Dodge Chrysler Jeep RAM Fiat of Winter Haven

Way to long.didn't tell me anything new and still got charge I had an appointment for 8am I was the only one getting tech. Work. They said 1 hour should be faster. It was 3 1/2 hours .I went to see what was taki I had an appointment for 8am I was the only one getting tech. Work. They said 1 hour should be faster. It was 3 1/2 hours .I went to see what was taking so long and saw that my paper has been sitting for awhile. I told them my var was showing a p0700 code and a p0750 . asked the if they had a scanner to see what wire was bad. They said yes.then 3 hours later tech comes up front doesn't tell me anything I didn't already tell them still charged $88.00 for scan. What a waist.then another tech. Comes up says in front of me this one is a waist of time too. How rude.very unhappy. Oh I fixed the car my self when I got home in 10 mins and I'm not a tech. Rip off. More

xxxx Poor Dealer This dealership has to be by far the WORST dealership that I have ever purchased from and dealt with. The communication and professionalism is a -10 o This dealership has to be by far the WORST dealership that I have ever purchased from and dealt with. The communication and professionalism is a -10 on a scale from 0 to 10. From sales to service this dealership is ABSOLUTELY HORRIBLE! More

Service department is a complete ripoff I took my vehicle in for service and I was told by the service department that I needed four thousand dollars worth of repairs. After taking my vehicl I took my vehicle in for service and I was told by the service department that I needed four thousand dollars worth of repairs. After taking my vehicle to another mechanic for a second opinion, I found out that I didn't need half of the repairs I was told I needed. I ended up saving myself over two thousand dollars by taking it somewhere else. More

I the worst service I have received I took my 05 jeep in to have recalls done. They didn't call me after they found a abs light staying after recalls. I would had it repaired while it wa I took my 05 jeep in to have recalls done. They didn't call me after they found a abs light staying after recalls. I would had it repaired while it was there if they would have notified me. They called to say it was done. My wife picked it up to find the light was on. They service writer came out and said the service would be out to help, which he didn't. The tech came out to say to just drive it, it would be ok. Mean while the and is disabled and the 4wheel drive is stuck in low range and grinding. Called the service manager he said he would look into it and call me back which he never did. Tipocal lying service manager. I repaired it myself. Found the front sensor was disconnected purposely. Tech must have been hurting for money. I WILL NEVER GO BACK THERE AGAIN. More

Service is over and above anything you would ever expect !!! My 2013 Dodge Grand Caravan runs like a brand new car . Cannot believe the wonderful , timely and swift service I received . Arcenio the service mana My 2013 Dodge Grand Caravan runs like a brand new car . Cannot believe the wonderful , timely and swift service I received . Arcenio the service manager is over the top . If I could I would give him 10 STARS More

No problem frst visit With about 5200 miles on my new van, got free oil change. Took about 1.5 hours. Was told at first about $19 tire rotation, but service came back out With about 5200 miles on my new van, got free oil change. Took about 1.5 hours. Was told at first about $19 tire rotation, but service came back out to lounge (did not get his name - older fella) and said did not need the rotation yet. They could just as well have done so and charged me but they didn't. Appreciated that. More

Taken advantage of Came in wanting a certain vehicle. Left with something I never even test drove before owning. Payments way more then what I was told. Vehicle has had Came in wanting a certain vehicle. Left with something I never even test drove before owning. Payments way more then what I was told. Vehicle has had numerous recalls, not happy. Feel trapped and stuck with this. Widowed mother in a vehicle that keeps me worried and very unhappy. More

Recall on car. All the people I was in contact with were very helpful and polite. I was in and out in no time. My recall was replaced in no time at all. hanks everyb All the people I was in contact with were very helpful and polite. I was in and out in no time. My recall was replaced in no time at all. hanks everybody for doing a good job. THANKS More

Promises and service When we purchased our vehicle, it needed an alignment, spare key and floor mat. The alignment was scheduled for the following day, and it took over When we purchased our vehicle, it needed an alignment, spare key and floor mat. The alignment was scheduled for the following day, and it took over 3 hours with an appointment. They were able to code the spare key, which we were informed would be difficult to obtain the spare key when we purchased the vehicle. However, they did not have a floor mat for us the next day. When I called out salesman a week later, his excuse was that they had actually lost money in the deal and they would not put any more money into it. Now, do you really believe a dealer will lose money on the purchase of a used car? They would be out of business. So not only was it a lie, he repeated it several times during our conversation. Had I known this, I would have requested it in writing. BEWARE-- if your car is missing something get it in writing!! Service department is slow at this location too. More

A Pleasure to work with Steve This is the second new vehicle we have purchased from Winter Haven Chrysler, Dodge, Jeep. Working with Steve Knope has been a real pleasure both time This is the second new vehicle we have purchased from Winter Haven Chrysler, Dodge, Jeep. Working with Steve Knope has been a real pleasure both times. No pushy high-pressure tactics at all, just honest answers to all our questions. We even helped him sell our trade-in to one of our neighbors. Good Job Steve. More