Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

WoodWorks by Ron Mari/Van Maintenance Check Engine light came on /I called Stephanie , My service adviser,she told me to bring it in next morning first thing. As usual I showed up at 7;30 Check Engine light came on /I called Stephanie , My service adviser,she told me to bring it in next morning first thing. As usual I showed up at 7;30 AM ,Stephanie checked me in and got my van to Tommy the sprinter tech first at 8;00. Tommy diagnosed the problem, a warranty covered issue ,Stephanie ordered my parts , Tommy told me it was safe to drive and I was out back to work before 9:00 AM. Three days later Donna called me that my parts were in and I Scheduled a date for the repair. I've been having all my repairs done at Dodge Chrysler of Winter Haven since 2005. I'm in early if I need a ride back to my shop I get it,if The van needs to stay over night I get a rental and the team gets me back to work asap. I can't say enough about the team , Stephanie , Donna & Tommy ,the mechanic. I can trust that my business vehicle is in good hands! Thank You for all the good work! More

I felt like an annoyance Poor customer service and required multiple trips to get warranty repair. Worst customer service I have had for warranty service. I interrupted lun Poor customer service and required multiple trips to get warranty repair. Worst customer service I have had for warranty service. I interrupted lunch when they were open. Was quickly assessed and told the warranty part would be ordered. I asked if she wanted my name and she opened the computer and then took my information. I suspected she did not have the part identified and when I returned weeks later (no call back) the wrong part was received. Back again later and finally the seal was installed. More

RAM 3500 Repair I had an issue arise with my 2015 RAM 3500 while I was driving from Indiana to Florida. The message on the the dash indicated that the ETC (Electronic I had an issue arise with my 2015 RAM 3500 while I was driving from Indiana to Florida. The message on the the dash indicated that the ETC (Electronic Throttle Control) was malfunctioning. The problem cause my truck to stall out 4 times, as i nursed it to my destination. Once back in Florida, I called Dodge Chrysler Jeep RAM of Winter Haven at 8AM Monday morning to schedule an appointment. They got me in the same day, diagnosed the problem, and got the parts on the way. My service advisor, Stephanie, kept me informed every step of the way. They kept the cost of repair as reasonable as they could, while still getting my truck back on the road as soon as possible. I would highly recommend them for expert service. Thank you, everyone at DCJR of Winter Haven! Kevin Carver, Auburndale, Fl. More

wonderful and so helpful Went in to get an oil change and was having trouble with my radio features and I had Jason as my service advisor. He is really Great. He answered all Went in to get an oil change and was having trouble with my radio features and I had Jason as my service advisor. He is really Great. He answered all of my questions. was a great help. He even had us bring the SUV back so we could get to the bottom of the problem. Bought myJourney this and will be back to get my next one there. More

Very Professional and Personable Very honest explained and showed me the problem with my truck, fixed it same day. Great mechanic to and great parts department . Thanks very much Very honest explained and showed me the problem with my truck, fixed it same day. Great mechanic to and great parts department . Thanks very much More

wonderful experience Had a great experience as usual. Stephanie got me in for a oil change and I was out of there within an hour. She was friendly and very professional. Had a great experience as usual. Stephanie got me in for a oil change and I was out of there within an hour. She was friendly and very professional. Will be back soon. Highly recommend the service department. More

2012 Dodge Challenger Excellent service and a great staff. I was kept up to date with the status of my car. It would be great if we got a veteran discount. Excellent service and a great staff. I was kept up to date with the status of my car. It would be great if we got a veteran discount. More

great service got our car fixed real fast,with a appointment. fast service andfixed in one day.real happy with the service.with onle one car to drive they fixed it got our car fixed real fast,with a appointment. fast service andfixed in one day.real happy with the service.with onle one car to drive they fixed it fast. More

The Service Dept ROCKED it! I would like to start by saying; this dealer went above and beyond, to take care of my van and me as a person. I cannot lie, I was very hesitant to I would like to start by saying; this dealer went above and beyond, to take care of my van and me as a person. I cannot lie, I was very hesitant to go to Winter Haven Dodge after really (and I mean really bad experiences at Posner Lake Wales and Posner Park CDJ) However, a friend kept telling me that they are nothing like that. The owner runs a tight ship and you need to try them. So I did, and let me tell you the owner (I believe his name is Mike) really, does run a different operation and this dealer is nothing like the other Posner Dealerships. When I arrived, I did not have an appointment but wanted them to hear the issue I was having when the van was acting up in the moment. The service agent Stephanie was great; she recommended and sent an actual tech out who pinpointed the issue. Immediately Stephanie set me up for an appointment 2 days later where I dropped my van, they drove me to work. picked me up, and then provided me a loaner! They were able to fix my vans AC, and worked with me on a great deal for some additional maintenance that I needed based on my mileage. I want to stress, that I have had some bad experiences with dealers in Central Florida, from Lakeland to Kissimmee and did not think I would find a good service dealer. I can tell you now, if you had the same experience as me, I recommend that you go see Winter Haven Dodge! The service team rocks! You will not be disappointed and they really do an AMAZING Job! More

Great Communication! Thanks Stephanie for listening to us tell you about our problem first off. So many times we the vehicle owners aren't heard. Well done! Second for tak Thanks Stephanie for listening to us tell you about our problem first off. So many times we the vehicle owners aren't heard. Well done! Second for taking the time to ACURATELY COMMUNICATE with us about or in service vehicle. Third and foremost Thank You for sharing with us the truths about the mechanics and our van, Even when it could have went wrong! (We are glad to know that the mechanic is well) Integrity is never gained, It is LEARNED! Well Done! More