Dodge Chrysler Jeep Of Vacaville - Service Center

bad service So a few months ago, I bought a car in different dealership, and I got a letter that I should get a service for my car. It also stated that I had a fr So a few months ago, I bought a car in different dealership, and I got a letter that I should get a service for my car. It also stated that I had a free oil change. So I went to them and asked them about it. A service representative says to me that he doesn't know what I am talking about. So I said, "oh so the letter I got is not a standard letter that you guys send?" He gives me a tone, "I don't know what letter you got." So asked how often should I get my Jeep Cherokee get serviced. He says "10,000 miles for an oil change." I said, "are you sure because I remember the letter says 8,000 or 3 months, which ever comes first" (side note: I wasn't trying to trick him. He already said that my information was wrong. I just want to verify). He snaps at me with a tone, "I don't know what you're talking about. Bring the letter." Ok, you would think I would not come back, but I do even though my husband said to just go to Davis instead. So go back a few weeks later because the oil change came on at 8,000. I get the same guy. I'm not sure if he remember me. I informed him that I want an oil change. He asks for my keys and goes to my car. He tells me that it's going to be 79 dollars for the oil change. I informed him that I think we have free maintenance until 20K. He skims to the computer and says no. (oh, btw, I spoke to someone on the phone earlier if I do get free oil change and he said yes. I even asked if he was sure). So anyway, I mentioned that I spoke with someone earlier and he said it was free. I felt that he was getting annoyed with me. So called my husband and asked him if I was misinformed, my husband says no. So I asked service guy, "Can you check in a different name? Because I just spoke with my husband and he says it should get a free one." This guys snaps at me and says, "do you want the oil change or not?!" I was willing to pay for it, but he was sooo rude! I walked away and went to Davis instead. Better service at Davis! Also, Davis told me that there was a recall on my vehicle. More

service ha department Fast oil changes what a joke waited over two hours before it went on the rack after other that after me bad attitudes from employees Fast oil changes what a joke waited over two hours before it went on the rack after other that after me bad attitudes from employees More

Could do better with the service that we have experience, I mean come on, who forgets who's vehicles is thier appropriate owner? You must evidently have never had any kinf of Customer Service Experience at a I mean come on, who forgets who's vehicles is thier appropriate owner? You must evidently have never had any kinf of Customer Service Experience at all. More