Doenges Toyota

I’m only giving it 1 star because the only thing they did right was my oil change. I needed new tires. I went to Doenges in May of 2019. I was told multiple times by their front service cashier, Olivia, that right was my oil change. I needed new tires. I went to Doenges in May of 2019. I was told multiple times by their front service cashier, Olivia, that these exact tires were covered by road hazard warranty. And she AGAIN told me this when I was getting in my car to leave with the four new tires on my car. She also told me that as long as I went to Doenges it would be covered. Fastforward to today, March 13 of 2020. My tire is needing to be aired up twice a week. I go to Doenges after I get off work. I just wanted them to patch my tire. ONLY to find out that there are MULTIPLE small holes in it and they’re not able to patch, or fix it. They REFUSED. They gave me a price for ONE new tire instead. When I asked about my warranty they couldn’t even pull up my receipt from the sale of the tires. They only were able to look at the part with the part Humber, as I’m told by Megan and Rich. Now I’m doing to have to buy ANOTHER tire for my car when the new tires are still NEW! IM FURIOUS! But don’t take into account the fact that I was TOLD that I had the warranty before I drove off their lot. And now they’re saying that they didn’t get my tires from a Toyota supplier and only Toyota vendor supplied tires are covered . I’m outraged, beyond livid. I will NEVER go back to Doenges. You have literally lost a customer. First of all, honesty is best. And if you can’t honor what you tell customers what makes us think that you’re being honest with your work? I will not be recommending this Toyota to anyone. Also, I have family who work in multiple Toyotas. So there’s that. I will be taking my car and my business elsewhere. What. A. Disgrace. You’re establishment is the worst and I hope many people see this and help them turn away from your business. Honestly, don’t trust this Toyota. Seriously. More

fast service , came in on a Saturday and the wait in the waiting room clean and was a pleasant experience. I will come back again. , came in on a Saturday and the wait in the waiting room clean and was a pleasant experience. I will come back again. More

Tire rotation She noticed all I needed was tire rotation. Always great service here. In/out quickly. Olivia was helpful and a pleasure to work with -- very cheery She noticed all I needed was tire rotation. Always great service here. In/out quickly. Olivia was helpful and a pleasure to work with -- very cheery for 0700hrs :) More

25K Mile Maintenance Primary maintenance item was tire rotation, but a thorough checks of the vehicle was also provided, all in a timely manner as I waited for the vehicle Primary maintenance item was tire rotation, but a thorough checks of the vehicle was also provided, all in a timely manner as I waited for the vehicle. Also appreciated the, personable service rep, Olivia, and the comfortable waiting area with TV, coffee, donuts, and good magazines. More

Service Department Great friendly service. Prompt service, through check up of all fluids, tire rotation, oil change. Clean waiting room with refreshments. Fast servic Great friendly service. Prompt service, through check up of all fluids, tire rotation, oil change. Clean waiting room with refreshments. Fast service and turn around. More

Oil change was great! The staff did a great job of getting me in and out with my oil change recently. They greeted me cheerfully and reviewed the systems of my car and let The staff did a great job of getting me in and out with my oil change recently. They greeted me cheerfully and reviewed the systems of my car and let me know if there were any problems or concerns. Appreciate Doenges Toyota for their care my vehicle and me. More

Service call This dealership provides great service with superior friendliness and courtesy! Olivia was extremely friendly and helpful. Service was done promptly This dealership provides great service with superior friendliness and courtesy! Olivia was extremely friendly and helpful. Service was done promptly and efficiently with minimal wait time. More

Oil Change and Recall We made an appointment to have both of these issues taken care of and they had the oil change in less than 45 minutes and the recalls were done very p We made an appointment to have both of these issues taken care of and they had the oil change in less than 45 minutes and the recalls were done very promptly also. It was nice that we did not have to spend a lot of time waiting to have the issues done. More

Great service! I appreciate receiving quality work in a timely manner, nor do I feel I am being taken advantage of. An added benefit that is a huge plus for me is al I appreciate receiving quality work in a timely manner, nor do I feel I am being taken advantage of. An added benefit that is a huge plus for me is all they do to accommodate my busy multitasking lifestyle!! Thank You Bartlesville Doenges Toyota! More

Great service I was able to set up an appointment online for a tire rotation. The online system offered different service times based upon whether or not I was sta I was able to set up an appointment online for a tire rotation. The online system offered different service times based upon whether or not I was staying at the dealership or dropping the car off to be picked up later. I was greeted promptly when I arrived and was made comfortable in the waiting area. My car was completed by the time that was promised. This experience has been consistent each and every time that I have serviced my vehicle including the very thorough 40,000 mile checkup More