I've been a customer of the GMC for the last 5 years. I strongly believe that buying American cars would promote our economy and that's the main reason I decided to buy an Acadia from GMC. We have been receiving service from Dixie Buick GMC located in Fort Myers, Florida throughout those 5 years. Unfortunately, throughout the years, I have witnessed the deterioration in regards to customer service provided by the aforementioned agency. On November 22nd, 2019, I brought my car in for an oil change. On November 27th, around noon, while driving southbound, from Cape Coral to Naples, my car stopped responding and slowed down, prompting me to park it on the side of the road. I noticed that drivers coming from the opposite direction, started waving and yelling at me to get out of the car immediately. I stepped out and went around the car to inspect it. When I stood in front of it, I saw fire coming from the underside of the vehicle. I quickly reversed. A big piece of cardboard was burning on the floor. It had dropped from the underside of the car. I was assisted by other drivers who put the fire out with extinguishers. After a while, I turned on the car, and although a check engine light icon was on, I decided to return home and I parked the car in my driveway. After thinking about it for some time, I realized that it was a strong possibility that the piece of cardboard that caught on fire could have been left on accident under the engine while the oil change was performed. I am an attentive driver and never once noticed a piece of cardboard on the road and the probability that it would become attached so closely to the underside of the car is highly unlikely and its more probable that it was left behind during its recent servicing. At that point, we called the GMC of Fort Myers and expressed our concern, and asked if that could be the case. After speaking with Mr. Casey and letting him know how serious this situation was, he suggested to tow the car to the agency for inspection, which seemed to be very reasonable. It was reiterated a couple of times to Mr. Casey that we did not want to be held responsible for the costs of towing because we did not feel this was our fault, and he understood and said he would take care of it. After Mr. Casey’s assurance, we felt confident that a company that we loyally have used in the past would address their fault in this and promptly address the check engine light in the car. In the late morning of 11/29/2019, after not receiving any news about the car status, we called and inquired and Mr. Casey had no idea where the car was or if it was on the premises, asking us, “Do you know if they towed it here?”. It was at this point that I realized we were not in competent hands. After they finally found the keys in the drop box and located my car, Mr. Casey moved the responsibility to Ms. Wendy Huckaby, another service agent, and seemingly removed himself from the situation. After many missed calls and nothing from Ms. Wendy Huckaby, I finally received a call from Ms. Huckaby at around 3 PM who asked me to recount my story, and after giving her the details she stated that they do not use carboard in the shop and it was most likely something that I “picked up on the road”, and that they would inspect my car and call me back with more details. She never called me back. Instead she spoke to my wife and stated an inspection would not be done until Monday, 12/2/2019. They informed us if they went ahead with the inspection and repair of damages, I would be held responsible for the labor and repair plus the cost of the towing. They informed her that if she decided to not go through with the inspection and repair, she would have 25 min to pick up my car before they closed at 5 PM. My wife and I of course decided against it and my wife promptly presented to the agency to pick up the car. At that point, she called me and I was placed on speaker. They insisted we pay the car towing or they would not release the car to us. I explained over and over that it was the agency who offered that service, I never requested that the car be towed there and therefore they should be responsible for the towing cost. Since the argument was not going anywhere, I said I was not going to paid for something I didn't request and would take legal action if needed. My wife was then mistreated and borderline blackmailed by Mr. Riola, the service manager. He was well aware that wife had been dropped off along with my 12 year old son at the service department and knew she didn't have a car to return home, and despite that was still told the car wouldn't be returned if she didn't pay the towing fee, which she felt obligated to pay so that she would have a ride home. Obviously, I feel extremely disappointed with the GMC service. I have been serving this community as physician for the last 11 years and feel blessed to say that the towing fee was not the issue here, but more so the immoral actions of these service agents; Mr. Casey, Wendy Huckaby, and their service manager Jason Riola. Not only did they endanger my life with their negligence in the service department, but after given a chance to quickly correct the issue with a loyal customer, they instead decided to humiliate my wife while my young son watched. Without a doubt , I will no longer be purchasing GMC vehicles and will urge my colleagues, friends, and family members to avoid the services at GMC Fort Myers.