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Doggett Nissan of Beaumont
Beaumont, TX
74 Reviews
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Showing 74 reviews
Helpful June 06, 2023
The young lady name is chasing that help me and also the lady in sales ask my question about my window the tint is peeling I still have a warranty lady in sales ask my question about my window the tint is peeling I still have a warranty More
by Diannacoleman60
Employees Worked With
Chasidy
June 03, 2023
Service department doesn’t have a clue. I was not greeted upon arrival for my appointment. I had to leave my car and wait in line for an employee to acknowledge I was there. I receive I was not greeted upon arrival for my appointment. I had to leave my car and wait in line for an employee to acknowledge I was there. I received a text asking for my ok to proceed with repairs to the car door latch, I responded to proceed. That was the only communication I received from the dealership. Around 3:30 in the afternoon I called to inquire about my car only to find out my car was staying overnight while the part was scheduled for the next day. I was furious, and asked why I was not contacted about this. The response was, well someone should have called you. There was no offer of a loaner car, something that is advertised on the website. The next morning I called again and was told the part had arrived but there were several other cars ahead of me. Afternoon now and I called again, I was told they were working on my car. 3:30 I called asking for a shuttle to the dealership so I could collect my car when repairs were done. I waited from 3:30 to 5:15 outside of my company. This dealership is 2 miles away from where I work. Upon arrival at the dealership I was so exhausted and so ready to go home. Only I could not because a connection was not made for the outside button to release the latch. It was fixed within 25 minutes. I spoke with the Service Manager who apologised several times. He asked if he could make it right and I told him the truth, in business, rarely do you get a second chance to make a good impression. I will not be returning to this dealership for service. The only way I would ever return is when I see the two star rating on yelp go to four stars, only then will you get my business again! More
by Tim evans
Employees Worked With
Issac, very nice fellow and Sabastian
March 17, 2023
Not at all pleased with Mike Smith Nissan service department. They have had my Rogue for an entire week and have not done anything. It was just in for routine maintenance and an axle boot replacement department. They have had my Rogue for an entire week and have not done anything. It was just in for routine maintenance and an axle boot replacement. The lack of communication is unacceptable. Only updates I got is when I have called to check. Now it is on the rack disassembled and I am forced to leave it till completion. I will not return to this service department and will share my experience with friends and family. More
by Gary
Employees Worked With
Anthony
November 18, 2022
My salesman Austin listened to my needs and provided several options for me to choose from. We were able to come to an agreement on a used truck and pricing. several options for me to choose from. We were able to come to an agreement on a used truck and pricing. More
by DPR.2020
Employees Worked With
Austin, Albert, Matt
October 02, 2022
Tracy of Mike Smith Nissan helped me tremendously replacing my aircon compressor. Professional and Courteous. She also helped me processing my warranty replacing my aircon compressor. Professional and Courteous. She also helped me processing my warranty More
by jam
Employees Worked With
Tracy Reynolds
October 08, 2021
Three years ago, I gave Mike Smith Nissan Service Center a glowing 5-STAR Review (see below). Today, I have to change my review to 1-STAR. Its not just because of today’s service, but its the principle a glowing 5-STAR Review (see below). Today, I have to change my review to 1-STAR. Its not just because of today’s service, but its the principle and lack of trust from the folks working in the service center. Today I went in and asked for my normal oil change and “free tire rotation”, that was part of the “free tire rotation for life” purchase of 4 new tires a few years back. Ms Dawn was very professional and courteous and my car was completed within 45 minutes (a record time for them). After driving away, I determined that my tires were not rotated by observing my “in dash tire pressure display” knowing that my front right tire was at 40lbs and my front left tire was at 36lbs before I went in and that these same air pressure readings were still displaying after I left their Center. I knew these air pressure readings as I had just inflated all 4 