Doggett Ford

Hospitable, cordial, professional, bought last two cars here From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Too From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Took my mustang in for oil change and tire rotation, and was greeted with a smile. Cochise wrote me up and got me started, met the man doing the maintenance and a couple other people in service, all were very pleasant and professional, even my salesman Mose came up and said Hi!, as did Woody. What a crew. Do not hesitate recommending this dealership to all my friends. Nobody there was without a smile. Thank you Lone Star Ford! More

Bought truck there and had service there Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised me. i will be back. More

Sunroof repair not completed The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and t The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and the service manager Mark Wheeler was great. He gave me a ride home since Enterprise was already closed. Unfortunately my experience after that was not so good. The rental Enterprise put me in was filthy. It was a Ford Focus. Stained seats, dusty inside, foggy speedometer gauges, smudges all over the glass, and a wet dog smell. The car seemed like it had been in a flood. Even though I drive a loaded full size truck this was what I was offered. I was stuck driving this for a week. My schedule prevented me from returning the car. I drive a nice truck for a reason. There are times I need to meet with vendors and we travel together for business. This vehicle prevented me from doing anything related to that. The service department was not much better. I did not get any type of follow up call from them. I called several times and left messages that did not get responses. When I did speak to someone they would provide a quick update such as "parts are on order' but not provide a definite completion date. I finally got the truck back a week later. It was raining heavily that day so I did not get to test out the roof much. Upon further inspection after leaving the dealership I noticed they failed to reinstall my sunroof windscreen that came with the truck. When I called back they explained that the tech had to break it to remove it. What?! Were they going to disclose this had I not figured it out?They told me they would order the part and let me know when it arrived. It has been more than a week and no calls. On top of everything I have to take more time away from work to return the truck since the sunroof "repair" has to be completed. Now my sunroof creaks and pops when I am driving. Also the sunshade struggles to close as if it is misaligned. This is unacceptable! I am approaching my 36,000 miles and the factory B2B warranty will run out. I do not have time to be without a truck for another week. I am forced to return to them to complete the job. Lets hope it gets done right this time. More

Outstanding! This dealship does it right. Having purchased quite a few new cars in my lifetime, I can honestly say I have never been treated so well. From A to Z t This dealship does it right. Having purchased quite a few new cars in my lifetime, I can honestly say I have never been treated so well. From A to Z these people never stumbled. I will definitely be back. More