Mike Smith Chrysler Jeep Dodge - Service Center

3 weeks and Counting 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodg 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodges Powertrain warranty. I have left many many voicemails and have not received one call back, I have emailed and haven’t received a response. Left voicemails with not only the Service Manager Mr Williams but also with the general manager of this location, again neither called back. When they don’t “drop my call” during hold times waiting to speak with someone, they tell me my car has been pushed back due to high volumes of customers. I’ve asked for a loaner car while I’m waiting for my car to be serviced and was denied, and told that the labor hours to fix my car (4 hours) didn’t qualify me for a loaner. I explained to them I was out of town when my car broke down and I live an hour and a half away, and this is my only means of transportation. When I was able to get a ride to this location, I was told I could wait and try to speak with a manager but they probably weren’t going to see me that day. After I spent some time waiting, I decided to leave. I am still waiting for a call back. 3 weeks later, still without a vehicle and no one can tell me when they will even look at my car for repairs. I am frustrated, angry, and at a loss at this time, I write this review because I wouldn’t want another person to have to be in such a situation that he/she is literally stranded with no vehicle due to poor management and/poor customer care. More

Fast and nice to deal with Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. More

Mike Smith Dodge service Very professional staff. Got my vehicle repaired in a timely manner. Shuttle service very helpful. Will be going back in the future. Definitely Very professional staff. Got my vehicle repaired in a timely manner. Shuttle service very helpful. Will be going back in the future. Definitely. Would highly recommend! More

went for an oil change I made an appointment on the advise of service department. I arrived at 9:00 . They did not take my truck back to change the oil until almost 10:30 I made an appointment on the advise of service department. I arrived at 9:00 . They did not take my truck back to change the oil until almost 10:30 . But other than that they did a good job. Staff was very friendly and helpful. I will use them again More

Great !!!!! The visit was pleasant and very helpful .Miss Laura her my concerns , And was very pleasant to work with. Miss Laura Heard my request on my vehicle , The visit was pleasant and very helpful .Miss Laura her my concerns , And was very pleasant to work with. Miss Laura Heard my request on my vehicle ,she informed me of what was gonna happen, and made my visit pleasant. I will always go back to Mike Smith because of Miss Laura. More

Truck Courteous and prompt service after a lengthy and very unsatisfactory visit to Mid County Dodge they sent vehicle to Mike Smith. The service departmen Courteous and prompt service after a lengthy and very unsatisfactory visit to Mid County Dodge they sent vehicle to Mike Smith. The service department at Mike Smith were very prompt and courteous answering all questions and taking care of the problem. More

Water leak in brake light Got to dealership early and was seen right away. The service was great and completed in a reasonable time. Service advisor was very friendly and court Got to dealership early and was seen right away. The service was great and completed in a reasonable time. Service advisor was very friendly and courteous. More

Oil change service Mike Smith Chrysler Dodge Jeep got me in an out in one hour on Saturday my service writer was very attentive I had an appointment they got me in on ti Mike Smith Chrysler Dodge Jeep got me in an out in one hour on Saturday my service writer was very attentive I had an appointment they got me in on time and out in an hour I am very satisfied with the service and the price More

Very professional service guy Very nice people. Short wait. Coffee machine was great. Checked everything on my car. Made me feel safe taking it on a long drive with my expecting Very nice people. Short wait. Coffee machine was great. Checked everything on my car. Made me feel safe taking it on a long drive with my expecting daughter. More

Friendly and dependable Even though I've now moved to Cypress, TX, It is my plan to make the two hour drive back to Beaumont, to have my car serviced. They know my vehicle an Even though I've now moved to Cypress, TX, It is my plan to make the two hour drive back to Beaumont, to have my car serviced. They know my vehicle and I know I can trust them to keep in as good condition as it was when I purchased it. More