of my tires a day earlier and looked at the display and knew I would need to deflate my front right tire back down to 36 soon so it was in line with the other 3 tires. After getting home, I looked carefully at my dirty, brake dust filled rims and also noticed there were no finger print, smears, images, etc., indicating that anyone had removed, rotated and replaced any of these tires. I texted Ms. Dawn and let her know what I discovered and my disappointment level. She replied back and said she spoke with the service tech and said the tires were rotated according to him, but offered to rotate them again if I brought my car back in (which I did not do). It’s not the tires getting (or not getting) rotated that bothers me, it’s the principle of the whole situation. This same thing happened to me once before (due to my suspicions) where I actually numbered my tires with a sharpie before asking them to be rotated and after completion, I discovered they were not rotated. The Service Manager at the time offered me an apology and a free oil change/tire rotation (which I never took advantage of), if I would just give them another opportunity to service my vehicle again. I purchased my vehicle there at Mike Smith and have had virtually all of my oil changes and services performed on it for the past 6 years or so. When it comes to being able to trust a service center to do the right thing, I have lost my trust in them. I shouldn’t have to be the one wondering if what I ask for and pay for and what my ticket actually says was performed on my vehicle was actually done or not. Even though the tire rotation was “free”, it should of been done as the ticket says it was. It would be one thing if the Service Center was packed, busy, and they informed me that they could not get to it, but it was not. I arrived around 2:00 in the afternoon and there was only one other customer there, who actually arrived after I was sitting there. When my car was completed, Dawn failed to give me my complimentary “multi-point inspection” report which they normally go over with me before I check out and pay. I asked about it and Dawn said she would e-mail it to me the next day (which was really odd). Well the next day came and I texted Dawn about lunchtime asking about my report (which shows it was performed on my ticket). She never replied until I texted her again around 5:00pm, and her response was that she has already sent it to me. I replied letting her know that I never received it and also sent her my correct email address, just in case she didn’t have it correctly. I never received a response. I honestly don’t believe Mike Smith Service Center performed the multi-point inspection that shows on my ticket that it was done. What else are they hiding and failing to perform when they write it on the ticket as being “completed”? It’s all about honesty and trust and this Service Center has failed me. They have gone from my hero’s to zeros in a few short years. 3 Years ago, I wrote this: Great experience this morning at Mike Smith Nissan. I went in for an oil change, came out with a fabulous deal on 4 much needed new tires. Amber informed me on the "Buy 3, Get one For a Penny" Tire Sale, then sweetened the deal by informing me about their current $70.00 Free Rebate with the purchase of 4 tires and then she even handled the entire rebate form and faxed it in for me - she rocks!! These folks also have "the best" cappuccino/latte/coffee machine in SE Texas, free coffee and snacks for all customers! More
by Mark
Employees Worked With
Dawn Gonzales
September 25, 2021
Made an 11:00am appointment for oil change and tire rotation. Bad joke. The appointment is to check me in and then “there is at least a 2 hour wait”. Excuse me. You obviously do not understand the defi rotation. Bad joke. The appointment is to check me in and then “there is at least a 2 hour wait”. Excuse me. You obviously do not understand the definition of an appt. I asked “So I could have just driven in at 9:00 am and just waited with no appointment?” The answer was “unfortunately, yes”. What the heck! I have owned A Toyota, Honda, Jeep, Durango. Never have I ever waited over and hour for an oil change. It is now 1:09 and I am still waiting and my car has not been moved from where I parked it. Unacceptable! Nissan you can do better! Won’t be back More
by Jane
Employees Worked With
Don’t know
May 13, 2021
LESS THAN ONE RATING CHARGING ME $492.00 DIAGINOGOS AMD MAKE ME TAKE IT TO ANOTHER SHOP BECAUSE THEY THE PROPRER TOOLS TO REPAIR MY CAR. CLASSIC CHEVYORLOET WHY WOULD A NISSAN CAR AMD MAKE ME TAKE IT TO ANOTHER SHOP BECAUSE THEY THE PROPRER TOOLS TO REPAIR MY CAR. CLASSIC CHEVYORLOET WHY WOULD A NISSAN CAR HAVE TO GO CHEVY BODY SHOP TO BE REPAIR MAKES NO SENSE DOES IT More
by tri56784
Employees Worked With
LAURA
