Dodge of Burnsville

Window falling off on 2017 Dodge Ram - multiple times ! I WILL NEVER BUY A DODGE RAM TRUCK AGAIN ! I have a 2017 Ram that has had the drivers window fall off the track (4) times and it seems like it is hap I WILL NEVER BUY A DODGE RAM TRUCK AGAIN ! I have a 2017 Ram that has had the drivers window fall off the track (4) times and it seems like it is happening again. I bought the truck and have had it serviced at Burnsville Dodge and I don't know if it is a design issue or the quality of the service, and I really don't care. I have had (11) trucks and have never had this happen to one of them. When I complained, they said "buy a 2019, they are much improved !" Then I spoke to a guy at the gas station with a 2019 Ram, and it had happened to him too ! Fool me once....... More

Very satisfied with Jerry's handling of our service problem. I had a service problem that required the vehicle to be there for 5 days while a part was being sent from Detroit. Instead of leaving me without tran I had a service problem that required the vehicle to be there for 5 days while a part was being sent from Detroit. Instead of leaving me without transportation he arranged for a loaner without charge. At all times he was politely and patiently willing to explain what was wrong , what needed to be done, and what cost and time could be expected. He kept me and my son updated on the progress. We were both very pleased with his courtesy and service. More

great ( we leased from him before). So we went in to get something different .We went in for what we wanted he listened and delivered.Great job. ( we leased from him before). So we went in to get something different .We went in for what we wanted he listened and delivered.Great job. More

Don't buy from dodge of Burnsville I bought a truck from dodge of Burnsville, and I've never felt so mad about about being taken advantage of. First off the Ram card is a joke! The d I bought a truck from dodge of Burnsville, and I've never felt so mad about about being taken advantage of. First off the Ram card is a joke! The dealer signs you up for it so you don't have to come up with a down payment. I received the card in the mail 14 days later to find out the card has an interest rate of 21%. So with my down payment and accessories, the payment for the card is $517 plus a truck payment of $520.. $1037 a month, thanks DOB 🖕 Second, they told me the accessories were only $1017. With the finance lady I found out they lied and the accessories were $2017 and were already on the truck. At this point I had already been there for over 6 hour (with an appointment), so I chose not to have them remove the accessories, and get bent over for another $1000. They got a sale, and I got a sore ass. More

SAYME It is a good place to buy your car...TAB help me when I bought mine, he is Sales representative was very kind patient and helpful until the last minu It is a good place to buy your car...TAB help me when I bought mine, he is Sales representative was very kind patient and helpful until the last minute I really appreciate your help. More

Outstanding service and customer care! Outstanding service! Whitesville Dodge and Burnsville Dodge set the example for technical proficiency and (more importantly) customer care. This is a Outstanding service! Whitesville Dodge and Burnsville Dodge set the example for technical proficiency and (more importantly) customer care. This is a somewhat long story (complete with adversity, a surprise twist and a happy ending) but I urge anyone who is looking for an excellent Dealership to read it. My wife and I set out on a two month trip in our Winnebago Trend motorhome built on a Dodge Promaster chassis and about a week into the trip it started running rough. Then it got really rough and we got a Check Engine code of “Cylinder Misfire”. From Kentucky to Minnesota, I called about a dozen Dodge Dealers asking if they could just take a look at the problem and tell me if I was damaging my engine. All of them either said they didn’t work on Promasters or they had no service openings for a couple of weeks. When we stopped in Preston Minnesota for a couple of days I emailed Whitewater Dodge, described the problem, and asked if they could take a look at it. Literally within minutes, I got a phone call from their General Manager, Erik Fisher. He said they were a new dealership, still in a temporary facility during construction, but that he would have a mechanic look at the problem at 9 AM on Monday morning. We showed up, and he did as promised. The mechanic looked at the problem and said that unfortunately they didn’t have the equipment in the temporary facility to address it, but that they had called Mike Nieson Service Manager at Burnsville Dodge (who is fully equipped to work on Promasters) and they would fit us in to take a look at it if we went there. This was about 100 miles away, but these were the first people who would even try to help us, so we drove up there. Whitewater Dodge did not charge us a dime for their time and help. When we got there, their Promaster mechanic had a break and was able to immediately take our vehicle for a test drive. Mark, our Service Lead, got me, my wife and our two dogs settled in their customer lounge where we expected to spend the day, and we started looking for local motels. In about an hour, Mark came back and told us that their Promaster mechanic, with just a test drive, had determined that it was not a cylinder problem, but that our front axle was failing and shaking the engine to the point where a misfire was occurring (thus the rough ride)! All I could say to Mark was “You guys are wizards!” Then he told me that they actually had the axle assembly in stock, the mechanic was installing it, and it was covered under warranty! By mid-afternoon he was handing us our keys back, with no charge, having fixed a problem that was ruining our trip. Over fifty years ago I swore to never tell a lie, and I assure you that this is exactly how things happened. I have never had any interaction with these people other than as described here. If you are ever travelling through Minnesota or live in this area, and need a Dodge dealer, then I ask you to give these guys your business. Behavior such as theirs should be encouraged! More

Great place to buy a new truck! Tab Shah is great to work with. Dealership has a big selection of vehicles. And if the truck you want doesn't have the options you want. They can help Tab Shah is great to work with. Dealership has a big selection of vehicles. And if the truck you want doesn't have the options you want. They can help you order them. Love my new truck! More

Perfect for car sales Malcolm was great in helping me in getting the truck that I wanted. Now I have bought cars and trucks from different dealerships all over MN and all h Malcolm was great in helping me in getting the truck that I wanted. Now I have bought cars and trucks from different dealerships all over MN and all have the same types of salesmen-overly pushy, get it done today type of mentality. Malcolm was very low key and LISTENED to what I was looking for and didn't try to substitute some other vehicle to meet a sales quota. We test drove a couple of different styles of trucks, but overall the one I wanted was at different dealership. So he worked at getting that truck. It took a day, but he came thru. This is the first time that I have been very happy with truck buying experience and felt like I got a good deal and not ripped off. More

Horrible experience and products Horrible Experience! Terrible Customer service and products. Sold me a 2018 vehicle with a recall on it and lied about completing the pre inspection. Horrible Experience! Terrible Customer service and products. Sold me a 2018 vehicle with a recall on it and lied about completing the pre inspection. Failed to inform us until vehicle broke down the very next day with wife and small children in it. Found out from service department about recall and no inspection. After three weeks of waiting to be repaired, dealership had no interest in trying to help out or make it a better experience. More