Dixon Ford VW

Horrible horrible service! Where do I begin.? Got an oil change 4 days ago, nothing out of ordinary paid 125 dollars and left the shop. Came home and had nothing but puddle of oil in my garage, trail in my change 4 days ago, nothing out of ordinary paid 125 dollars and left the shop. Came home and had nothing but puddle of oil in my garage, trail in my drive way, and along the way of main road. I turn around to go back and car dies in a parking zone. Called the shop to explain at first they were very understanding, told me we will make it right. Send a rental to my house, and told us they will tow the car back. This all happened around 4:30. I wanted to double check on the car aound 7:30 to make sure it got towed, because I wasn’t going to deal with it being towed by the police since it was in a no parking zone. The car was still there under another puddle of oil. I called roadside assistance and had it towed to the shop. So, what’s the results? Nothing but blaming the car malfunction. A hot mess I have to deal and clean off oil from my garage and driveway. Please ensure you know where you go, and always check their work before you leave the shop. More

Very pleased with my experience here. Would highly recommend coming here. Bought a Ford Edge and it has been a great vehicle. A+++++++ 10/10. recommend coming here. Bought a Ford Edge and it has been a great vehicle. A+++++++ 10/10. More

Will try to get any customer to put money down to tell the customer thanks for the donation. BEWARE SCAM in a small town IL. the customer thanks for the donation. BEWARE SCAM in a small town IL. More

This dealership absolutely lacks customer service in all the right ways. My brother recently purchased a 2013 Volkswagen Passat tdi, and has had nothing but problems with the dealership in regards to them g the right ways. My brother recently purchased a 2013 Volkswagen Passat tdi, and has had nothing but problems with the dealership in regards to them giving him his second key to the car. We also picked up the car with trouble codes on on the dash referring to the daytime running lights being out. The car was at the dealership for two weeks while it was going through the emission process (that all the tdi’s go through), and Dixon Ford told him when he got the car that they were going to go through the whole car and fixing everything that was wrong with it. Fast forward to two weeks later we arrived to pick up the car and it had all these problems, and we were told it was our responsibility because we picked it up too early. The day he bought the car, he was told by the car salesman that the emission process can take anywhere from 3 hours up to a week if parts were needed. For anyone looking to do business with Dixon Ford VW, I would highly recommend a rethought on that decision. They are the most unprofessional dealership that my family and I have ever been to or done business with. More

Car buying At first the buying experience was somewhat great. After realizing tax, title, license not included in payment we were offered a check to pay for the At first the buying experience was somewhat great. After realizing tax, title, license not included in payment we were offered a check to pay for these items. Since then the drive off plate has expired (33) days now and still no check. So the car sits, a payment had already been made. The extra key has not been received as well.! It’s like they get your money and then don’t work hard enough to keep your business. I do not recommend this dealership to anyone. Bad customer service More

EXCELLENT service! I had a friend inform me that the left rear taillight was not functioning on my VW beetle. I looked to replace it and it looked kind of difficult so I I had a friend inform me that the left rear taillight was not functioning on my VW beetle. I looked to replace it and it looked kind of difficult so I decided to take the car to Dixon VW dealer. Surprised me they got me right in their shop! The VW technician came over and had to remove a panel in the trunk and remove the whole tail light assembly to replace the bulb. He did a FAST service for me and put everything back like it was when I went in with the auto. HIGHLY RECOMMENDED SERVICE DEPARTMENT! More

Superb Service!! Everyone was very kind and considerate. Very good customer service!!! My car was done quickly and I was on my way before I knew it. My first time taki Everyone was very kind and considerate. Very good customer service!!! My car was done quickly and I was on my way before I knew it. My first time taking my car in and well worth the effort! Thanks! More

Excellent service Dalton Pyne has been very helpful and knowledgeable regarding all our Ford Escape repairs. If we have any further mechanical needs you will be our fir Dalton Pyne has been very helpful and knowledgeable regarding all our Ford Escape repairs. If we have any further mechanical needs you will be our first call! More

Just what we wanted The entire process of purchasing our new car was flawless. I was quite impressed with the friendly people that we met. We came in in the morning and The entire process of purchasing our new car was flawless. I was quite impressed with the friendly people that we met. We came in in the morning and drove out that afternoon. More

TERRRIFIC Steve was great, he didn't try to oversell me and that meant a great deal. I told him what i could afford and he got me into the right car thanks Steve was great, he didn't try to oversell me and that meant a great deal. I told him what i could afford and he got me into the right car thanks More