Dodge Chrysler Jeep Of Vacaville

Had a great deal online decided to drive to the dealership and test drive. It had a great test drive with the salesman Neff and went inside to work out a deal. We came to a great deal at a price th dealership and test drive. It had a great test drive with the salesman Neff and went inside to work out a deal. We came to a great deal at a price that we both agreed on and the price was for the vehicle, tax, title, registration and everything out the door. The trade worked out in my favor I got the price I wanted for the vehicle that I was trading but when we sat down with the finance person, and the asking price for the jeep was suddenly $6000 over what we had agreed on. When discussed, the manager of the dealership named Tony who we had never met before was extremely rude, came in and said, and I quote, "I'm not paying anyone's taxes." We discussed that this is not the number that the salesman and I had agreed on and shook hands on, and he said "I don't care you're still getting a great deal." He said that it was a miscommunication with the salesman and I said that should have been discussed before we shook hands on a deal. He said he didn't care and wasn't paying anyone's taxes. Tony was extremely abrasive and hostile when the error was clearly on their end. He threw his salesman under the bus saying he was new and didn't know what he was doing. Maybe don't let him make deals then? I sat with my wife and discussed for a few minutes and we decided that we would do half ($3000 more than we originally agreed on) since it the deal would have still been worth it so we wanted to make it happen. Tony wouldn't even consider any compromise and said "let me get your keys'" meaning the keys to what I was trading in. We walked. I don't want to do business with shady dealers who don't honor their deals. This dealership does not honor the deals that they agree to and will try to upcharge you. DO NOT GO HERE. READ THIS AND OTHER REVIEWS! They do this all the time!!!!! More

I went in for a recall and soon as I pull up. One the service agents came to my car. His name is Sean, he been helping me out for year's now. Great guy help me out real fast. Not a long wait, nic One the service agents came to my car. His name is Sean, he been helping me out for year's now. Great guy help me out real fast. Not a long wait, nice clean. Lobbey with drinks n a little bit of food. More

I was there to buy some parts. part department clerk was pretty busy to takling with a guy. he didn't even bother to ask why I was there. I spent 15 minutes standing there. then I part department clerk was pretty busy to takling with a guy. he didn't even bother to ask why I was there. I spent 15 minutes standing there. then I left without parts. it's not worth it to waste your time by going there More

I purchased my vehicle their and several times taken my vehicle there for service. They don’t call for updates, they rarely answer phone calls and unable to fix my car. Ive have taken my vehicle there seve vehicle there for service. They don’t call for updates, they rarely answer phone calls and unable to fix my car. Ive have taken my vehicle there several times for the SAME problem. More

Sales Manager Leonardo and Salesman Noises were great! My deal started off perfect but then after being told to come in and finalize the deal I received a call telling me the bank backed out of the deal. My deal started off perfect but then after being told to come in and finalize the deal I received a call telling me the bank backed out of the deal. I was offered a ridiculous deal which I declined to take. The truck sold right after I declined the deal I was offered. So I called the credit union that supposedly turned my loan down and I got a different story. I was told my loan was approved conditionally and that the bank requested more information but the dealership never responded. So something fishy happened... 3 stars should be 0 stars but like I said Leonardo and Moises were great! More

Shady business practices here. Luckily, I was able to maneuver through their tricks and ambiguity and secure a decent deal. I worked with several dealers to acquire a certain vehic Luckily, I was able to maneuver through their tricks and ambiguity and secure a decent deal. I worked with several dealers to acquire a certain vehicle. I asked the same questions to each dealer to get a pulse check on each dealer's integrity, and received different answers from each of them - none of which were anywhere near the truth according to CarFax. It's kind of amazing how easily they will lie to your face when the facts are posted online! If you do decide to deal with these guys, you'd best be on your A-game, pay attention to what they're trying to sell you, and ASK if you don't understand what they're trying to charge you for. I found my experience here to be VERY unpleasant overall. Beware of their attempts to sell you warranties, insurance plans, and other unnecessary fees/charges without stating/explaining to buyers explicitly. I'm glad I was able to secure the car I had my eyes on. I don't plan on ever returning here and I hope to never work with this business again. If this is how Wise Auto Group manages their dealerships, I can only imagine the sheer volume of buyers they've taken advantage of. More

So stressful working with these folks. Services department has a poor service. They will not update you what’s going on with your car until you called them. And if you called them they sai Services department has a poor service. They will not update you what’s going on with your car until you called them. And if you called them they said they will call you back to gather some information but there is no return call. More

Four months since I bought a used Toyota 4Runner and still haven't received the certificate of ownership. I've called their DMV office numerous times with no results. My advice--don't buy a used car f still haven't received the certificate of ownership. I've called their DMV office numerous times with no results. My advice--don't buy a used car from Dodge Chrysler Jeep of Vacaville. More

Beware! ! This is a very dishonest dealership. I asked them to take off etch and shield anti-theft charge. They lied and said they couldn’t. Had to inform the ! This is a very dishonest dealership. I asked them to take off etch and shield anti-theft charge. They lied and said they couldn’t. Had to inform them contract said it was optional. Also, they’re sneaky. During negotiations they said my trade-in value was $10,000 but they entered $5700 into the contract. The car heater wasn’t working properly. I’ve taken it back 3 times and still not fixed. Overall a very shady dealership. Go elsewhere to buy a car unless you like being ripped off. More

Do not bring your car back here to do the service. They will mess up your car I bring my Dodge Charger 2017 back here to replace the radio system. I paid full for new part and after installing, my They will mess up your car I bring my Dodge Charger 2017 back here to replace the radio system. I paid full for new part and after installing, my car lost the gps- they even did not say any apologies . And I find out the pu wrong radio model - cheaper one without GPS in my car and just said “ oh it hasn’t happed before , I don’t know “ I think they just don’t wanna fix their mistakes and did not respect their customers just after they got my money , they don’t wanna do more work to fix what they did. I do not write this review in anger. It had been a week till now. I need to bring my car to other place , and I swear never in my life I am back this dealer , even more next car . Stay away from this dealer if u don’t want wast ur time and money for the terrible customer service More