Diver Chevrolet

This is an Amazing place with an amazing owner the customer Service I experience from the owner is Second to none I honestly appreciate you customer Service I experience from the owner is Second to none I honestly appreciate you More

My sales guy Tom Hilderandt is great, very nice, very helpful. Love my new tahoe. Great experience! Thank you for all your help Tom & answering all questions! helpful. Love my new tahoe. Great experience! Thank you for all your help Tom & answering all questions! More

Hey just wanted to let everyone know how Awesome I was Hey just wanted to let everyone know how Awesome I was treated from the the Salesmen Larry!! I will never forget what hes done for me from 15yrs ago Hey just wanted to let everyone know how Awesome I was treated from the the Salesmen Larry!! I will never forget what hes done for me from 15yrs ago when I bought a truck to a couple of weeks ago when I bought my Buick!! He's the reason why you have repeat customers!! I strongly recommend anyone looking for a used car contact Larry he is straight up and doesn't try and take advantage of people!! Thank you Larry!! You are Great at what you do!!! More

Went in for oil change and fuel filter during work hours. When my truck was finished the service writer told be that the truck needs to be washed before coming in or it won't be worked on. Which it only had When my truck was finished the service writer told be that the truck needs to be washed before coming in or it won't be worked on. Which it only had a little bit of mud. He stated the technician had a big mess and had to clear the mud from the under carriage to service the truck. He charged me $80 extra. When I checked the under carriage nothing was touched but oil filter and the drain plug. The fuel filter was under the hood/engine bay. It was a false charge. Also you can tell the technician was mad by the comment he put with lots of exclamation points. Carwash thinks my truck is a construction vehicle so they won't let me wash it. The service before this one at the same dealer I asked for tire balance and he wanted to charge me $200 surcharge to clean my tires to perform tire balance so I refused the service. There was nothing on my tires!! As an advice wash your vehicle before going so you don't get falsely charged. For service: that is why they invented seat cover, steering wheel cover, and floor mats. So you don't dirty customer vehicle. More

Scott Fisher.......competence, courtesy and patience I purchased a 2020 Spark from Scott Fisher. The title above describes my total experience. Everyone with whom I interacted was equally helpful. This I purchased a 2020 Spark from Scott Fisher. The title above describes my total experience. Everyone with whom I interacted was equally helpful. This is the second Spark I've purchased and I would recommend seeking Scott for any future purchases. More

Casual Incompetence, laziness, unprofessional and easy greed I had the misfortune of dealing with Richard B (Simply called Rick) at the service desk. Even while I was listing the problems out, he didn't seem too I had the misfortune of dealing with Richard B (Simply called Rick) at the service desk. Even while I was listing the problems out, he didn't seem too interested in hearing all the details of what the details of the problems were. He even printed out the paperwork and handed it to me for a signature while I was speaking. That should have been the first red flag. I had requested a loaner vehicle about a month ago, when I made the original appointment. Rick stated that he didn’t have one available, and that he can drop me off. The nature of the issues with the car made me believe that I’d be leaving it with them for a few days, so I insisted on one, as I had originally requested (and confirmed the day before), and he was suddenly able to find one. I got the impression he had lied to see if he could avoid giving a loaner. Second (possible) Red flag. The biggest problem I went in with was that I had a Cold start issue, where the engine let out a grinding noise on some days in the morning. I haven't been able to replicate it always, but was able to record it and send it to Rick's email address. The nature of the issue made me say clearly to Rick to keep the car with him for a week or so if necessary, just so they can replicate the issue and fix it properly without sending me back and forth. It was a struggle to get Rick to understand this simple concept. He repeated over & over again that they’ll try to replicate it, and that if they cannot replicate it, he’ll give me a call, and I’ll have to return the loaner in 12 hours. Whether they had been able to hear the noise or not. This was after specifically informing him that this was a cold start issue, and also sending him the audio clip, with the instruction to hear it in a quiet room without background noise. It took far longer than it should have to convince him to keep the car overnight & try to start it the next morning, so he can actually have a chance of hearing the noise. If he couldn’t hear it then, I’d take it off his hands. Third red flag. The final problem was when I mentioned that I had extended warranty, and I’d be able to use that for any work that was necessary. I couldn’t recall the provider of the insurance, but I remembered it being General Motors themselves, so I mentioned it. However, I did say that I could get the insurance from the car, so Rick could verify. Rick declined, saying that it was ‘all the way out in parking’. It wasn’t that far away. As I was leaving, I had to pick the parking pass for my place of work, so I walked to the car myself to collect it. It was barely a minute from Rick’s desk. He had simply lied out of laziness, and this would be the biggest Red Flag of them all. He stated that the bill would come to something like $260, and I signed it, thinking it would mostly be covered by the extended warranty, which is supposed to be accepted by every Chevrolet Service center in the country. I signed the paperwork, adding details Rick had left out, made a mental note of specifically asking to deal with another consultant the next time, and left. That afternoon, I got a call from Rick. He had done the analysis for a few of the issues, and let me know the fixes for them. All good so far. But he said that he hadn’t been able to replicate the cold start issue. The same issue I had asked him to try out the next morning, instead of the same day. He stated that the engine sounded perfectly normal, meaning he hadn’t even tried out the audio clip I sent him. On top of that, he stated that the work to fix all of these would come to $1200. I had to remind him again that I had extended warranty, and gave him detailed instructions on where to find it in the car. He found it, called back, and informed me that they ‘don’t accept this provider’. Based on what Rick said, I believed that the problem was with the insurance itself. I had purchased it thinking it would be accepted at every Chevrolet Service Center, but I had been scammed. So I asked him to proceed with the work, and then contacted both the seller and the Insurance Company themselves, and they informed me that the policy was perfectly fine. It was the service center themselves who didn’t want to accept it. I called Rick back and he confirmed the same thing. It was Diver’s policy not to accept third party warranties. I can understand that. Every service station has their own policy, and Diver simply doesn’t accept third party warranty. But isn’t that something I should have been made aware of at the very beginning? Because Rick was too lazy to verify the actual warranty I had, I had wasted the day with a service center I couldn’t get the work done at, and also the money for the diagnostics they had run. All without even verifying the warranty details I had purchased. I told Rick to not do any work on the car, and leave it as such. I didn’t want to waste any time with Rick & Diver’s, so I collected the car immediately that day. Rick still doesn’t understand why this is a big issue. When I called them today, trying to speak to his manager, Rick called back and defended his conduct from the day before, painting it as a simple policy decision I had an issue with. That was NOT my issue. My issues are below: 01. Why did Rick not take the time to get all details of the issue, making it easy for me to hand the car over and go away with confidence? 02. Why did Rick lie about the loaner, and acquiesced only when I insisted? 03. Why did he lie about how far away the car was? If we could have inspected the warranty then, I could have saved so much time & money. 04. Even after I explained all issues, he still hadn’t done a proper diagnosis by the time he called me. 05. After I told him to not work on the car, he had had someone tighten something before returning the car to me. And he charged me for it, of course. 06. He didn’t even have the professionalism to print out the full diagnostics for me when I made the full payment. Gave a half baked response that I just showed up. I did show up earlier than expected, but what am I paying all that money for then? All of this could have been avoided if he had simply been good at his job. I could have had my car looked at by some other service center, and had a full analysis done by now. Also, I wouldn’t have wasted money on someone who simply didn’t deserve it. I don’t mind spending money when needed, but I don’t intend to waste it on people not worth the money. And Diver’s wasn’t worth the money. It was a waste of $370 in total, and all because Rick lazily lied about how far away the car was. I would never visit Diver’s again, to buy my second car, or for servicing. If Rick is the kind of people they hire, the entire place isn’t going to be worth much. More

