Doggett Ford

I bought a 2019 Ford F150 King Ranch brand new on May 30th 2019 and about a year ago my key stopped working it would neither lock nor unlock my truck nothing. I asked a guy in service and he said it was 30th 2019 and about a year ago my key stopped working it would neither lock nor unlock my truck nothing. I asked a guy in service and he said it was not covered and would be $500 to repair. However yesterday I took my truck in for an oil change and a lady named Gwen in service was kind enough to double check for me without me even asking and it turns out it was covered I just needed to pay a $100 deductible. So my 5 start rating is for Gwen really the best person in service to deal with. The guy to her right is the one who gave me wrong information. More

We had a horrible experience at a different Ford dealership in the Houston area. We called doggett and we found leslie!! He was caring, listen to our needs, and worked hard to get us the deal we w dealership in the Houston area. We called doggett and we found leslie!! He was caring, listen to our needs, and worked hard to get us the deal we want. There was no back and forth on the numbers, we were right where we were comfortable! thank you Leslie and the doggett family. I highly recommend this young man. He is willing to make the deal work. Good luck Leslie, we will see you again for our future purchases. More

Dont waste your time! Just had the WORST experience EVER! We started off telling the sales rep what we were looking for. Low mileage, NO leather seats, $10k or under. What Just had the WORST experience EVER! We started off telling the sales rep what we were looking for. Low mileage, NO leather seats, $10k or under. What he showed us was.. leather interior, over 100k miles, or over $10k. We found a vehicle we liked a little over $10k that he said he could work the price. She is in school, and they said I would have to be the sole buyer. We decided to go ahead with it after speaking to the manager and working price/monthly payments. We were then given to another sales rep. I mentioned i was a REPEAT customer and had gotten a flyer in the mail of $500 off a purchase for being a repeat customer. He told me because i still had TWO (2) months left before my truck was paid off, it didn't apply to me. Which is 100% BS! The loan was going through the EXACT same company i have my present loan with on my truck. Have NEVER missed a payment and 2 months away from it being paid off. At first i was told i was approved. After talking to the second rep, i asked to talk to the manager again. Simply because he seemed the only competent one and we had already spoken and got numbers right where we were all happy. The rep seemed irritated, left the room, came back 2 minutes later and said i had been denied. SOOOoooo, after wasting 3 hours there, i decided to get on my financial page with my current lender. AMAZING... i was pre-approved for a $20k vehicle. PRE-APPROVED! Yet, according to Doggett, i was denied on a $10k vehicle through the SAME lender. WILL NEVER return, will NEVER recommend! Was a total waste of 3 hours with 2 incompetent sales associates. EDIT: Out of curiosity today, i decided to call WESTLAKE and find out WHY i would have been denied. I was told there hasnt been a loan application with my name since my truck loan years ago. In other words, i was completely LIED to and my loan application was never sent off. 2nd Edit: Went out today looking for another vehicle at a dealership nearby. Was BY AND FAR the best experience ive had buying a new vehicle. We got exactly the vehicle we wanted at a very fair price. The amazing part.. i was approved through THE SAME FINANCIAL COMPANY (WESTLAKE) THAT THESE PEOPLE SAID DENIED ME! And the new loan was more on the new vehicle. NEVER WASTE YOUR TIME WITH DEALERSHIP! More

No customer service after the buy I purchased a 2019 F350. My phone would not quit ringing before I purchased, but now they will not call me back. I have left 2 messages to the fina I purchased a 2019 F350. My phone would not quit ringing before I purchased, but now they will not call me back. I have left 2 messages to the finance manager with no response. I have called the main dealership number with no luck. I have texted my salesman with the same results. Please don't buy from these people. ZERO customer support! Sorry Sorry customer support. I will never by from them again. More

Terrible Service My regular dealership was Lone Star Ford, who was FANTASTIC! When Doggett bought out Lone Star they became "my dealership". The service was terrible . My regular dealership was Lone Star Ford, who was FANTASTIC! When Doggett bought out Lone Star they became "my dealership". The service was terrible ... they did an oil change and fixed a recall. My vehicle was totally messed up afterwards. When I called them, they were excessively rude and couldn't care less. They wanted to charge me to diagnose something they messed up! Seemed like a scam to me, and the typical "take advantage of the female". Don't waste your time with this unethical service department! More

