Dixie Buick GMC - Service Center

greg in service said he would get back to me in a few days. I have been following up now for 5 weeks. I gave it a week and then I would leave messages with colleagues. I need warranty work and apparently days. I have been following up now for 5 weeks. I gave it a week and then I would leave messages with colleagues. I need warranty work and apparently giving me an answer is not worth his time. I love my truck however I would never buy a vehicle from this location because of the sub par service and lack of communication from this department. More

Dixie Buick GMC provided the best customer service while my brand new 2022 Yukon Denali was in the service department for 3 weeks with an intermittent problem that required extensive troubleshooting, test d my brand new 2022 Yukon Denali was in the service department for 3 weeks with an intermittent problem that required extensive troubleshooting, test drives and a field engineer. Doug, the service advisor was professional, courteous and communicated effectively from day to day giving me an update. Having just purchased the vehicle at the end of February it was very stressful and frustrating to have my new vehicle taken away and not know when it would be returned. Doug showed empathy and always remained positive that they would resolve the issue each time we spoke on the phone. This is not something that you typically see today when it comes to customer service and I can appreciate this very much as a consumer. In addition to Doug helping, Josh the service manager was involved and in contact with the field engineer daily. Josh also would call to give me updates and was always very professional on the phone and courteous. Josh advocated for my husband and I throughout the three weeks to ensure GM continued to push forward to assist in resolving the issue at hand. Doug/Josh - Thank you so much for everything you did for my husband and I. We sincerely appreciate your hard work, dedication, and exceptional customer service. You both deserve to be recognized by not only Dixie Buick GMC management, but also GM Corporate. The customer service provided by both Dixie Buick GMC and GM Corporate has now made me a lifetime customer. Thank you again! More

I'm generally very pleased with service at Dixie. This particular day, although I had an appointment, they appeared to be understaffed or over-committed, so the wait time was longer than usual. It w This particular day, although I had an appointment, they appeared to be understaffed or over-committed, so the wait time was longer than usual. It was a Saturday morning, and Greg Hall was the only service writer on duty at that hour. More

Well what an experience I had today at this dealer. .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got the run around with the first service advisor ant finally the second one found my appointment he was nice about it... I had requested at the same time an oil change... I had specify that I would wait at the garage for the repair and the advisor inform me that when the mechanic would come in at 8 he could let me know how long it would take for the repair.... At 8:45 my trunk was still at the door so i went and see the advisor and he said it should not take to long they are checking it...when i told him my truck had not move he was surprise and obviously it was forgotten in front of the door.... At that moment they took my truck and i was told that it would not take to long and I would know a time frame... At 9:15 I went in the back yard of the garage and my truck was sitting there ontouch... I was so mad went to see the advisor and told him to bring back my truck I just wanted out of there... Could not beleive that kind of services....what can I say more.... More