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Dolan Dodge Ram FIAT

Reno, NV

4.0
609 Reviews

700 Kietzke Lane

Reno, NV

89502

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Showing 609 reviews

December 16, 2022

Travis did a good job of identifying what was & was not needed on my truck. He understands the value of customer service. More

by mcdrewrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Tebbe
Dec 19, 2022 -

Dolan Dodge Ram FIAT responded

We are pleased to hear this! Thank you for the kind review about Travis and our team here at Dolan Dodge Ram!

December 04, 2022

I like to go to the Dolan Dodge Dealership to service my 2006 Dodge Ram. My truck keeps goin & going because of them. Troy was very knowledgeable when explaining the services my truck was ready for. No pres More

by Pastime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Dec 04, 2022 -

Dolan Dodge Ram FIAT responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Troy and the Dolan Dodge Ram team. Drive safely, and we hope to see you back again down the road!

October 07, 2022

We are in our mid-70’s, traveling from California to Southern Az . When our truck had enough. We were literally stranded. Got the truck into Dolan Dodge, They gave us a fair trade…..but went waaaaay bey More

by Yumsmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Oct 10, 2022 -

Dolan Dodge Ram FIAT responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Dolan Dodge Ram team. Drive safely in your new truck and enjoy it! We are wishing you many happy miles down the road!

July 31, 2022

Had a lifter noise. Travis said 1 to 2 day minimum. Found out it was an exhaust manifold gasket, found one in a few hours. In & out in a day. I'm an out of towner. More

by Darrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Aug 01, 2022 -

Dolan Dodge Ram FIAT responded

Darrell–We are thrilled Travis was able to assist you so quickly during your recent service visit to Dolan Dodge Ram. Thank you for the 5-stars, and have a great day!

July 25, 2022

Fast and excellent service. My appointment was prompt and the technician was courteous and friendly. More

by jenndav5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Jul 25, 2022 -

Dolan Dodge Ram FIAT responded

Thanks so much for taking the time to give us your kudos. It means a lot that our commitment to our customers stood out to you! - Dolan Dodge Ram

July 05, 2022

Great customer service and considerate employees i am very pleased i chose Dolan Both experiences have been stellar More

by o9ravens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dietrich
Jul 05, 2022 -

o9ravens responded

Thank you

Jul 05, 2022 -

Dolan Dodge Ram FIAT responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Dolan Dodge Ram team. Drive safely, and we hope to see you back!

June 26, 2022

Travis was great to work with. Was responsive to calls and worked with me on getting my Ram fixed up More

by Jwc0503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
Jun 27, 2022 -

Dolan Dodge Ram FIAT responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Travis and the Dolan Dodge Ram team. Drive safely, and we hope to see you back!

June 01, 2022

A couple of items were stolen from our car while being serviced at this location, we called to talk to management, but they never called us back even once. If you have to use this dealership, then remov More

by Kobe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy
Jun 01, 2022 -

Dolan Dodge Ram FIAT responded

Kobe, we take reviews like seriously and sincerely apologize for not calling you back regarding these concerns. I will look into this immediately and reach out soon. I have also provided my direct contact information here. Thank you, Lucas Kunze - Service Manager - 775-433-6110

May 25, 2022

Costumer service can improve in so many areas. Communication is very poor. Not impressed and does not make us want to return or recommend. More

by Reviewer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy
May 26, 2022 -

Dolan Dodge Ram FIAT responded

I am disappointed to see that your experience has been anything less than stellar. If you are open to it, I hope you'll give me a call at your earliest convenience to discuss your visit in greater detail. Hopefully, we can turn this review into a positive one. Thank you for your feedback, Lucas Kunze - Service Manager - 775-433-6110

April 30, 2022

Would give a 5 but not receiving a 2nd key fob is a negative experience More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo
May 02, 2022 -

Dolan Dodge Ram FIAT responded

John - Thank you for reaching out. I apologize that you didn't receive a second key fob and am sorry you didn't have a five-star experience overall. If you would please give me a call, I would be happy to see what I can do to help. CJ Jimenez - Sales Manager - 775-433-6100

May 04, 2022 -

John responded

Well I telephoned CJ a couple days ago but was only able to leave a voicemail and never received any further communication back. I thought someone was attempting to make things right.

May 05, 2022 -

Dolan Dodge Ram FIAT responded

Hi John - I apologize that you have not heard back regarding your concerns. CJ has recently welcomed a new baby and is on paternity leave. I have been working on getting in touch with him because this name does not come up in our CRM or DMS. We are currently waiting on information back from CJ. If you would like to reach out to me in the meantime, I have provided my contact information here. Thank you, George Moran - General Sales Manager - 775-433-6140

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