Great service! From start to finish my experience was great! They were kind and helpful to a senior citizen and my repair was done sooner than I thought it would be From start to finish my experience was great! They were kind and helpful to a senior citizen and my repair was done sooner than I thought it would be! Highly recommend, and will definitely return! More

The Goose Chase I brought my car for an oil change and dropped it off. I was told to bring my ticket to "Dave", when i walk in, there is no "Dave" so its turned into I brought my car for an oil change and dropped it off. I was told to bring my ticket to "Dave", when i walk in, there is no "Dave" so its turned into someone else. I was later called by "Dave" who said he needed me to call me back immediately at his extension. I do.. no answer.. i call the dealership who sends me back to "Dave" who still is not available. I'm told they will have him call me back soon as possible... i get no call back so i go to the dealership myself.. reception sends me to a man.. who looks up my name and goes "you need to go to Dave"... Points to his desk which is still empty... i ask the man if he can tell me if there is something wrong with my car... he tells me only "Dave" can help me and to continue to wait for him to return. He finally returns to tell me my car was ready... but wanted to know if i would like my Battery cleaned (for a fee).. and that he couldn't mention that my car was complete or the suggested maintenance in the call which was his explanation for the vague and concerning voicemail. I tried to speak to the manager explaining the concerning voicemail and the hassle i was put through to get information from my car and the manager is dis concerned with my complaint and argues with me for several min, I got fed up as the conversation as it was going no where and ask for my keys he continues to try to argue with me, he had no interest in trying to ratify or apologize for the inconvenience and stress i experienced going from person to person. I would never suggest you pay any extra to go to this dealership. The new castle is more efficient and more concerned about their customers experiences More

Excellent Customer Service Found a truck on line. I did the quick chat and requested information and actual pictures. Joe Dunn got back to me with the information and pictures Found a truck on line. I did the quick chat and requested information and actual pictures. Joe Dunn got back to me with the information and pictures. Later that day we scheduled an appointment to see and test drive. Joe made sure the truck was clean and ready for us. Everything was good and we decided to purchase. It took no time to make the deal and sign the papers. Great experience! More

"Attack of the Car Salesmen" A couple of weeks ago I went to the used car Diver dealership on Lancaster Ave. looking for an used car. Before I could get out of my car, a salesman A couple of weeks ago I went to the used car Diver dealership on Lancaster Ave. looking for an used car. Before I could get out of my car, a salesman was standing over me asking if he could help me. I said I wanted to walk the lot myself first. It wasn't 2 minutes later that another salesman approached and insisted that he could help me. Again, I asked that I be allowed to walk the lot first to see what was available. Not even a minute went by, and I was approached by another salesman insisting that only he could guide me to the right place in the lot. That was it! I got in my car and left. Now, my family and I have bought cars from Diver in the past, but we had never been bullied in the parking lot before I could even make it into the main building. Mr. Diver, what is with the aggressiveness?? Customers want some time to look around sometimes before they talk to a sales person. I thought times had changed from the old aggressive fast talking salesmen of old, but evidently not at Diver Chevrolet. More