Save yourself the trouble and do not buy pre owned vehicles from this dealership! It hasn’t even been a full month since I bought a vehicle from this dealer and I have already had to have had this veh vehicles from this dealership! It hasn’t even been a full month since I bought a vehicle from this dealer and I have already had to have had this vehicle towed to a shop and worked on. It has been to the shop on two separate occasions now both for completely different reasons. Take your business elsewhere, take your business where customer satisfaction, and dependability is guaranteed, I can tell you right now this is not the dealership that offers that. I’ll be close to $3,000 dollars in repairs on the vehicle I purchased from the dealer. The dealer has yet to respond to any of my inquiries, every time I have called to speak with some one at the dealer the line gets “disconnected”. Please folks I can’t stress enough do not give these people your hard earned money period. Their goal is not to sell you a reliable vehicle but to sell you anything they can make a profit off of. Do not support this dealership or they will continue their malpractices on anyone that comes their way. More

Terrible sales experience. Carl Chuddy quoted me a price initially (after informing him I had fleet code) that was higher than what was listed online, but quite a bit. This was Carl Chuddy quoted me a price initially (after informing him I had fleet code) that was higher than what was listed online, but quite a bit. This was a cash deal and should have been a quick easy transaction. We were told by one person at the dealership the vehicle had a few miles, and another that is has less than 100 miles. I arranged the transaction over email and phone and expected the vehicle to be ready when I got there. I was required to put a $500 hold on a credit card on a Thursday, and was scheduled to come in on Monday or Tuesday to pick it up. Later found out they took my card information but it was never processed. I arrived, was not even offered to be shown the vehicle. I was taken inside asked for the check and insurance card. He brought back a form for me to fill out. Then took me into the finance office. That transaction with what I thought was smooth. Came out to find the salesman talking with another salesman who was looking to leave that dealership to go to another. Carl told him that the sales manager was friends with the sales manager over there so it would probably get back pretty quick. And while the other dealership may pay more, they probably require more of their salespeople than what they are required at Doggett. They continued chatting it up right in front of us. Very unprofessional. Finally they broke it up. He asked if I wanted the vehicle washed. I asked how long it would take, he said at least 45 minute as there were 4 vehicles in front of ours. I told him not to worry about it, just bring it around. He left, we went outside and waited just over 30 minutes until he finally pulled it around. It was cleaned on the outside, but not necessarily on the inside. Took a look at the odometer at this point, while he was putting the license plate on. Mileage was actually nearing 500 miles. I pointed this out and he said it didn't matter for their purposes, and asked if I wanted him to change the paperwork. I said well doesn't the warranty begin at the mileage at purchase. He said yes and just shrugged his shoulders. Never at that point offered to go in and fix it. Proceeded to mention that Ford would be sending us a review and "for his family" would I leave a good one. I was never introduced to manager, service department, etc. What should have been a quick easy transaction, a straight cash deal. While he may not have made a huge profit on this one due to fleet pricing, there is still a level of professionalism that should be maintained. I left with the impression that Doggett could care less about their customers. We will not purchase any other vehicles from them. More

Awful service Ok I’m gonna start by saying I know I bought the car as is but for this car to break down on me 2 weeks later and for them to tell I bought a warranty Ok I’m gonna start by saying I know I bought the car as is but for this car to break down on me 2 weeks later and for them to tell I bought a warranty for a reason, it’s wrong. Where is the customer service aspect of this issue? I mean for a car to break down because you glued parts together it’s ok because I bought it as is? This is your fault not mine and it’s ridiculous I have to spend $250 on a Deductible to fix a car I haven’t even received my plates on. Worst dealer I’ve ever bought from and I would NOT recommend this place or the salesman Josh Ross. He’ll make you feel like he cares but then doesn’t answer the phone or doesn’t call you back. Go to any other dealer besides this one because money is more important than caring and doing their jobs. More

Mr. Craig Jones was AWESOME!!! Craig was so patient with me & never made me feel like he was just trying to get me to buy something. He made me feel like what I got out of the deal Craig was so patient with me & never made me feel like he was just trying to get me to buy something. He made me feel like what I got out of the deal was the most important. He never lost his patience & made sure I had EVERYTHING I needed. I can't wait until someone I know needs a car so I can send them directly to Craig. This guy did an A+ job. A+ customer service. I will buy from Craig again. More