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Doggett Ford
Houston, TX
428 Reviews
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Helpful March 20, 2024
Very Happy with my Car Purchase! ! Shout out to Carl Robbins in Sales for going the extra mile, making sure I was taken care of and happy with my purchase!!! Highly recommend this D ! Shout out to Carl Robbins in Sales for going the extra mile, making sure I was taken care of and happy with my purchase!!! Highly recommend this Dealership!! More
by colleenllott
Employees Worked With
Carl Robbins and Justin Watson
February 07, 2024
I bought two expensive cars from Doggett ford. Second car I bought was Mustang Mach E Premium, during that time I also purchased extended warranty. In A week or 10 days I asked them to cancel m Second car I bought was Mustang Mach E Premium, during that time I also purchased extended warranty. In A week or 10 days I asked them to cancel my warranty and they did it. I have waited for a while and ask them where was the refund then finance (Johnny)manager told me it takes 6-8 weeks, after 6 weeks I contacted again this time he told me it takes 6-10 weeks. After 10 weeks over I contacted again. He told me they have not received money from the warranty department. I asked him if there is a possibility to expedite the process each day there is also an interest for it, no answer and send him a couple of more messages no answer. I waited another week no answer. Today I called the ford credit I explained the situation then they gave me warranty department. Warranty department told me after they have received the cancelation form the next day(in 24 hours) they have refunded the money to the dealer. I am asking now what are you trying to do? Is it the way to appreciate who bought two cars from you? I bought Expedition Limited and Ford mustang Mach e Finally I do not recommend this dealer. There are lots of dealer in the town check the others. Second Review After my initial review, Tiffany Anderson emailed me stating, "Hi Mustafa, your warranty has been canceled, and you should expect to receive a refund check in the mail soon." However, on the same day, I received another email from her indicating, "Hi Mustafa, I just received word that the refund will be applied to the end of your loan." This inconsistent communication feels unprofessional, as it suggests they will effectively hold onto my money for the remaining six years of my loan term, resulting in continued interest payments for that duration. Consequently, I cannot recommend this dealer and suggest exploring other options first. More
by mtuncusa
Employees Worked With
Johnny, Tiffany Anderson
December 04, 2023
Move on to another dealership! Went in and spoke with sales associate Jon-Michael. There was an agreement on the price included tt&l. The total came to 54,601 so I came the follo Went in and spoke with sales associate Jon-Michael. There was an agreement on the price included tt&l. The total came to 54,601 so I came the following day with a cashier check for that amount. I called before I came back to make sure this was still all good. Ounce I got there he disappeared for 15min comes back with a print out and starts showing me the price breakdown. The total now was $60,623. Obviously that wasn’t what was discussed. we walked. HAVE EVERYTHING IN WRITING PRIOR OR THEY WILL SCREW YOU More
by footers.purr.0q
Employees Worked With
Jon-Michael
