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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
368 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 368 reviews
April 13, 2024
I bought a used Jeep Renegade. I was told it would have a 3 month warranty. I called and had my jeep back in on March 23rd. There was an issue with the blue tooth, rattling noise f I was told it would have a 3 month warranty. I called and had my jeep back in on March 23rd. There was an issue with the blue tooth, rattling noise from the rear view mirror, the black button on passenger side wasn't working.and needed the day light bulb that needed to be changed. I didn't get it back u til April 10th. Guess what I called them back on the 11th because my passenger window was not rolling back up and it was whistling. I was told the warranty didn't cover the windows. I was a mean and I'll admit that. However I already paid a car payment and basically have to get my window fix out of my pocket? More
by april40moody
Employees Worked With
Do not see the employee
Helpful April 02, 2024
Great and quick service. Prices were good too. Will be back to this dealership in the future. Prices were good too. Will be back to this dealership in the future. More
by Ncis863
Employees Worked With
March 28, 2024
I was greeted by friendly professional service writer. She explained the oil change program that I was able to sign up for. The mechanic had forgotten to plug my insurance device back into the OBD until I She explained the oil change program that I was able to sign up for. The mechanic had forgotten to plug my insurance device back into the OBD until I brought it to their attention. Also hadn’t set my oil change reset back but I was able to figure it out. More
by Djb
Employees Worked With
Don’t remember her name
March 13, 2024
7 WEEKS. They have had my Jeep in for service for 7 WEEKS. Went in January 29th. Completely unresponsive when I try to get more info. Lifetime warranty....som They have had my Jeep in for service for 7 WEEKS. Went in January 29th. Completely unresponsive when I try to get more info. Lifetime warranty....someone submitted the paperwork incorrectly. Service managers, both old and new, of zero help. Informed the new one I would be in to pick a loaner (that I am entitled to) within the hour. One of the salesman walked.us to his office area and let him know we were there. 15 MINUTES LATER he decides to come out of the office. No apology, no explanation, no further information. That was on Feb 26th. Contacted the dealer principal. Said he would get more info and call me back. Guess what?? NO RESPONSE. On March 6th, I am finally told it was resubmitted correctly, but now they want records.from previous dealer service. They have a VIN number and all systems that can see work. But no, I have to now contact the previous dealers from my previous state and get more paperwork....sure, let me do your job for you. Sent paperwork electronically on Mar 7th....STILL NOTHING. I have no words. I'm now contacting Jeep directly. NEVER AGAIN. More
by Kimberly
Employees Worked With
Other Employees :
Alex Mahalek-Dealer principal, both service managers
March 09, 2024
We had a deal done on a 23 Jeep Gladiator Rubicon from another dealer and something told me to make one more phone call and thank goodness I did as our sales rep Luis Alvarez went above and beyond to try another dealer and something told me to make one more phone call and thank goodness I did as our sales rep Luis Alvarez went above and beyond to try to beat the deal we had to get us the 23 Gladiator Mojave we truly wanted. We live in North Florida and were heading down to Orlando a four-hour drive one way to get the Rubicon when we got a call from Todd Lyons one of the sales managers with the numbers we needed to drive the extra hour to get the Mojave from Winter Haven Dodge/Jeep. We were able to get Luis all the docs needed on the ride down to get us in and out when we arrived later that evening. We arrived to Luis and MJ our finance mgr waiting on us by Pebbles and yes we name our vehicle daughters lol. They made sure we were taken care of from start to finish of the delivery process. We left heading home and got a call from Luis right after we left asking if we could come back to get a 50" TV as an added bonus and we couldn't get back there soon enough lol. We SOOOOOO appreciate Luis and Todd for putting this deal together and will give them the final shot on any of our future vehicle needs as well as referring family/friends. We would definitely recommend that you give them the final shot to earn your business as will not be disappointed!!! More
by tidefans33
February 18, 2024
As the Jeep dealer closest to my home they make it easy to service my Jeep. to service my Jeep. More
by Jeep Jeff
Employees Worked With
January 20, 2024
The worst dealership I have ever dealt with. All they cared about was making the sale.I wouldn't recommend them to my worst enemy. All they cared about was making the sale.I wouldn't recommend them to my worst enemy. More
by Djock67
January 10, 2024
Very Very poor customer service. Worst dealership I have ever been too. Would not listen to my concern. They would not even honor warranty on an item that was plainly listed on th Worst dealership I have ever been too. Would not listen to my concern. They would not even honor warranty on an item that was plainly listed on the build sheet and the official window sticker. Will NOT ever go back there again. If you want to save yourself heart ache and misery, avoid this dealership. Service manager was the rudest I have seen. More
by RhinoPlay
Employees Worked With
no longer there
January 09, 2024
Did not keep their word showed lack of interest they my needs don’t trust them should have walked out needs don’t trust them should have walked out More
by Lfc90
Employees Worked With
