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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
394 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 394 reviews
September 25, 2014
Needs Customer Service Classes Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue and found that the National Highway Saftey board started an investigation in 2012 due to the many complaints of the same issue, the NHTSB did not force a recall as Chrysler stated they would start a customer Satifaction campain to fix the issue. Chrysler also put out a sevice bullitin to all dealerships that there was a software update needed. Winter Haven Chrysler completly ignored my findings and was quite rude about the situation, they also claimed to know nothing about what I was talking about. They recommended replacing some parts and over the phone my quote was $340.00, I reluctantly told them to do it. WHEN I arrived at the dealership, the price had jumped to $430.00 and the explination was taxes, people I can add, taxes should not have been 90.00. Frustrated and not wanting to go to jail that day, I left. I would be very cautious of this dealerships practices. More
by justics
Employees Worked With
Ken
September 01, 2014
Owner First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. My tires were not checked for air. Had to fill while on vacation. Was charged $135 for tire rotation! Was charged for alignment but didn't get! Way too expensive! I'm not happy with service! More
by Renegadebub
Employees Worked With
Juan.
August 09, 2014
Service on car Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bi Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bill Christiansen More
by BRAY4
Employees Worked With
Juan M Monje
July 25, 2014
Very friendly , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of servic , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of service being done. More
by John Bartlett
Employees Worked With
Richard Graves
July 24, 2014
Pushy Sales, Dont stand behind factory warranty. Bought a 13 Dodge Dart from them, paid for it in cash. They were over pushy and I felt like it was get in get out. It made me feel unwanted and made m Bought a 13 Dodge Dart from them, paid for it in cash. They were over pushy and I felt like it was get in get out. It made me feel unwanted and made me sour on the entire Dodge brand. Also My Aunt and Uncle who bought several dodges from them, did shotty work on their truck. two times, one while under warranty. More
by Ryan863
Employees Worked With
Redd Harrell
July 21, 2014
Great Experience - Thank You! My check Engine light came on. Even though I purchased the vehicle elsewhere, it was still under warranty so I brought it to DCJR of Winter Haven. My check Engine light came on. Even though I purchased the vehicle elsewhere, it was still under warranty so I brought it to DCJR of Winter Haven. They checked out the problem, told me the solution, and documented the issue that the selling dealer caused. Great Service. Juan let me know what the upcoming maintenance is that will be needed, and thanked me for my patience and selecting them to service my truck. I have to be honest here... everything was great! Love my truck! More
by jppatrick
Employees Worked With
Juan
June 22, 2014
not a fast service center I called before I came in to see if they were busy to get an oil change. the lady said we don't schedule appointments for oil changes. I walked in ar I called before I came in to see if they were busy to get an oil change. the lady said we don't schedule appointments for oil changes. I walked in around 1:30 Thursday 6/19/14 I talked to two people in the first five minutes of getting there they asked me what I needed and I said an oil change then he walked off to the service area and never came back. The second guy came and asked if I've been helped I told him I was waiting on the guy to come back and never did so he walked off. Then an old guy asked me what I was waiting for I told him well he said I can't help you. Richard took two phone calls instead of helping the person standing in front of him by that time another guy walks in and Richard helps him. While all of this is going on there are about 6 managers having a training they can see me and know that I'm there.finally Juan came and helped me after their meeting was over and I've waited a half hour just for some to take my keys.i spent about 2 hours there just for a simple oil change.its not an express lane at cdjofwh. I will definitely not be back for a service or buying a car. More
by jpr2006
Employees Worked With
richard, Juan, three other people, Richard Graves
June 09, 2014
Great experience We have purchased several vehicles from this dealership over the years and have been very pleased with the high quality service received. The staff is We have purchased several vehicles from this dealership over the years and have been very pleased with the high quality service received. The staff is very friendly and ready to assist to ensure that the customer is happy and needs are met. More
by jameshammond
Employees Worked With
Jeff Rogers, Steve Knope, Richard Graves
April 19, 2014
Sale process went okay. Things went downhill afterwards After the car was purchased and brought home some defects caused by the detail department were found in the paint. Made the 50 mile trip back to the d After the car was purchased and brought home some defects caused by the detail department were found in the paint. Made the 50 mile trip back to the dealership the next day to have a part installed that we paid for and to bring to their attention the paint damage. Never once did a manager come talk to me nor was I offered a loaner car or a bottle of water while I was there for over 8 hours. Around 4 o'clock I got sent out to get a detail quote so they could cut me a check and it was raining that day so most detailers weren't working. After driving back and forth over 50 miles I finally found one and got a written estimate and got back to the dealership just in time for everyone that could write the check to go home leaving me with no choice but to make the 100 mile round-trip the next day. While trying to get them to fill my tank up my salesman was clearly heard in the office cussing about me. It's not like we stole this car from the dealer, we had a written quote from Lakeland Chrysler Jeep Dodge showing they'd sell us the same car for $29,615 if they could dealer trade to get one or order us one. We paid a couple grand more than that number so there was plenty of money in the deal for the dealership. Still, my biggest problem, with all the dealerships I've worked at and bought cars from I have NEVER seen a manager not approach a customer in a situation like this. This was unreal. More
by Rml0301
February 19, 2014
I brought my 2001 Dodge Ram Diesel in due to a problem where the headlights would turn on while the truck was parked and unattended. The service department said the wiring was not standard and they couldn where the headlights would turn on while the truck was parked and unattended. The service department said the wiring was not standard and they couldn't solve the problem. However they indicated that I had a leak where the diesel was dripping on my starter. They said the solution was to replace a diesel pump at the cost of over $1,000.00 dollars. They charged me $58.00 for the diagnosis. I took the Dodge to a friend who corrected both problems at a cost of only $150.00 which included changing out the turn signal and headlight dimmer. The Drip was caused by a hose that just needed to be tightened, which the mechanic found by just looking under the vehicle. I don't feel well taken care of by the mechanic who charged me for that diagnosis. Tom Evans More
by MICHASISTER
Employees Worked With
UNKNOWN NAME
