worst Customer Service I’ve Ever Experienced – Stay Far Away I recently brought my 2024 Ford F-150 to Ciocca Ford of Flemington after the A/C completely stopped working during one Experienced – Stay Far Away I recently brought my 2024 Ford F-150 to Ciocca Ford of Flemington after the A/C completely stopped working during one of the hottest weeks of the year. The truck is less than a year old, has only 11,000 miles, and is a $75,000+ business vehicle I rely on daily. I understood they were busy and waited over a week for my appointment on Friday, July 25th. When I dropped it off, I was told it would only take 4–5 hours to fix. I planned my day and my business operations around that. But four hours passed. Five hours. No updates. Finally, right before closing, I get a call saying the blower motor (yes, in a nearly brand-new truck) is broken and needs to be replaced. I get it — parts fail. But that’s where the excuses stopped making sense and the poor service really began: • I was told the part would arrive Tuesday, July 29th. • I received no updates whatsoever on Tuesday — nothing to confirm whether the part had arrived, whether the work had begun, or whether there was another delay. • I called repeatedly, left messages, and no one in service picked up or called back. I even had to call the sales department just to get a live human on the phone. • No loaner was offered because this is a Ford. Had I brought in a Lincoln, I would have been eligible to have a loaner. Finally, on Wednesday, I got a call that the truck is ready. When I go to pick it up, I simply ask what exactly was repaired, what the issue was, and the response I get is, “I have no idea.” This isn’t just bad service — it’s completely unacceptable. For a dealership that sells and services high-end trucks like the F-150, the lack of professionalism, communication, and basic courtesy is astonishing. If you’re considering purchasing or servicing a vehicle here, don’t. Go to any other Ford dealership where you’ll get updates, support, and common respect. Ciocca Ford of Flemington has lost me as a customer for life. More

Working with Don Shoemaker and Ciocca Ford Lincoln of Flemington was the most pleasant experience I have had in buying/leasing a new vehicle. Don was very accessible and helpful as we went through the p Flemington was the most pleasant experience I have had in buying/leasing a new vehicle. Don was very accessible and helpful as we went through the process. The sales manager and finance staff were also equally helpful and nice. I have purchased cars from many different dealerships over many years and Ciocca Ford was a refreshing experience - no sales tricks, no surprises, a fair deal, and no hidden upsells. More

Everybody has been extremely helpful and friendly. Mark and Chris in sales, Mark in finance, Mike in service. Everybody stayed very late for us as we made our purchase, and went out of their way to ma Mark and Chris in sales, Mark in finance, Mike in service. Everybody stayed very late for us as we made our purchase, and went out of their way to make sure we made all the right choices and options. As a result I am super pleased with my new truck. I couldn't be happier. Thanks so much. More

This was the eighth vehicle that I purchased and I never had a bad experience. Peter Puglia was great to work with on my last purchase. He worked hard to get me the vehicle that I wanted as they didn't have had a bad experience. Peter Puglia was great to work with on my last purchase. He worked hard to get me the vehicle that I wanted as they didn't have it stock. Peter went above and beyond and got me what I wanted and also made the whole process seamless and stress free. More

Fourteen years ago I bought a Mustang from Flemington Car and Truck Country. (Now Ciocca) Mark sold and me that pony in 2011. He also just sold me a 2024 Mustang. Excellent experience all the way around. H and Truck Country. (Now Ciocca) Mark sold and me that pony in 2011. He also just sold me a 2024 Mustang. Excellent experience all the way around. He spent all the necessary time working the deal. Additionally Mark spent a good 15 or 20 minutes going over features and functions before I drove off. This car is loaded with features this was very helpful. More

Peter Puglia was great to work with and there was no pressure. Seem less process. pressure. Seem less process. More

I have been coming to this dealership for decades! Diego was a delight to work with and made my new lease very stress free. Also working with Kevin and Jordyn was like working with friends. Ciocca is Diego was a delight to work with and made my new lease very stress free. Also working with Kevin and Jordyn was like working with friends. Ciocca is truly a family organization and I plan on coming back for many more years! If you are looking for a car, I hope you will consider this dealership. More

Matt was wonderful to work with. He explained everything to me . I couldn’t go inside the showroom due to my latex allergy so Matt delivered the car to my house so we could complete He explained everything to me . I couldn’t go inside the showroom due to my latex allergy so Matt delivered the car to my house so we could complete the paperwork. I’ve bought a car from this dealership under the previous ownership and I’m happy to see this dealership has kept up the customer service and ease of working with them as the last one. I would recommend this dealership if you are looking to purchase a car. More

I had an excellent experience dealing with Ciocca Ford. This was my first time buying a car and I couldn't have had a better experience. Peter Puglia was tremendous throughout my process and worked me thro This was my first time buying a car and I couldn't have had a better experience. Peter Puglia was tremendous throughout my process and worked me through all my options. I am thrilled with my Ford Bronco and could not have picked a better place to buy from. More

Excellent experience from the time I entered the dealership. Mark Schmaling was courteous, honest, knowledgeable and extremely professional throughout the purchasing process. dealership. Mark Schmaling was courteous, honest, knowledgeable and extremely professional throughout the purchasing process. More