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Dodge Chrysler Jeep RAM Fiat of Winter Haven

Winter Haven, FL

4.3
415 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge. Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991. Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities. When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community. As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer. To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure. As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first. On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership. By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you. Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles. With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last. Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing. Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family. First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision. Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center. No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time. To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy! At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers. From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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299 Cypress Gardens Blvd

Winter Haven, FL

33880

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Showing 415 reviews

March 29, 2026

Always nice to deal with. Very professional. Never had a bad experience anytime I have been there. More

by scottmoses174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2026

Difficult business to negotiate a vehicle purchase. Guaranteed low ball on your trade while asking premium prices. Just yesterday attempted to negotiate a deal on a new 2026 Ram Promaster advertised More

by rlarence55
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Jeremy/ sales staff
Mar 24, 2026 -

Dodge Chrysler Jeep RAM Fiat of Winter Haven responded

Thank you for taking the time to share your experience. We truly appreciate the feedback, especially when it helps us improve. We are glad to hear that you had a positive interaction with our sales staff, but we are sorry that the overall experience did not meet your expectations. Transparency and fairness are very important to us, and we would like to provide some additional context regarding your visit. You came in regarding the advertised price on the Ram ProMaster and had a trade in. Our team worked to get as close as possible to the online pricing while also evaluating your trade fairly based on current market conditions. During the process, you mentioned that you were looking to get 38,000 for your trade or planned to continue shopping in Tampa. We had our team re evaluate the numbers and worked to improve your trade value significantly. At that point, we understood that we had reached an agreement and began preparing the paperwork. Before finalizing, you requested to leave a deposit to hold the vehicle while you continued shopping elsewhere. We do have a strict no deposit policy, as we have multiple customers and sales professionals working with the same inventory, and it would not be fair to hold a vehicle that is still actively available. After leaving, you later contacted us requesting a copy of the worksheet while continuing to shop. Our worksheets are internal documents, which is why we were unable to provide that. We understand that every customer wants to feel confident they are getting the best possible deal, and we respect your decision to continue shopping. That said, we did make every effort to meet your expectations on both the vehicle price and your trade value. We truly value being your hometown dealership and would welcome the opportunity to earn your business in the future. If you would like to revisit the numbers or discuss anything further, please feel free to reach out directly. Thank you again for your feedback.

Mar 24, 2026 -

rlarence55 responded

Your fees were double of what I obtained and your initial low ball attempt on my trade totally turned me off from earning my business. Yes you did come on the trade value shy $1500 which you then threw in the tax savings difference which I obtained even more tax savings with the offer from the dealer I purchased from. Not to worry as I previously purchased from Posner Park dealer and also you, by will never return again not recommend to anyone

February 28, 2026

Alex is very knowledgeable and helpful. When I took my Alpha in for repair everyone was very nice and the repair was done very quickly! More

by skmarble49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
February 20, 2026

My recent experience with this dealership was the same as it always has been, excellent! They were very courteous and professional. I was kept informed of work that needed done as well as the status of the More

by Cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Prindiville, Service Advisor
February 08, 2026

The dealership made this transaction smooth and effortless. I would come back here. Got a truck at a fair price. More

by Badtruck109
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phil Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2026

Thank you for helping with my oil change! Great service and accommodating my schedule too! More

by mike.dodd55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2025

My 17 year old daughter Had an appointment for an oil change...was there for 1 and half hours..... More

by jesussaenz8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Harrison
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2025

Have bought 3 cars and use them for service. Worth the drive from Lakeland (or Tampa/Orlando) to use dealer that is old school, no high pressure sales and takes care of the customer. More

by AcuraMDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2025

Their service is excellent right on time time. I would recommend my friend for this dealership . More

by Amitapatel9455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2025

My Service Advisor kept me well informed about the progress of my repair. The technician was knowledgeable and provided options for the repair. More

by BASSNGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Robertson, unknown technician
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