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Dolan Lexus

Reno, NV

4.7
700 Reviews

7175 S Virginia St

Reno, NV

89511

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700 Reviews of Dolan Lexus

December 17, 2019

I had an appointment and it still took 45 minutes to drop off my car. I felt like a hostage. This was just for routine maintenance More

by Joy
Recommend Dealer
No
Employees Worked With
Chrispin
Jan 02, 2020 -

Dolan Lexus responded

Hi Joy - I'm so sorry for the delays in your check-in process. We certainly never want our guests to feel uncomfortable and I apologize. I'm going to look into what caused this hold-up so we can improve our processes. Thank you for posting this feedback. Brett Maxwell - Service Manager - 775-525-2601

December 14, 2019

Frank is always awesome and very accommodating!!! Always a pleasure! Ciera was good too. Excellent service!! I’ve been having my car serviced here for a while now because of Frank More

by vnlrg15
Recommend Dealer
Yes
Employees Worked With
Frank Casey and Ciera
Dec 16, 2019 -

Dolan Lexus responded

Thank you so much for coming back to Dolan Lexus! We are so happy that you can depend on Frank to take excellent care of you and your vehicle. Happy Holidays!

December 14, 2019

Always good people to work with. Art was great. I would like to have a guarantee loaner car in stead of first come first served More

by jrajacic
Recommend Dealer
Yes
Employees Worked With
Art, Ashton Carroll
Dec 16, 2019 -

Dolan Lexus responded

Thank you for writing us a great review! We appreciate your feedback and will take it into consideration moving forward. Have a wonderful week!

December 13, 2019

I’m not unhappy with Lexus except when I bring my car in I always have to wait 1/2 hour for an executive to help me. This is an something I’ll do much longer. More

by Jschaupp
Recommend Dealer
Yes
Employees Worked With
Julie helped me check out
Dec 13, 2019 -

Dolan Lexus responded

I'm sorry that we've kept you waiting. It's our goal to provide timely service for our guests and I'm going to share this feedback with my team so we can work on improving our process. If you'd like to discuss this further, please give me a call. I hope we have the chance to impress you in the future. Thank you, Brett Maxwell - Service Manager - 775-525-2601

December 12, 2019

Excellent service and responsive Enjoyed my time waiting Excellent service and responsive Enjoyed my time waiting in the coffee bar. I would recommend Dolan Lexus to all my friends. I will continue to wo More

by Vip
Recommend Dealer
Yes
Employees Worked With
Cierra Taylor , Kay Andrade
Dec 12, 2019 -

Dolan Lexus responded

Thank you for the 5 stars! We are so pleased to hear that you enjoyed your time here at Dolan Lexus, and we are honored to be recommended to your friends. We are looking forward to working with you in the future!

December 11, 2019

Rob who is brand new at Dolan Lexus Reno was amazing!! I’m really picky as this is our third Lexus & we come from San Diego Carlsbad Lexus!! in which I had the same advisor since 2006. We had an engine is More

by Nadosanchez
Recommend Dealer
Yes
Employees Worked With
Rob
Dec 12, 2019 -

Dolan Lexus responded

Thank you for the rave review of Rob! We love to hear that he could assist with your engine issues right away and ensure that you are safe out on the roads. We appreciate you allowing us the chance to assist you and look forward to serving you in the future.

December 10, 2019

Ashton, James, and Vladimir made my experience so wonderful. They were all so kind and helpful. They got me exactly what I wanted and needed! I couldn’t have asked for a better experience. More

by Chelsea
Recommend Dealer
Yes
Employees Worked With
James and Vladimir , Ashton Carroll
Dec 10, 2019 -

Dolan Lexus responded

Everybody here at Dolan Lexus is so happy to hear that you enjoyed working with Ashton, James, and Vladimir. Thank you for the kind review! We will be sure to pass on your kind words!

December 08, 2019

Always Receive Great Service Dolan Lexus's Service Department always does a great job for me. My Service Advisor Jacki Holland is excellent in making sure everything is done rig More

by NV7ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacki Holland, Jeremiah Abujasen
Dec 09, 2019 -

Dolan Lexus responded

It means a lot to hear that you've received consistently excellent service from our Service Team! Thank you for supporting us with a wonderful review.

December 07, 2019

Dolan Lexus IS the best auto dealership in all the Reno / Tahoe area. Their service goes above and beyond any other dealership I had ever worked with. More

by Smithr89
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt, Kay Andrade, Misty McCarthy
Dec 09, 2019 -

Dolan Lexus responded

There is nothing better than a fantastic review from a satisfied customer! Thank you for supporting Dolan Lexus, we look forward to serving you again in the future!

December 06, 2019

Into the Dolan Lexus Dealership for a regular service on my Lexus RX350 I once again received excellent service! Kay Andrade(Sis) always takes care of me, her Bro Wrangler!!! Great job again! Merry Christma More

by Wrangler
Recommend Dealer
Yes
Employees Worked With
Kay Andrade, Ashton Carroll
Dec 06, 2019 -

Dolan Lexus responded

It makes us smile to hear that you receive consistently great service from Kay and the Dolan Lexus team! Thank you so much for trusting us with your Lexus time and time again. We wish you safe driving this holiday season and every day.

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